Juan interviews Monika Aufdermauer, VP of User Success at KOHO, with 15+ years of CX experience. 

Monika shares her journey, from accidental entry into CX to thought leadership, discussing CX roles, AI advancements, and ChatGPT's potential in customer support. 

They explore commitment to organizations, benefits of early-stage startups, data protection, team structure, and tech stacks. 

Tune in to gain insights into CX, AI, and the future of customer support.