How to Give Firm Feedback with Jeff Hancher

In this episode of The Better Leadership Team Show, I sit down with Jeff Hancher, a powerhouse executive coach, keynote speaker, and host of the award-winning Champion Forum Podcast. Jeff's journey—from growing up in poverty with two disabled parents, to serving in the U.S. Army, to climbing the ranks at a Fortune 500 company—is a story of grit, growth, and transformational leadership.

We dive deep into his new book, Firm Feedback in a Fragile World, and unpack the critical leadership skill that too many avoid: giving honest, impactful feedback. Jeff shares how the best leaders earn the right to be candid, how to tailor feedback styles for different team members, and why regular one-on-ones are a non-negotiable.

Whether you’re leading a small team or an entire organization, this episode offers practical strategies to build trust, inspire accountability, and lead with courage and compassion.

Key Takeaways:

• Why feedback is the leadership currency of high-performing teams
• How to set clear, reasonable expectations and follow through
• The 3 types of feedback and how to apply them effectively
• The danger of the "feedback sandwich"
• How to build a culture of upward feedback and open communication
  
  

Grab Jeff’s book and get exclusive bonuses at:
  firmfeedbackbook.com

Connect with Jeff and learn more about his work:
 Website: jeffhancher.com

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

Chapters

• 5:12 Jeff Hancher's Journey and Background
• 9:40 The Importance of Firm Feedback
• 15:46 Earning the Right to Give Feedback
• 20:35 Setting Clear Expectations
• 25:37 The Timing and Method of Feedback
• 27:34 Establishing a Routine for One-on-Ones
• 29:38 Building Trust Through Personal Connection
• 32:56 The High Calling of Leadership
• 37:15 Types of Feedback: Finding the Right Approach
• 43:09 Creating a Culture of Upward Feedback