In this episode, Joanna Dodaro Johansen, head of people experience for citizenM hotels in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world.
Joanna discusses their approach to recruiting, hiring, and daily practices that encourage a culture of celebrating individuality. She emphasizes the importance of employee experience in shaping the guest experience and the success of the business.
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This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands