Bob talks with Jill about her experience caring for her mother with dementia and other medical issues, and how difficult it can be to get good care for an elderly patient if a strong advocate cannot be there 24/7. This is an example of when palliative care can be very useful, even if the patient does not have a terminal illness. Jill also discusses the importance of families discussing care options with their aging parents before the need arises, so decisions do not have to be made under such emotionally charged circumstances.