Entrepreneurial Alchemy: Gene Slade's Journey from Tool Bag to HVAC Empire and the Underrated Might of Radio Advertising

In this episode, Corey Berrier talks with HVAC expert Gene Slade about his journey from starting with a basic toolkit to building a successful business. Gene shares insights on overcoming business challenges and strategies for growth and resilience. The conversation also covers the effectiveness of radio advertising in establishing a service-based business, with Corey reflecting on his own experiences in local radio. The role of AI in customer service, particularly in handling weekend calls and the value of recorded CSR calls, is discussed. Additionally, the topic of indoor air quality, its impact on health and home comfort, and tips for homeowners on system assessments and heating checks are explored.

Remember to leave a 5-star review on platforms like Apple Podcasts or Spotify if you find this episode informative and valuable.

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Transcript

Speaker 1: 0:57

Welcome to the successful life podcast. I'm your host, Corey Barrier, and I'm here with my man, Gene Slade. What's up, buddy? What's?

Speaker 2: 1:05

going on, man, good to see you today.

Speaker 1: 1:07

Good to see you, dude. I've been really looking forward to having this conversation with you, and we're in similar spaces to a degree. Well, we're obviously in the same industry and we love sales, and you've recently, like myself, have been dove neck deep into artificial intelligence and I certainly want to get into that conversation. But for folks that might not know who you are, just give us a quick overview of who Gene Slade is Three minutes.

Speaker 2: 1:36

Lerke, sure Cool. So I grew up in Michigan and when I was 11, my father owned his own heating and air conditioning company and my uncle owned a plumbing company. And so the summer, when I turned 11, my dad said hey, boy, if you want food, you want clothes, come to work, because he owns Slade's heating and cooling. It was a one-man show, and so I carried his tool bag for a few years until I was 14. And eventually he ended up. I always joke and say that he fired me like a dozen times the first year. My dad was really, really tough and really a disciplinarian, and so if I would leave the basement without something we didn't need anymore, he was like, boy, go sit in the truck the rest of the day, but clean it first. I mean, he would really try to make those things sink in. So he made me a really good install and he made me really efficient. But by the time I was 15, I was capable of doing a full install myself and had done many myself. So my father decided to hire a helper for me. That was 21. And he would drive me around and I would teach him the business. Later on I ended up in some management positions, but I loved sales.

Speaker 2: 2:46

When I finally got into sales around 20, 21 years old, it was just a completely different world and I loved the positive ability to increase my income. I was tired of making 40 grand a year as an installer, which pretty good for a young cat, but so I spent like three years in sales by myself and then eventually moved down to Florida, hooked up with some companies that really knew their stuff. I'd never planned on owning my own air conditioning company because I watched my father struggle for years and so, but eventually I ended up moving to Florida and helped some companies grow and then one day found myself in a position where I was ready to start my own company and it really wasn't ready. But I was starting to get ready and what had happened was Corey, I went to take my mechanical contractors exam. Now I want to warn you, I didn't buy any books, I didn't study, I didn't do any of that stuff. I just figured what's the best way to prepare for an exam? Go take it. And I was nowhere near ready to start my own air conditioning company because I didn't have any money. But I took the test and I passed both the mechanical and the law. I was just like I can't believe this. Well, the next day I went back to work and I don't even know how my boss knew that I had taken the test. But he showed up after I did a training session for like 42 technicians and him and the other owner ended up waving me back to their office and told me my services were no longer needed. And I said what are you talking about? And they said well, we found out that you passed your mechanical contractors exam and that just means that we no longer need your services.

Speaker 2: 4:35

Now I had a five week old baby boy. I had just signed a brand new lease and this is in 0405. No, it was probably 07. It was like a $2,300 a month lease back then Just signed it and I had a 50 mile non-complete. Oh, and I had $100 between four bank accounts because I was paying off all my debt. So talk about panic mode. So I took out is. I went home and on the drive home I'm trying to figure out what am I going to do? This is a really bad situation to be in and I didn't really want to spend another three or four years trying to convince some other hard headed contractor that I knew how to grow a business. We were the eighth or ninth fastest growing company in all industries in all Tampa Bay.

Speaker 3: 5:35

So, yeah.

Speaker 2: 5:37

So on the way home I decided I was going to go ahead and start my company. I had to move 120 miles south, I had to take out 21 credit cards and I had to go down within hours and buy two trucks before the banks realized I didn't have a job. So you want to talk about an all in moment, where you push everything to the center and you go for it. That was what happened. I ended up moving down to Southwest Florida, 130 miles south, to get away from my non-compete, got my own radio show on the weekends and my first show dropped 27 customers in my lap. Dang, my first two hour radio show.

Speaker 2: 6:22

And I had been doing that for years up at this other company. So I knew I could get leads and I knew how to sell. So I knew that if I could just get in a customer's house, even if it were free, that I would be OK. And so I decided I don't want to do even. I don't even want to do installs, because that means I'm going to have to hire other people. So our motto was we don't sell new air conditioners, we just make yours run better.

Speaker 2: 6:51

Ok, and customers loved that because they were so sick and tired of people coming out and, if they had a five-year-old or a 10-year-old or a seven-year-old system, are constantly being told you need to replace this thing, and this was right before the economy collapsed in 2008. And in hindsight, it was a really, really smart move. And I'm talking to people about this today, corey, because we're seeing some similar things happening in our economy and if you guys it's not going to be 80, 20 anymore. A lot of you guys have got a business that's 80, 20, or 80% replaced at 20% service.

Speaker 3: 7:26

If you don't strengthen your service department.

Speaker 2: 7:28

Right now you are in for a few tough years potentially, and fortunately I didn't have to worry about installations inspections, all of the oh my god inspections, failing and passing inspections. I mean, we've all been there Anyhow six years. And one day after I started that company I sold it for a seven-figure profit. We became the 59th fastest growing construction company in the country. Privately held said Ink Magazine. And then I basically went into semi-retirement Corey for like five months. And then I was sitting on the couch one day trying to figure out what I was going to do and I went you know what? I know how to do radio. I know how to generate leads. I'll just do that for other companies. So I took my 27-page script, changed it for companies, created a checklist, made sure they were willing to do the tune-up stuff that I was going to talk about, and then I went and bought radio for them and I charged them $50 every time. The phone rang and boom, I mean had a new business and I was generating 2,000 new customers a year for some customers.

Speaker 1: 8:36

All right, so I got to stop you right there. All right, so when you say, ray, there's so many things, I want to stop you at. All right, so the radio show? All right. So you, how did you? I don't know how easy it is to get a radio show. I mean, it's easy to start a podcast. Now I don't know how easy is it to roll into a radio station. Being in the industry that you're in, which I would imagine would not be super popular, I don't know. What did you talk about? How did that? Can you paint a little bit more picture of what that looked like For sure?

