Surrogacy Talk
Welcome to Surrogacy Talk! I am Frank Golden, the founder and agency director of Golden Surrogacy, one of the nation’s leading surrogacy agencies. I will discuss all things surrogacy, IVF, family building, and making babies! #EveryoneDeservesAFamily #SurrogacyTalk
Surrogacy Talk
Bringing Service Back
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Golden Surrogacy
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Many surrogacy agencies lack basic customer service skills and focus on quantity rather than quality. In this episode, Frank and his Executive Assistant, Juan discuss customer service and what it means to Golden Surrogacy. They share stories of working in retail, discuss Golden Surrogacy’s client-centric focus, and detail the importance of providing high quality service to Intended Parents and Surrogates.