Juan interviews Nadira Kharmai, the CX Leader at Priority Health, a nonprofit health benefits company focused on improving the health and lives of one million members across Michigan.

Nadira shares her career path, starting from the media industry to entrepreneurship and eventually finding her passion in Customer Experience. 

Explore the landscape of the healthcare CX industry as Nadira sheds light on the latest innovations in digital programs, telehealth, and personalized recommendations.

Gain insights into Nadira's role at Priority Health, where she focuses on fostering a positive member experience and leveraging technology tools.

Tune in to learn more about the challenges and advancements in the healthcare CX industry.