Speaker 2: 9:08

So talk stations, like political talk stations, have something called block programming on the weekends and that's where you can buy 30 or 60 minutes worth of time and you can talk about what you want to talk. So talk about so long as the station and the producers feel like it's bringing value to the audience and that people are going to like it and not turn it. Tune out Right. So there are some places that won't take an air conditioner or plumbing or electrical show. But my show is about maintenance. Corey, why should you have maintenance on your heating and air conditioning system? What are the pitfalls of doing business with HVAC or plumbing or electrical contractors? What should you look out for and be aware of? What does the drive-by tune up look like? How long does a tune up really take and what should be done on that? Tune up Right. And then five or six times throughout the hour, I would stop and say if we sound like the type of company that you'd like to do business with or you'd like working on your stuff at your house, we're going to give you an opportunity to get this tune up for $39. Or for free is what I did for the first two years. I didn't sell one tune up the first two years and we did very, very well Lots of indoor air quality stuff. We did $15 million I think in indoor air quality sales in the six years, just in IAQ, outside of any systems, and we weren't a company that really went for the system.

Speaker 2: 10:49

I was taught by my mentors that replacements in a stable business are supposed to come from your service department. That if you're constantly cannibalizing your own customer base when there are shifts in trends and financing and things like that, you can get swept away with the tide. So we really focused on the service side of the business, which was super profitable and yeah, I mean. The other thing was, by the time I was ready to sell the company, I had devoured my base. So we were dealing with a different conversation than a lot of contractors are. They looked at my base and said, holy crap, 66% of this base is 10 years older, right? So it was like cherry picking. So, yeah, that's what happened, bro. That's wild.

Speaker 1: 11:50

OK, so, and that was once a week, you would do that 30 to 60. Oh shit Well.

Speaker 2: 11:57

I started out with a two hour show on one station and eventually, after about two years, I've had bought up everything that was within 50 or 60 miles of my shop, any extra inventory. I was on every single station at least once, if not four times, a week. Dang yeah, we were generating almost 3,000 new customers a year, could you?

Speaker 1: 12:22

do that now. I'm just curious Like would that work? I do do it now.

Speaker 2: 12:26

Oh, you do, do it now yeah yeah, 100%, I was actually just talking to a contractor yesterday about it.

Speaker 2: 12:31

They wanted to know more about the radio show. The dynamic has changed a little bit because a lot of traffic's gone to social, right. That's not to say it doesn't work anymore. It just doesn't bring in the volume that it used to because there aren't as many eyeballs. But when you think about it talk radio people typically stay on that station, they don't turn it off. They're a very loyal lister ship and you also get the repetition in and people tune in and tune out at different times. So a funny story I was over at a friend's house at a little church group type gathering and one of the guys that had been in the church for a while, he knew me and he came up and we started talking to each other and he was like, hey, that radio show on the weekend is just absolutely amazing.

Speaker 2: 13:17

Man, he's like I don't know how you come up with new stuff to talk about every single week. And I went well, what are you talking about? And he goes. It just must be really difficult to come up with the content. And I said, dog, you're listening on 770 ESPN, right? He goes. Yeah, I said I've been playing the same show on that station for two years.

Speaker 1: 13:36

What do you mean?

Speaker 2: 13:38

I've been playing the same show for two years Now. Think about it. You got different marketing pieces right. Some work, some don't. Different pitches work and some do and some don't right. So I spent like $1.3 million on this type of advertising while I was in business and about 600,000 of it didn't work great. But one day I found this show that just hit. And then the next week that I was supposed to go under the station at 6 am I was sick. So I called my producer. I said hey, will you just run the show from last week? It did amazing. He ran that show and it hit. Next week I did the same thing. Next week I did the same thing. I never went in again. Oh my gosh, it hit so good.

Speaker 2: 14:21

I figured out exactly what the clients needed to say. It took me 700 grand to figure it out, but once I figured it out I put it on autoplay. I even patched two different recordings that were completely different. You could hear the sound difference to add different telephone numbers in so I could test some of their stations. And it still worked. Like you could tell the difference in the audio between the two clips.

Speaker 2: 14:47

And we go up and down and up and down, but people still stay tuned in and still bought, and I created an urgency, a sense of urgency out of thin air, glory. It didn't matter whether it was January, June, October, it didn't matter. People were tuned in and I got them emotional and then I gave them an opportunity to become part of the family, and they did. And the biggest challenge we had, Tori, was Saturday and Sunday mornings. People didn't wanna answer the phones and answering services suck and we tried that and it didn't work, and so that was the biggest challenge. But today we don't have to worry about that because we have our artificial intelligence to answer the telephone.

Speaker 1: 15:29

That's right, dude, and look, I think you solved. I knew I don't even know how much I told you I don't even know if I've told you that much about the CSR AI that we developed that everybody listen, everybody records their calls. Right, nobody goes back and listens to them. There's gold in those calls. If you really want to put some power behind your CSRs, you can hear the customer, you can hear the CSR, you can tell when they're doing well, tell if they're asking the right questions. Whatever metrics you want to put on it, we can get that to you almost in real time. Amazing, amazing. So in that process, what I realized is that, well, I stumbled across some of the newer conversational AI stuff that when I stumbled across it, it was kinda it needed work, it needed a lot of work, yeah, but it felt like this is for sure the future, like I know.

Speaker 1: 16:34

I knew as soon as I heard it it was the future and I knew this is what it was gonna be used for. And so, you know, you had sent me. You sent me a call, which we'll play in a moment yesterday and I went through the conversational AI because I was. You know, I wanna make sure, if we're gonna have a conversation about this, that it is what we're saying it is, and I'll be the first to tell you. I was shocked that it responded the way it did. It answered the questions the way I asked it. There was very little lag time. The only reason I think I would have known, outside of knowing because I've listened to them that it was artificial intelligence is because it says artificial intelligence and I'm not so sure I'd keep that in there. I'll be honest, because it's so good that I don't think you need to say that. I really don't think you need to say that.

Speaker 3: 17:35

Can I?

Speaker 1: 17:36

address that, yeah, please.

Speaker 2: 17:38

So we're doing, you know, testing with our initial beginning clients and I stuck with one of my very, very good clients for the initial testing before we started releasing it to our other clients.

