Clinic Mastery | Defining the Role of Practice Managers | GYC Podcast 318

Grow Your Clinic

Chapters
0:00
Episode Start
0:32
Coming Up Inside This Episode
3:49
Emerging leaders in practice management
8:01
Titles and their significance.
12:11
Job descriptions matter
22:12
Team support and culture expectations.
25:01
Promotion vs. external recruitment
28:20
Desire statements for career growth
31:02
Client experience oversight.
40:03
Client experience training methods.
42:51
Virgin's client experience blunder.
46:33
Cash flow management strategies.
50:19
KPIs for practice managers.
54:53
Assessing practice manager effectiveness.
Grow Your Clinic
Clinic Mastery | Defining the Role of Practice Managers | GYC Podcast 318
Sep 25, 2025 Episode 318
The Clinic Mastery Team

Is your practice manager really set up for success - or are unclear titles and responsibilities holding your clinic back?

In episode 318 of the Grow Your Clinic podcast, Ben Lynch, Jack O'Brien and new co-host Bec Clare dive into why defining the role and title of a practice manager is critical for recruitment, expectations, and clinic culture. You’ll hear why vague titles attract the wrong candidates, how a clear position description can prevent burnout and turnover, and what it really means for a practice manager to act as a “freedom manager” for the clinic owner. We also explore how role clarity empowers practice managers to lead teams, enhance client experience, and safeguard cash flow. If you want to attract the right people and set them up to thrive, this episode is a must-listen.
 
 
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In This Episode You'll Learn:

🦢 How to identify dynamic and agile team members
 📋 The importance of clear position descriptions for practice managers
 💼 Do titles matter? Exploring the significance of roles in clinic management
 🤝 Tips for fostering a positive team culture and client experience
 📊 Key performance indicators (KPIs) for measuring success in practice management
 💡 Fresh insights from Bec Clare, a multi-site clinic owner and award-winning leader
 
 
 Resources & Mentions:

  • Check out GYC Episode 312 'The Clinic Owner's Way to Use Your Profit & Loss' https://open.spotify.com/episode/0EzzYKckBTaNnvMWVVl25M?si=KjW3vVLNRqSAFclm6UsX3Q
  • Unreasonable Hospitality by Will Guidara


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