The Human Side of Leadership in Healthcare
The Human Side of Leadership in Healthcare, hosted by Dr. Pelè, explores what it truly means to lead in today’s complex, high-stakes healthcare environment.
Through conversations with clinicians, executives, and thought leaders, the podcast reveals how leadership is experienced by patients, teams, and organizations in real time. Each episode highlights the human behaviors that build trust, reduce burnout, strengthen culture, and improve outcomes.
In an age where AI is transforming how we operate, this podcast brings the focus back to what matters most: how leaders show up, connect, and create confidence in the moments that matter.
The Human Side of Leadership in Healthcare
226: Linking The Customer And Employee Experience, With Dr. Rick Garlick
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Arguably, it has become increasingly clear that in today's business landscape, the average company's 'customer experience' could use some improvement. Similarly, within companies, it can be argued that the 'employee experience' could also use some improvement. The common thread here lies in the word 'experience'.
How do companies make customers and employees 'feel' as they interact with them over their business relationship lifecycles? And more importantly, what can they do to improve these experiences in order to achieve greater business performance?
In this episode, we meet Dr. Rick Garlick, Vice President of Strategy and Consulting at Magid. Dr. Rick is also co-researcher of 'The WorkProud Study', a groundbreaking research effort that revealed the powerful impact of workplace pride on employee experience.
Link to the WorkProud Study: https://workproud.com/download-the-report/
The best ways to connect with Dr. Rick Garlick online are:
Website: https://magid.com/