Feeling stretched between the front desk and the bigger-picture work your clinic needs to grow?

In this episode of the Grow Your Clinic podcast, we’re joined again by Bec Clare - mum, clinic owner, leadership mentor and host of the Practice Leaders Program. Bec now supports around 190 practice leaders across Australia and beyond, including practice managers, operations managers and lead admin team members, all focused on building stronger, more confident admin teams. We unpack the real tension between being “on the desk” and working “on the business.” Bec shares why the front desk is the heartbeat of your clinic - shaping first impressions, rebooking rates and client experience - and how to carve out role-focused time for the strategic work that actually drives growth.

We dive into practical strategies like time-blocking, role audits to delete, automate or delegate low-value tasks, and creating proactive admin teams through better training and leadership. If you’re ready to stop firefighting and start leading with clarity and confidence, this episode will show you how to embrace the tension - and turn it into your edge.

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In This Episode You'll Learn:  
🌟 How to support your practice manager in balancing front desk and back office tasks 
📝 The importance of role-focused time vs. off-the-desk time 
📊 Key metrics for measuring success in admin roles 
🤔 Strategies for effective communication and problem-solving within your team 
🚀 Tips for creating a culture of operational excellence in your clinic

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