The Human Side of Leadership in Healthcare
The Human Side of Leadership in Healthcare, hosted by Dr. Pelè, explores what it truly means to lead in today’s complex, high-stakes healthcare environment.
Through conversations with clinicians, executives, and thought leaders, the podcast reveals how leadership is experienced by patients, teams, and organizations in real time. Each episode highlights the human behaviors that build trust, reduce burnout, strengthen culture, and improve outcomes.
In an age where AI is transforming how we operate, this podcast brings the focus back to what matters most: how leaders show up, connect, and create confidence in the moments that matter.
The Human Side of Leadership in Healthcare
229: Turning Employees Into Customer Magnets, With Jill Raff
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
According to Customer/Employee Experience expert, Jill Raff:
"There’s a simple mistake most companies make that leads to lost customers and lost profits. Most companies have one MAJOR misconception that leads to lower customer satisfaction, poor ratings, and ultimately going out of business. They think that a good customer experience starts with the customer...In reality, it starts with your employees!"
In this episode, we meet Jill Raff who is the Authority on EX2CX™, Employee Experience-to-Customer Experience. Jill is a Consultant, Speaker, Show Host, Author, and Expert on How To Turn Employees Into Advocates and Customer Magnets.
The best ways to connect with Jill Raff online are:
Website: https://www.jillraff.com/