The Tune Up Podcast
Welcome to The Tune Up Podcast where we talk about the automotive industry and car care - specifically, the 99% of a car's life that is spent outside the dealership.
The Tune Up Podcast
The Tune Up | Ep. 05 – Are Service Writers Necessary?
In episode five of The Tune Up Podcast, we discuss the critical and oftentimes very complex role that a service writer plays in the success of a high-functioning automotive shop.
Is it more important to have a technical understanding of automotive repair or the ability to offer excellent customer service? What is the best path to becoming a service writer? When is it time for a small business to add a service writer to their team, and should shop owners look outside of the automotive industry to find the full set of skills required for this important role? We discuss all of this and more. Check it out!