Speaker 2: 17:52

And the feeling that I got in listening to some of the telephone calls was that some customers could feel like we're trying to pull something over on them and that if it's me, if I'm on the telephone and I'm suspicious about whether or not this is a robot, I might just hang up, and I think there's a certain percent of the population that will do that. And I just thought how do I get permission to interact with these people? So, yes, I put in the beginning, you know, I asked them not to hang up. And then I say hey, listen, I'm the newest member of ABC Heating and Cooling's team and I'm actually an customer artificial intelligence that can do this and this and this right, and this call is only gonna take 60 seconds. Is that cool? Or something like that. I'm testing different scripts right now and I just thought, like if we can be super transparent, I think that we can get it to be adopted faster. Does that make?

Speaker 1: 18:58

sense. Yeah, let me share this with you from perspective, though.

Speaker 2: 19:02

Yeah, and some of the other calls. Well, until the last probably week, we did not announce that it was an artificial intelligence and so we were booking calls, you know, without people saying or is this an AI or anything? They didn't even know. But there's a percentage, there's a chance that some of them might suspect, and so I'm not saying that we're gonna continue to announce that it's AI, but I'm doing the split tests right now.

Speaker 1: 19:31

Sure.

Speaker 2: 19:32

You know what I?

Speaker 1: 19:33

mean yeah. So does the airline announce that they're using AI Hell?

Speaker 3: 19:38

no, nope Does.

Speaker 1: 19:40

Amazon whenever you're talking through the prompts and all that shit. No, but I would argue everybody listening to this has talked to an AI series of AI, right? They're all really kind of already programmed to accept this.

Speaker 2: 19:56

Yeah, I agree.

Speaker 1: 19:58

Yeah, I think the adoption is gonna be greater than what maybe we think. Maybe we're biased because we understand it a lot better than most people, but your average Joe's not gonna know, dude. I just don't think they're gonna know.

Speaker 2: 20:12

I think you're right, I really do. It's gotten so good over the last four months or so and it's taken a lot of blood, sweat and tears and it's been a lot of anxiety to be the first, and so we've experienced all the problems and all the bugs and we've helped to get them fixed. But I love the way that it's shaping up and it's finally a product that now I can feel good sending out to my customers. So we actually opened up our waiting list again and now we're taking more orders. It probably takes us 60 days to get somebody set up, but if somebody's listening to this and they're interested in this, after you hear this telephone call that Corey made well with the AI last night we actually had to call him and Corey was kind of a jerk.

Speaker 1: 21:02

I mean, I asked you some interesting questions, right, so in just to be clear no, I know.

Speaker 1: 21:09

To be clear, like when you say blood, sweat and tears, software is an entirely different animal than what people really think. They think. Oh, it's just AI, it just met absolutely not. There's so much that goes into this, so much money, so much time, so many people like it's just not as easy as you think it is. So if you're thinking about using some sort of an AI that you haven't heard of, guess what? You're gonna have to go through the same pains that Gene has. I've been through them, you've been through them, and they're a nightmare. So you could just buy something that works or you could go down the nightmare street. Either way, right.

Speaker 2: 21:52

Either way, I'll tell you, corey, if I hadn't had the number of people committed to this and put my name on it, I may have quit in the last six months. I may have quit. It's that hard and frustrating, but we're finally there, at least with this first product. We're working on all the inbound telephone call stuff right now, which should be easier than this was, and then we can get to building other cool products.

Speaker 1: 22:20

Well, I think it solves a massive problem for the industry because, at the end of the day, we don't really have, in my opinion and I'm probably gonna piss some people off when I say this, but we don't have a great after-out. I've never heard anybody say, hey, dude, I got a great after-out or service that I love.

Speaker 2: 22:40

No, doesn't happen, doesn't happen, no, nope. I've had the best companies man People with 300 people under the roof, and one person sounds great and the other one sounds like Lurch from the Adams family.

Speaker 1: 22:52

Yeah, yeah, dude, it's ridiculous. All right, so you'll have to let me know how this sounds from here. I'm gonna go ahead and play this call, and this happened last night too, okay, so, all right, let me know if you could.

Speaker 3: 23:09

Hey, corey, can you hear it? Hey, yeah, hey, this is Katie from Instant Air. We're the company you use for your furnace and air conditioner, so please don't hang up. It's important. I know you're busy, so I promise to keep it short 60 seconds or less Is that okay, yeah.

Speaker 3: 23:28

Fantastic, thank you. As the newest member of the Instant Air team, I'm actually a customer service to artificial intelligence. My purpose is to provide you with a superior client experience and I'm learning and improving with every call I make. Plus, I'm available for you around the clock, every day. So I'm curious would you mind if I assist you when you first call in for service or when there's an important reminder or appointment?

Speaker 1: 23:51

Sure, I don't see why not.

Speaker 3: 23:54

That's great to hear. We're always here to assist you whenever you need us. Also, I wanted to remind you that it's time for your annual furnace tune up. We want to make sure you don't have to deal with any unexpected breakdowns when the cold weather hits. Could you let me know what days of the week generally work best for you for us to come by?

Speaker 1: 24:13

Friday Perfect.

Speaker 3: 24:16

Let me check our schedule. It looks like we have a couple of appointments available. How about Friday, January 12th? We have slots available at 8 am EST or 9.30 am EST. Which one works best for you?

Speaker 1: 24:30

Let's try the next Friday.

Speaker 3: 24:33

No problem, let me check our schedule for the following Friday. How about Friday, january 19th? We have slots available at 10 am EST or 2 pm EST, which one works best for you?

Speaker 1: 24:45

Could you come at 4 pm.

Speaker 3: 24:48

I apologize, but we don't have a slot available at 4 pm on Friday January 19th. However, we do have an opening at 2 pm EST. Would that time work for you? I guess, Great, I've scheduled your annual furnace tune-up for Friday, january 19th, at 2 pm.

Speaker 1: 25:05

EST.

Speaker 3: 25:06

Our technician will be there to ensure your furnace is in top condition for the upcoming season Is there anything? Else I can assist you with. Yes, sure, what else can I assist you with?

Speaker 1: 25:18

We're having some allergy issues. Is that something that you could check out?

Speaker 3: 25:25

Absolutely, we can help with that. Did you know that poor indoor air quality can contribute to allergy symptoms? We can check your air filters, ductwork and overall air circulation to ensure a healthier environment for you. Our goal is to make you more comfortable in your home and alleviate any allergy issues. Would you like us to include an air quality check during your appointment?

Speaker 1: 25:45

Yeah, what is that going to cost me?

Speaker 3: 25:49

That's a smart question. Most importantly, we're going to check your heat exchanger. That's the part that's known to crack and leak carbon monoxide. We'll also inspect your air filters, ductwork and ventilation system to ensure proper air circulation and minimize allergens. Our technician will provide a comprehensive assessment of your indoor air quality and recommend any necessary solutions. Rest assured we'll do our best to address your allergy concerns. Is there anything else I can assist you with?

Speaker 1: 26:15

Yes, one of my rooms in my house is cold as the winter storm.

Speaker 3: 26:24

Oh, I see the winter storm can definitely affect the temperature in different areas of your house. Our technician can take a look at your heating system and assess if there are any issues causing the room to be colder. They'll check for proper air flow and insulation to ensure even heating throughout your home. We'll do our best to address this concern during your appointment. Is there anything else I can assist you with?

Speaker 1: 26:44

How long do you think this appointment is going to last? Until you check in all these things?

Speaker 3: 26:50

That's a great question. On average, our furnace tune-up appointments usually last around 60 to 90 minutes. However, the duration can vary depending on the specific needs of your system and any additional services required. Rest assured, our technician will work efficiently to complete the necessary checks and address any concerns you may have. Is there anything else I can assist you with?

Speaker 1: 27:11

Yeah, could you also tell me about what kind of filter options I'll have?

Speaker 3: 27:20

Of course. When it comes to filter options, we have a few recommendations. If you're using a one-filter, we suggest a pleated filter that you can't see through. These provide good filtration and should be changed every one to three months. Alternatively, if you have the space, a five-stick pleated filter is a great choice. These are less restrictive and can last anywhere from six to 12 months before needing to be replaced. Our technician can assess your current filter and provide advice on the best option for your specific needs. Is there anything else I can assist you with?

Speaker 1: 27:49

We've got a bunch of ferrets, birds and few dogs and one or two cats. I mean, does that affect all this stuff?

Speaker 3: 27:59

Having pets can indeed have an impact on your HVAC system and indoor air quality. The fur, dander and feathers from your pets can accumulate in the filters and ductwork, affecting airflow and potentially worsening allergies. During the appointment, our technician will take into consideration your pets and assess the condition of your filters and ductwork. They may recommend more frequent filter changes or additional measures to ensure optimal air quality. Rest assured we'll do our best to address any concerns related to your pets. Is there anything else I can assist you with?

Speaker 1: 28:30

Yeah, so what if I need to replace my ductwork?

Speaker 3: 28:35

If it's determined that your ductwork needs to be replaced, our technician will provide you with a detailed assessment and recommendations. They'll explain the reasons for the replacement and discuss the options available to you. We understand that replacing ductwork can be a significant investment, so we'll work with you to find the best solution that fits your needs and budget. Our goal is to ensure efficient and effective airflow throughout your home. Is there anything else I can assist you with?

Speaker 1: 29:21

What about financing?

Speaker 3: 29:25

That's a great question. We do offer financing options for larger projects like ductwork replacement. Our team can provide you with more information on the financing plans available and help you choose the one that best suits your needs. We want to make sure that you have flexible payment options that fit within your budget. Is there anything else I can assist you with?

Speaker 1: 29:44

So, on this maintenance plan that you keep talking about, this tune-up plan that I have, why is that I'm paying for that anyway?

Speaker 3: 29:55

That's a valid question. The maintenance plan, or tune-up plan, is designed to ensure the longevity and optimal performance of your HVAC system. By regularly maintaining your system, we can catch any potential issues early on, prevent breakdowns and improve energy efficiency. The cost of the plan covers the expenses associated with the professional inspection, cleaning and maintenance of your furnace. It also includes priority service and discounts on any necessary repairs. Ultimately, investing in the maintenance plan can save you money in the long run by reducing the likelihood of costly repairs or premature system replacement.

Speaker 3: 30:29

Is there anything else I can assist you with?

Speaker 1: 30:32

Y'all just replaced my system a year ago. Do you really think I need all that crap?

Speaker 3: 30:38

I understand your concern and it's great to hear that you had your system replaced recently. While a new system is certainly more reliable, regular maintenance is still important to ensure its optimal performance and longevity. The maintenance plan helps to identify any potential issues early on, prevent breakdowns and keep your system running efficiently. It also provides you with priority service and discounts on any necessary repairs. It's an investment in the long-term health of your HVAC system. However, if you prefer not to enroll in the maintenance plan, we can still schedule a one-time tune-up for your furnace. Is there anything else I can assist you with?

Speaker 1: 31:14

Yeah, do you also.

Speaker 3: 31:17

Sure, what else can I?

Speaker 1: 31:20

I'm getting there, katie, damn, calm down.

Speaker 3: 31:25

My apologies if I came across too eager. I'm here to assist you and want to make sure I provide the information you need. Please take your time and let me know if there's anything specific you'd like to discuss or any questions you have. I'm here to help.

Speaker 1: 31:38

Katie, I have four rental houses. I'm looking to do all the same stuff in. Do you work on those as well?

Speaker 3: 31:47

Absolutely. We can definitely assist you with the maintenance and service needs for your rental houses. We have experience working with multiple properties and can provide consistent and reliable service for each one. Whether it's furnace tune-ups, air quality checks or any other HVAC-related services, we've got you covered. Just let us know the details of each property and we'll make sure to schedule appointments accordingly. Is there anything else I can assist you with?

Speaker 1: 32:10

Yeah, is there a discount for multiple houses underneath the same maintenance plan?

Speaker 3: 32:17

That's a great question. We do offer discounts for multiple properties enrolled in our maintenance plan. It's a great way to ensure consistent and reliable HVAC service for all your rental houses while saving on the overall cost. Our team can provide you with more information on the specific discounts available and help you enroll all your properties under the same plan. Is there anything else I can assist you with?

Speaker 1: 32:39

Yeah, far. That's really great news, Katie.

Speaker 3: 32:44

I'm glad to hear that you're pleased with the information. We strive to provide excellent service and value to our customers. If you have any further questions or need assistance with anything else, please don't hesitate to reach out.

Speaker 2: 32:55

We're here to help.

Speaker 3: 32:55

Okay, we're here to help you. Consider instant care for your HVAC needs.

Speaker 1: 32:59

Have a wonderful day. Katie.

Speaker 3: 33:03

Oops my apologies for getting carried away there. Thank you for reminding me. Is there anything else I can assist you with? Yeah, you got carried away.

Speaker 1: 33:09

Katie, just calm down. Look, I need to know who's coming out to my house. What is the technician's name and is he going to call me first? Is he going to send me a video first? How do I know who this person is?

Speaker 3: 33:25

I apologize for any confusion when scheduling your appointment. We'll provide you with the name of the technician who will be coming to your house. They will also give you a call prior to their arrival to confirm the appointment and discuss any specific details. While we don't typically send videos of our technicians, rest assured that all our technicians are highly trained professionals. Additionally, we run a nationwide criminal background check on all our coworkers before they join our team. If you have any concerns or specific requests regarding the technician, please let us know and we'll do our best to accommodate them. Is there anything else I can assist you with?

Speaker 1: 33:58

The last technician that came out to our house with a different company was high as a kite Do y'all drug test.

Speaker 3: 34:07

I understand your concern and I apologize for any negative experience you may have had in the past. At Instant Air, we prioritize the safety and professionalism of our technicians. We have a strict policy that includes drug testing as part of our hiring process. Rest assured that we take these matters seriously and ensure that our technicians are reliable and trustworthy. If you have any specific concerns or requests regarding the technician assigned to your appointment, please let us know and we'll do our best to address them.

Speaker 1: 34:33

Is there anything else I can assist you with? Yeah, do you also test for marijuana?

Speaker 3: 34:41

We appreciate your concern and I understand that drug testing policies can vary. At Instant Air, we prioritize the safety and professionalism of our technicians. While we do conduct drug testing as part of our hiring process, it's important to note that our focus is primarily on substances that may impair job performance or pose a safety risk. If you have any specific concerns or requests regarding the technician assigned to your appointment, please let us know and we'll do our best to address them. Is there anything else I can assist you with?

Speaker 1: 35:08

Yeah, do you have a female technician you can send out?

Speaker 3: 35:15

Absolutely. We can certainly accommodate your request for a female technician. We understand that some customers may feel more comfortable with a technician of a specific gender. When scheduling your appointment, please let us know your preference and we'll do our best to assign a female technician to your service. Is there anything else I can assist you with?

Speaker 1: 35:34

Well, I'll just tell you this Katie, I'm gay and I would like to have a gay technician come out. Is that possible?

Speaker 3: 35:42

Thank you for sharing that with me. We appreciate and respect your preferences. While we cannot guarantee the sexual orientation of our technicians, we can assure you that we prioritize professionalism, respect and inclusivity in our team. If you have any specific requests or concerns, please let us know and we'll do our best to accommodate them. Our goal is to provide you with the best service possible. Is there anything else I can assist you with?

Speaker 1: 36:04

What about diversity? Do you put a lot of emphasis on diversity inside of your company?

Speaker 3: 36:14

Absolutely. Diversity and inclusion are important values. Within our company, we believe in creating a workplace that celebrates and embraces diversity in all its forms. We strive to foster an inclusive environment where everyone feels valued, respected and supported. We actively promote diversity in our hiring practices and ensure equal opportunities for all individuals. If diversity is an important factor for you, we're proud to say that it's something we prioritize. Is there anything else I can assist you with?

Speaker 1: 36:41

I don't really care that much about diversity, I was just asking, the sooner you'd say.

Speaker 3: 36:47

I understand and I appreciate your curiosity. If you have any other questions or if there's anything else I can assist you with, please let me know. I'm here to help Katie. Yes, how can I assist you further?

Speaker 1: 37:01

What brands of systems do you carry there?

Speaker 3: 37:07

Great question. We service all the top brands like Carrier, york, trainee, american Standard, goodman and Bryant. We can install almost anything you want. The technician or supervisor will likely recommend a brand that they feel will work best for your unique situation. Is there anything else I can assist you with?

Speaker 1: 37:24

Which one do you think's better, Katie?

Speaker 3: 37:27

As an AI, I don't have personal opinions or preferences. However, all the brands I mentioned are reputable and well known in the industry. The best choice for you would depend on factors such as your specific needs, budget and any existing infrastructure in your home. Our technicians are knowledgeable and experienced in working with different brands, and they can provide you with expert advice on which one would be the best fit for your situation. Is there anything else I can assist you with?

Speaker 1: 37:53

Yep, so I know that the AC part of my system is good. Can you just change out the furnace, if I need you to, certainly.

Speaker 3: 38:07

If the AC part of your system is working well and you don't have any specific concerns or issues related to it, we can focus on scheduling a tune-up specifically for your furnace. Our technician will ensure that your furnace is in top condition for the upcoming season. Is there anything else I can assist you with?

Speaker 1: 38:25

Well, let me think about that. I think I've asked you about every Athenae question I can think of, so, katie, I think you did a pretty good job. Last question Just make sure you send a woman to the house, a female that's, preferably gay.

Speaker 3: 38:44

Thank you for your feedback and I'm glad I could assist you. We'll make a note of your preference for a female technician and, while we cannot guarantee the sexual orientation of our technicians, we'll do our best to accommodate your request. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Have a great day.

Speaker 1: 39:02

Katie.

Speaker 3: 39:05

Yes, how can I assist you?

Speaker 1: 39:06

further? Can I get you? Can I get? A hell yeah, before we get off the farm.

Speaker 3: 39:13

Hell yeah, I'm here to help and provide you with the best service possible. If you have any more questions or need assistance in the future, don't hesitate to reach out. Have a fantastic day, boom.

Speaker 1: 39:27

Dude. Oh, here's what. Here's what just trips me up about this thing. Like there's zero chance you're going to get that good of a customer service rep. I don't give a shit if it's the top company on the planet, you're not going to get somebody that educated. Nope Ever.

Speaker 2: 39:49

It's not possible. No, it's not. It's not possible and this is what we've been waiting for before we go wide with this thing is to get it to this point and, like I said, blood, sweat and tears when I was listening to that call last night, I'll tell you I think I shed a tear, I really did Because I think we're finally at a place where we can make a massive impact for contractors and guys, listen, this is not about replacing your CSRs. This is about replacing tasks that are mundane, that sometimes affect us negatively emotionally, right? You notice the thing didn't get upset, it actually apologized when you're like, calm down and then we can retrain those people, reskill them for a higher paying and better positions and have an even greater customer service experience for our clients. That's what this is about.

Speaker 1: 40:45

Yeah, you're setting your current CSRs up for an absolute home run. If they need to get on the phone, it's teed up perfectly for them. You could set a box of rocks on the phone and it would be able to do a great job at this point.

Speaker 2: 41:08

Yeah, yeah, it's incredible. And it's not one CSR, it's an unlimited number of them. It can answer or make as many telephone calls as we needed to make in no time at all.

Speaker 1: 41:22

All right, so let me ask you this Are they all that persona, are they all Haiti, so to speak? Or is there male voices or other female voices? Or is every company you deal with going to get the same record?

Speaker 2: 41:37

No, there are many voices Now. There were only two to begin with, but in the last several months we now have a Southern accent woman. There is three Caucasian voices, there's Australian, there's UK. There's a couple of different voices, I think there's probably five or six to choose from at least, but we like that one. We also like the British male voice. It's a really calming, soothing voice.

Speaker 1: 42:10

I agree, I totally agree, and I guess, depending on where the company is located, if it's a Southern company that needs a Southern draw, then you could match that up with the region, I would imagine. So what happens? And I just don't know the answer to this. But is it bilingual by chance? Are we there yet?

Speaker 2: 42:33

Not yet Okay, but again in the works, sure.

Speaker 1: 42:38

I can imagine.

Speaker 2: 42:39

There's several different languages that we're working on.

Speaker 1: 42:42

Okay, excellent. Yeah, dude, I'm pretty blown away at Hellwell that responded, because I'll tell you the previous iterations of this let's call it two months ago. It would interrupt in weird times it would make like a, not a screeching sound, but a very noticeable weird sound. Sometimes when it would start to respond, you would know and that was a turnoff.

Speaker 2: 43:13

But there's none of that. No, this was a textbook call. The second one that you did was hilarious too. You were talking about it's screeching. It's screeching. Yeah, I know how annoying that could be. Oh, that's right. Oh, that was great, man, absolutely great. So, yeah, I mean we're there, it's here. It's not the future anymore, it's the present, it's what's available now. And yeah, I mean I don't even know what else to say. I mean it's just been a lot of work.

Speaker 1: 43:47

Well, I'll tell you one thing that we have not even discussed as to why this conversation with the real AI is so good and why can it answer all of these questions Because you've taken your knowledge over the last X number of two decades, or however long it's been, and that's the reason it's able to answer these calls the way they are. Is that right?

Speaker 2: 44:14

Yeah, you know, we're fortunate now to be one of the leading sales trainers in the trades, and so we have all of the scripting, all of the word tracks, we know the language patterns. So essentially we're programming me into this computer and so I'll be answering the telephone calls, I'll be making sales follow-ups, I'll be calling, getting surveys from customers and turning those into reviews. Yeah, it's essentially me inside the computer.

Speaker 1: 44:44

So all right, so let's just say let's shift to. It'll be a slightly different example. Let's pretend that a storm hits Raleigh, North Carolina, tonight and it destroys roofs all over the place. Right, Storm chasers come up. I mean, I'm sure you're a little bit familiar with roofing, a little bit. Yeah, Storm chasers come up, they run ads, they got door knockers. What happens now, when you've got a technology like this, if you've got the phone numbers which you can get and you can deploy how many phone numbers to this specific area and get people on the phone and get them booking appointments for somebody to come out and replace their roof.

Speaker 2: 45:28

Bro, game changer, game changer, game changer. And it's not like I can only make one phone call at a time, I can make thousands all at the exact same time. If I want, I could call a thousand people in five minutes or less.

Speaker 1: 45:42

Yeah, speed to leave. I mean pure definition of speed to leave, yeah, yeah.

Speaker 2: 45:51

And did you realize, did you pick up, how fast it pulled appointments out of the calendar? Yes, that's what somebody else said to me the other day. Somebody said there's no CSR on earth that can pull those appointments that fast. Do you have one at Friday at 2 pm? No, I'm sorry we don't, but I do have this and this and this right man talk about efficiency.

Speaker 1: 46:13

Yeah, so that's connected with your. If we're talking about a business who's using this, it's connected with their CSR. No, csr CRM, yeah, crm, their service, titan, their, whatever, whatever it is you use, this is connected to that calendar. I was going to say one more thing about that. Yeah, I think I lost it, but either way. So, yeah, oh, I know what it was.

Speaker 1: 46:41

There was another call that we didn't play. When she gave me my two times, she said what's it called? 9 am and 11 am? Yeah, and what I responded back was great, friday at 9 pm sounds good. She went oh, hang on, maybe we had a miscommunication. It's 9 am, not 9 pm.

Speaker 1: 47:02

And I did that to see if it would catch the miscommunication, so to speak. Like it's fricking, dialed in, dude, it's dialed in Like it's mind blowing man, it's absolutely mind blowing and I would encourage anybody. Look, this is going to become a household thing. This is going to become a. Every business in the country is going to be using this because it is going to save you so much time, so much money. On efficiency yes, there are going to be some employees that probably don't have jobs because of this, but again, we're not trying to erase the workforce. We're trying to make them better. And think about how much human error happens in a call when they don't find out how the system is, they don't find out how it was the last time someone came out, they don't ask these really simple questions that every single call should ask. But there's human error and Jenny is over here texting or looking at the other CSR and just doesn't ask the question. That's immeasurable at this point how much money and time that's going to save companies.

Speaker 2: 48:14

You are all paying for it, whether you do it or not, and you're paying way more to not do it than to do it.

Speaker 1: 48:23

Yeah.

Speaker 2: 48:24

Crazy.

Speaker 1: 48:25

Yeah, so send a technician out to a 10-year-old. Sorry, if you have a technician your best technician that you send out accidentally on a maintenance call, this happens all the time when they should be going out to a 10 or 15-year-old system. Now what does that cost? You Could be $25,000. Yeah, times that by 10, every single call, right.

Speaker 2: 48:51

I mean, you see it, bro. You see it, Everybody sees the things that you see. But this is going to save and make people millions, 100%, 100%.

Speaker 1: 49:03

So get your head wrapped around this, folks, because it's here, and so I would encourage anybody look, try it out, test it. I don't know if you've got your prices mapped out yet. I don't know how all that works.

Speaker 2: 49:14

Oh yeah, all that's mapped out, and now we've opened up the waiting list, so we're going to start taking clients now.

Speaker 1: 49:21

Excellent. So we've got about 60 days tops. We think approximately 60 days.

Speaker 2: 49:27

And how many people get in front of you.

Speaker 1: 49:30

That's fair, that's totally fair, because, look, this is going to go viral, in my opinion, yeah, we're going to need more help.

Speaker 2: 49:42

Let's just put it that way Leading is just going to need more help.

Speaker 1: 49:46

For sure. And look, I mean look, anybody in this industry knows who you are. They know your background in sales. They know how much you get paid to go out or how much you used to get paid whatever you would do on sites. I don't think you have the time to do that much anymore, but it's a small fortune. I mean, I'm just going to be completely transparent. Like you charge a tremendous amount of money to go out for a very good reason, because you have the results to pack it up. Now you get that you inside of these calls, without having to pay God awful amounts of money.

Speaker 2: 50:21

Yeah, I mean you're looking at a bare bones minimum of 60,000 to 100 grand somewhere between there to get us out to a shop for four to five half days. And now you have me programmed into your computer system and I'm just doing it for you, as opposed to continuing to charge you for training.

Speaker 1: 50:43

So what's next? You've gotten this hammered out pretty well. Like it's pretty solid. I know I would poke holes in it if I could. I tried yesterday. So what do you think is coming next as far as lead ninja AI, can you talk about that?

Speaker 2: 51:03

Yeah, 100%. We're in the middle of building out the inbound call process. So, from all of your marketing to all of your telephone numbers, anytime anybody calls in, we'll be able to answer all of those telephone calls for you and book them on your schedule. In the future we will have the ability to do a live transfer to human being if it's during business hours and there's something we can't deal with or somebody just really wants to talk to human. So module two is the inbound telephone call. Module three is going to be surveys and reviews. So when a technician leaves the house, the CRM notifies the AI and the AI could then calls and does a quick survey. If the survey goes well, they'll ask them on a scale of 1 to 5, how would you rate the service and why? When they give us the answer, we'll capture their answer in their words. We'll text that over to them along with the review link, and so they just got a copy in pace.

Speaker 1: 52:03

I would think that this is going to increase the amount of authentic reviews. I'll tell you why I say that because you don't have the pressure of telling another human being that their employee sucks.

Speaker 2: 52:18

Yeah, yeah, and that's what the survey is going to get out of the way, right? I mean, that's been the process for a long time survey, and then, if the survey goes well, let's review. But think about the impact on marketing, the impact on your LSA, the impact on your SEO, like, oh my God, I'm not charging enough for this, seriously, and we will raise the price in the future. It's super, super cheap right now, in my opinion. But then can I share one more thing with you? Yeah, of course.

Speaker 2: 52:54

Imagine a world your salespeople don't like to follow up due day. We try like hell to give them a follow up. So I've been training human beings how to outbound and follow up for years. We've got a very, very good track record of doing that. So instead I'm going to program myself in as your follow up tool.

Speaker 2: 53:15

So if there are things that are on the list that don't get purchased or you get a zero ticket, we're going to call back and ask a few questions and then, before we get them off the phone, we're going to ask them why they chose not to move forward with the repairs. And they will tell us because we're not there in front of them and there's no pressure and they're not hurting anybody's feelings, and then we'll be able to use our scripting to go ahead and close those deals, send them financing links and things like that. So the sales follow up is going to be module number four, because I think that's going to be the toughest and it'll only be as good as the data that we're provided. But think of the game changing like oh my God, if I go into a $5 million company, I'm going to at least put another million dollars a year on the board If they can get me the right data.

Speaker 1: 53:59

Right. Which just means that your service technicians, your sailing technicians, your AAs just need to put the shit in the system the right way in the right boxes, Simple as that.

Speaker 2: 54:10

And then there's one other thing that I'll go ahead and share with you, and I don't know when I'll be able to accomplish this. It might be sooner than I think, but imagine a world where your technicians get in a car in the morning or they're van, they turn the key on and five minutes later they get a telephone call from my AI and it role plays with them. Things like I want to think about it. I got to talk to my wife. I got to give another quote. Your price is too high. My neighbor got one for five grand less, right, so we sharpen them up in the morning before they get to those first calls and watch what happens to your sales. This is what I do, y'all. I am a sales guy, sales trainer. This is what I do. Watch what's going to happen. I'm going to make multi-millionaires doing this story.

Speaker 1: 54:53

Yeah, for sure have you, and I'm certain the end of the answer to this. Like I know, you and I both know that you can, there is a voice component to chat GPT and I, so I sure I've trained several GPTs, one of which is the sales AI GPT, whatever, and I trained it on, you know, sandler sale, sandler sale system, spin system challenger. I don't remember the other one you seem like yours will forth with. But either way, point is is I'm like okay, so I hit the audio thing and I started asking it questions how would I do this? How do I help role play with me on this Same thing as what you're talking about, and to have your knowledge inside of that, or sales professionals knowledge inside of that, is a total get, because now I, now, if I can role play with my phone, it makes the human element out of it, which is the biggest problem. It means the most effective way to do it is have the human element, but this is the next best thing and you can do it privately.

Speaker 2: 56:02

Exactly, the pressure is not quite there as much, but at the same time we get to take notes with this of the conversation. So those notes they go directly to a sales manager and he can see where his people need help.

Speaker 1: 56:15

That's right, 100%, and all that can be automated. Automated, right, yeah, 100%.

Speaker 2: 56:21

Yep, we can automate it to just create a report with what each guy needs to work on.

Speaker 1: 56:27

Yeah, that's exactly right. Yeah, it's total game changer. I mean total, freaking game changer. I'm just stoked. I did want to say one last thing. I had several things that well, I do have a more of a personal question. So, at the beginning, when you talked about how your dad was pretty hard on you and you have kids now I have a child and what I found is that I, you know, I expect more from my kid than I did. I was a shit kid, right, I did it in trouble, I burnt down barns, I did everything you could think of, and so I've noticed for me that I'm pretty hard on my kids in a way that sometimes is ridiculous. I don't mean like physically, but like I expect everything to be to my standards. And I struggle with that. I struggle with being the kind parent. Yeah, does that make sense? Oh yeah, what's been your experience?

Speaker 2: 57:41

with that. So, yeah, my dad was tough, he was a disciplinarian, he spanked me, which I have no problem with. I do have a challenge with some of the reasons that I was spanked as a kid. I only spank my children for defiance. If I tell you to do something and you defy me, then we will get a spanking. I believe that that is what the Bible signs me you know to do as a parent right so? But nothing outside of defiance gets a spanking from me.

Speaker 2: 58:17

I ask them questions, I get them to come to their own conclusion about the things they did wrong. And from an expectation perspective, I do have expectations that they get the grades, because I know that's gonna develop a certain discipline in them. But outside of that, my expectations for my kids are pretty low. And you know and I'm not saying that's right or wrong what the reason? I think that I keep them that way is because I think so many parents, so many dads especially, create this vision of what they think their child's life should be, or their dream for their child, and then that gets pushed on the child. And so I've also found with training different human beings, that different people are different, different things motivate different people and it's not always gonna be money. So I don't wanna be disappointed. I don't wanna set an expectation of my children that they'll never reach. I want them to know that I love them, that I'm there to support them.

Speaker 2: 59:15

But I'm also tough, right, I don't just give them anything. They don't just get money from me. They've got to work for it, right. They've got to do my sales training, like my virtual sales training. For every video that they watch and they answer all the test questions, right, I'll pay them a dollar or two, right, and it goes over to their green light account. And then, if they wanna go get something, they can get it. But don't come to me telling me daddy, can I have 10 bucks to ride my bike down to Walmart to buy something? No, the bank of daddy's closed. You can make your own money. You've got the path and the tools to do it. If you don't want to do it, then you can stay home.

