The Leadership A.I.™ Podcast
The Leadership A.I.™ Podcast, hosted by Dr. Pelè, explores how leadership habits translate into real results at work.
Through conversations with leaders, thinkers, and practitioners, the podcast examines what it takes to build trust, create growth, and lead in ways that actually stick. Each episode focuses on practical leadership behaviors that improve culture, performance, and retention in today’s fast-moving, AI-influenced workplace.
If you care about leadership that delivers a return, not just inspiration, you’re in the right place.
The Leadership A.I.™ Podcast
229: Turning Employees Into Customer Magnets, With Jill Raff
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According to Customer/Employee Experience expert, Jill Raff:
"There’s a simple mistake most companies make that leads to lost customers and lost profits. Most companies have one MAJOR misconception that leads to lower customer satisfaction, poor ratings, and ultimately going out of business. They think that a good customer experience starts with the customer...In reality, it starts with your employees!"
In this episode, we meet Jill Raff who is the Authority on EX2CX™, Employee Experience-to-Customer Experience. Jill is a Consultant, Speaker, Show Host, Author, and Expert on How To Turn Employees Into Advocates and Customer Magnets.
The best ways to connect with Jill Raff online are:
Website: https://www.jillraff.com/