Andrew S. Gallan, Ph.D., is an Assistant Professor of Marketing and the Director of the FAU Center for Services Marketing & Management. His almost 20 years of business experience in sales, sales management, and marketing, which, combined with his academic qualifications, enable him to have a distinct perspective on research and teaching. Andrew's areas of research interest include service innovation, service design, and customer/patient experience, almost exclusively conducted in the health care industry. Andrew is also a highly respected and successful teacher and presenter who specializes in Customer Relationship Management, Service Marketing and Management, and Customer Experience topics.