Leon Wright, Global Lead for Converged Communications at Microsoft, discusses how AI is transforming Teams Phone, telco partnerships and customer engagement.

• How AI is driving renewed interest in Teams Phone and enabling new productivity use cases
• The evolving roles of SIs and telcos in delivering scale and strategic value
• Why partners integrating AI into Converged Comms are seeing 20%+ growth
• The convergence of Teams and Dynamics in Microsoft’s AI business solutions strategy
• Microsoft’s shift to transparent roadmap sharing and early partner feedback

Thanks to Pure IP, this episode’s sponsor, for their continued support of Empowering.Cloud.