The StoryBank

Episode 154 – AI Needs Fresh Eyes – Walk out the door and come back in

Indranil Chakraborty (IC) Season 1 Episode 154

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0:00 | 8:45

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Every good leader knows how to manage change. New processes, new structures, new tools etc. These are hard, but they're familiar.

But AI is asking for something far more challenging. It's not asking us to learn a new tool. It's asking us to rethink how work itself gets done. And that's not a process change or a technology change, it's a CULTURE CHANGE. And culture change is the hardest kind there is.

Satya Nadella put it well recently. He said the hardest part of AI isn't the technology. It's change management. It’s getting people to change how they work. He talked about four things organisations need to build: Mindset, Skillset, Toolset, and Dataset.
Of the four, Mindset is the one that will determine whether the other three matter at all.

The uncomfortable truth about mindset change is that the obstacle is usually not that people don't know what needs to change. The obstacle is attachment. Attachment to the processes that built our success. Attachment to the structures we're proud of. Attachment to the story we tell ourselves about who we are and what our organisation stands for.

Until we find a way to step back from those attachments we stay stuck. Knowing what to do, but unable to do it.

This week's story is about a leader who found a way to break free from exactly this kind of attachment. At a moment when his company's survival depended on it. The method he used is something every leader facing AI transformation can apply today.

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