Sponsored by Otelier - the software behind every great host.

Glassdoor is sort of like those online reviews your hotels get on TripAdvisor and Google - but it's from employees. Because of this, it's a crucial place to monitor and improve if you want to attract talented people to your teams. In this episode, you'll hear James Ferguson, Director of Culture at Wurzak Hotel Group, explain how they've improved employee satisfaction and increased their Glassdoor rating from 2.5 to its current overall rating above 4 - 4.7 in the area they're spending the most time in. Listen now to hear all about how they did it - and what you can learn to delight the people in your organization.

You may also enjoy: 

• Our "culture committee" helps us build and scale the culture we want - James Ferguson, Wurzak Hotel Group
• Hospitality Investment Today: What I'm Seeing Now - Jake Wurzak, DoveHill
• More episodes on culture and people

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands