The mood has changed, and so has the way people buy. In this episode I'm discussing why bold claims and glossy certainty are falling flat, and how clarity, proof, and psychological safety now drive trust in a noisy feed and a fragile news cycle. We dig into tone and timing, the cost of silence, and how values and presence signal care without slipping into performative noise. And, I refer back to brand strategy and consumer psychology, to show how audiences carry wider distrust from institutions into every purchase decision, and why “trust us” energy fails when the world feels volatile. 

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