Are you looking to exceed your guests' expectations and create unforgettable experiences through hospitality? What if you could do this in a way that not only improves the lives of the people you’re serving but makes your own life better and creates opportunities for you and those working with you?

If you want to know the answers to these questions, stick around, because today we’re getting a masterclass from Josh Liebman on what he calls “The Hospitality Mentality” - which is also the name of his book that is coming out soon. 

Josh is a seasoned hospitality professional with a background that includes working for renowned theme parks such as Disney and Universal, as well as consulting for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, Waldorf Astoria, and many more. 

In this episode, we dive into what the Hospitality Mentality means, including practical strategies for anticipating guest needs, personalizing guest experiences, turning complaints and criticism into opportunities for growth - and how to maintain your energy and enthusiasm through it all. If you're ready to take your hospitality business and career to the next level, you’re going to love this.

• Learn more about The Hospitality Mentality
• Order The Hospitality Mentality on Amazon
• Follow Josh on LinkedIn

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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands