Sales has changed, and if your conversations still focus on features, pricing, and pressure tactics, you may already be falling behind. Today’s buyers are more informed, more cautious, and more overwhelmed with choice than ever before. Winning deals now is less about pushing harder and more about building trust, reducing friction, and helping buyers feel confident in their decisions.

In this episode, Nicky Miklós explores what is really driving modern sales conversations. She shares how AI, increased buyer transparency, and changing buyer psychology are reshaping sales leadership in 2026 and beyond. The discussion focuses on what top-performing sales teams are doing differently, and why many traditional approaches no longer work.

At the center of the episode is the TEC Framework: Trust, Ease, and Confidence. Nicky explains how this simple but powerful model helps sales teams close deals faster, even in uncertain markets. You will learn why trust has become one of the biggest factors in whether a deal moves forward or stalls, how to make the buying process easier for clients who are already overloaded, and why confidence matters more than persuasion.

The conversation also looks at why feature-led selling has lost its impact and how meaningful, human conversations now create stronger relationships and better long-term results. Nicky shares real-world lessons from leading sales teams through challenging periods like the GFC and COVID, offering practical insights into what works when markets are unpredictable and buyer confidence is low.

Technology plays a role too. This episode breaks down how tools like AI can support better coaching and smarter sales conversations when used intentionally. Referencing research from HubSpot showing that nearly 30 percent of deals fall apart due to a lack of trust, the discussion highlights the real cost of overlooking the emotional side of selling.

This episode is also a call to action for sales leaders. The role has shifted from enforcing scripts and chasing numbers to creating clarity, coaching with intention, and helping buyers feel safe making decisions. When trust is present, deals move faster and relationships last longer. When it is missing, even strong solutions struggle to gain traction.

If you are a sales leader, entrepreneur, or decision-maker looking to future-proof your team and close smarter, more sustainable deals, this episode offers practical ideas you can start using right away. Tune in to learn how to turn everyday sales conversations into trust-building moments that convert.

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Learn more about Nicky at nickymiklos.com

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Music by Jules Miklos-Woodley