Mark Herbert (https://www.linkedin.com/in/herbertmark/), co-founder of Call2Teams (at Qunifi, acquired by Dstny) and now launching Haptap Call Manager, explores how partners are enabling Microsoft Teams Phone for SMB and mid-market.

Mark shares industry insights from his Teams journey and working with UCaaS vendors and partners to bridge SIP trunks into Teams. He gives a demo of Haptap Call Manager (https://www.haptap.com/), a cloud-hosted management tool for simplified management of Microsoft Teams phone services.

• The evolving Teams Phone opportunity in SMB and mid-market • How AI and Copilot are driving interest in Teams Phone
• The challenges partners face managing voice at scale
• Haptap’s approach to multi-tenant Teams Phone management
• Why Dstny backed Haptap as an innovation-led startup within the group