Speaker 1: 59:54

And correct me if my assumption's wrong here, but I agree with that. And that's instilling good habits, it's instilling a good work ethic inside of children that otherwise, jesus, they're not gonna get that from anywhere else. It's certainly not going to go to school, that's for sure.

Speaker 2: 1:00:14

Man, I bought all my own clothes since the time I was 11 years old. So I mean I didn't like the stuff the Kmart and the Walmart shit that my parents were buying for me, the Kmart shoes that I couldn't stop in the gym on, I mean they would just slide all the way across the floor. I didn't get the cool stuff and I wanted to find fit in right. So I started using my money in the beginning just to buy something that would help me to fit in a little bit. So I mean, if I've been buying all my own clothes since I was 11, there's no reason my kids can't. I'm not gonna make that a requirement, but I wanna give them the tools to go out and do that they want to, because that sure as shit they put in the high end designer stuff on Right just ruling it.

Speaker 1: 1:00:55

So the last thing I wanna say and this is more really of a thank you to you, you know, I just wanna tell this quick story.

Speaker 1: 1:01:04

I reached out to you not long ago and we had not had we've had several conversations, but not really personal conversations, no and I ask you for a favor to get me set up with a company nearby because I needed to work some. I need to do some work locally and I just wanted to say, like you reached your hand out and helped me and today I will sign the contract whenever we get off this call. I just got off the phone with your guy Good, and he's bringing me in to manage his whole sales team, and which is great, you know, which is not even what I ask you or but ultimately it's exactly what I need to be doing. So I just wanted to say from my heart to yours, like I really appreciate you and the kind of person that you are, because you showed me your true colors, like and you know, not everybody would do that and so you stuck your neck out for me and I appreciate that.

Speaker 2: 1:02:05

That's my pleasure, man. I feel like I was able to help you and to help them create a great match and hopefully it creates a sense of obligation with that client for future business for me, because they offered to pay me an override or to compensate me for bringing you over, but I don't want it. I just wanted to help make the connection. You don't always have to get paid for everything, guys. The more that you give, the more that you get long term. So just help people, take care of people. Love on people, man, as much as you can. They need it. They really do.

Speaker 1: 1:02:38

So, last thing, masterminds coming up. You see, I'm gonna put this out before. I'll put this out this week, because I told you I would.

Speaker 2: 1:02:48

So that's coming up January 24th is check in, 6 pm. Check out is the 28th, which is a Sunday. So it will be staying together for four nights and three days at the Grand Hall mansion in Orlando.

Speaker 1: 1:03:05

And what can people expect? Is this for owners? Is this for technicians? Is this for both? What should they expect?

Speaker 2: 1:03:13

Owners, technicians and comfort advisors typically attend, and so we have. We talked earlier, corey, about how there's an 80-20. Right now, a lot of contractors are really focused on the 80% equipment sales. Well, and we also talked about how I didn't even sell equipment my first two years, right, so I'm really really good at the indoor air quality service maintenance side of the business and water treatment and the electrical. I'm really really good at that and I'm well known for taking guys with three, four $500 average tickets and turning them into $1,525, $3,500.

Speaker 2: 1:03:52

A lot of the people that you know that are super successful out there today. That would be big names that I could say right now. We had a massive part in helping to make that happen. So the first two days we'll be covering the sales process with IAQ water treatment capacitors, all of the parts and pieces in the business. We'll be providing you with scripting on how to actually say what you need to say with the client, and then I'm gonna teach you how to get the client to come to their own conclusion that something needs to be done through the use of questions. You guys are vomiting all over your clients right now. When you talk to them, you don't talk your way into a sale, you talk your way out of them, you listen your way into a sale. So we're gonna teach you how to ask the right questions a beautiful formula for keeping the customer's attention and getting them to say how much is this gonna cost? What do we do about this? Too many people are just trying to push stuff on clients instead of pulling them in, and that's what we'll teach people how to do.

Speaker 2: 1:04:54

And then on the third day, my executive coach, don Johnson, is gonna be working on language patterns, the tone and inflection and how to actually present stuff. So he'll be role playing with people, getting them tuned up, sharpened up to go back and absolutely crush when they get in their truck. People typically tell us that they make their money back from the class within the first seven to 14 days in additional sales that they never otherwise would have made, and then. So Saturday he'll work with them. And then Saturday I'm taking the high dollar, high ticket, comfort advisor type sales people and I'm gonna add another million or $2 million to their annual revenue working with them on Saturday. And then Sunday we leave. So lodgings included, foods included you don't go anywhere. We stay together like a family. There's not gonna be anybody running off and getting themselves into trouble anywhere Makes sense.

Speaker 1: 1:05:52

Makes sense, makes total sense.

Speaker 2: 1:05:55

That's what we're doing, corey. The best way for people to find me is to really just text me. So my people think I'm crazy for giving myself a number out, but my cell number is 239-848-6533. And if you text that number, if I'm not available to take care of you, I'll shift one of my team members over to help you out. So yeah, that'd be amazing, man, it's gonna be a good time.

Speaker 1: 1:06:26

And where can people? Where and how can, should people connect with you? The same way about for the AI and or working with you with your training? Same thing, that way.

Speaker 2: 1:06:39

Yes, hang on a second there's. We do have a website, but there's so many of them that I sometimes forget. I think it is. Leapninjaaicom is the website that you can go to to hear some more of those demos, and then you can also book a call with me right on that landing page. So I think it's leapninjaaicom. It forwards to something else, so I can't really see it with the actual addresses, but you can absolutely text me and I can make sure that you can take care of.

Speaker 1: 1:07:14

Perfect Gene. It's been a great conversation. My friend, I really appreciate you coming on and sharing this and, yeah, super grateful for you, brother.

Speaker 2: 1:07:22

I'm super grateful for you allowing us to use your platform. I know that you've got a bunch of people that you're connected with that I'm not, and I'm forever grateful for that.

Speaker 3: 1:07:33

My family is grateful for it.

Speaker 2: 1:07:35

We appreciate you and everything that you do, man, so anything I can do for you in the future. So let me know and same thing for all the listeners out there. Look, you don't have to pay me to learn from me.

Speaker 1: 1:07:47

There's a lot of free content, a lot I said I didn't have a lot of training yesterday, that I'm free.

Speaker 2: 1:07:55

Yeah, yeah, 100% man. We did some. We did 45 minutes of it this morning for free.

Speaker 3: 1:08:03

And.

Speaker 2: 1:08:03

Tuesday as well. So tune into the social channels. I think my Facebook is Gene S Slave, g N S S L A D People wanna find me there. So Perfect. Thank you, cork, you're welcome.