Disney is known as the star example in customer service. But is it? Granted, they do a ton of things well, but even the great Disney fails in many aspects of the customer experience. In this podcast, Alex Nottingham, JD MBA, CEO of All-Star Dental Academy will examine the good, the bad, and the ugly with Disney. How does the Ritz Carlton compare, and what about corporate dentistry? You will learn how to take the best from these companies and do even better! Unlike Disney and corporate dentistry, you can think outside the box. You are not beholden to shareholders. You can achieve dental practice excellence.

HIGHLIGHTS

• [01:44] Disney’s Positive Attributes
• [02:14] Disney’s Bad & Ugly
• [04:55] Corporate Dentistry
• [07:22] The Ritz Carlton
• [09:35] Make the patient experience predictable
• [11:13] Cross-train and think outside the box
• [13:29] Dental practice excellence

RESOURCES

• WEBINAR: Dental Practice Excellence: 3 Steps to an All-Star Practice