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Get Diversified Podcast
EP# 101.2 | Managing Pets, Risk, and Revenue in Multifamily Housing | Lori Trainer
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Join Jacqueline Landry as she sits down with Lori Trainer from Pet Screening to discuss how property managers can transform pet policies from a liability into a revenue opportunity while reducing risk.
What You'll Learn:
The Three Pet Categories in Rental Housing:
- No pets allowed
- Emotional Support Animals (ESAs) - how to handle them legally and compliantly
- Household pets - how to monetize and manage them effectively
The FIDO Score System: A revolutionary risk assessment tool that works like a credit score for pets, evaluating 22 behavioral factors including vaccination history, bite history, leash behavior, and more.
Fraud Prevention: Learn about the rampant ESA certificate fraud and how states are cracking down on fake documentation. Discover how Pet Screening identified a California operation that issued over 12,000 fraudulent ESA certificates using a deceased doctor's medical license.
Legal Protection: The Assistance Animal Compliance Guarantee covers 100% of legal and settlement costs if you follow Pet Screening's recommendations and face a fair housing claim.
Free Resources Mentioned:
- FidoAlert.com & TabbyAlert.com - Free amber alert system for lost pets with QR code tags (60,000 pets reunited!)
- Down for Pets - Free pet adoption program for families with Down syndrome members
Key Takeaways:
- Pet Screening operates in 8 million units nationwide (1 in 7 US rentals)
- Database allows you to check a pet's behavior history from previous properties
- HUD is sending out ESA testers to ensure compliance
- Recent HUD ruling may blur lines between service animals and ESAs
- Property managers can charge higher deposits based on FIDO scores
- Never leave pet revenue on the table - proper screening enables acceptance
Guest Information:
Lori Trainer Email: lori.trainer@petscreening.com
Website: PetScreening.com