Patty Presta Talks Payments and Protecting the Vulnerable

Episode Summary
Welcome to our 25 Episode. Before we get to the official description, this was such an enjoyable episode to record and catch up with an old "Ring" veteran. What started out as a catch-up session, turned into an amazing valuable episode, check below for some resource links.

In this episode of Wrestling Payments, host Joe Casali welcomes Patty Presta, AAP, NCP, the Director of Education at NEACH. Patty shares her unique journey from aspiring to be a nurse to becoming a pivotal figure in the payments industry. Her transition highlights the unexpected paths that lead to rewarding careers in finance.

Patty and Joe discuss critical topics like elder abuse and human trafficking. They emphasize the importance of education and vigilance within financial institutions to prevent exploitation. Patty’s experiences from teaching to working on the front lines against financial crimes offer invaluable insights into the evolving challenges in payments.

The conversation also covers the evolution of payment systems, from direct deposits to modern AI and P2P technologies. Patty's return to NEACH marks a full circle, bringing her expertise back to where her journey in payments began. This episode sheds light on the ongoing fight against financial crime and the importance of continuous learning in the payments industry.

 Guest-at-a-Glance
Patty Presta, AAP, NCP,  Director of Education NEACH
Over 20 years in payments, passionate about elder and financial abuse education.
LinkedIn  

Key Insights
The Unplanned Journey into Payments

Patty’s career path serves as a fascinating example of how life can take unexpected turns. Originally aspiring to be a nurse, Patty’s journey into the payments industry began with a temporary job that unexpectedly evolved into a significant role in education within NEACH. This story highlights the unpredictable nature of career paths and the importance of being open to new opportunities. Patty's transition from a secretary tasked with web development to becoming a pivotal figure in payments training underscores the role of adaptability and learning on the job in achieving professional success.

 Addressing Elder Abuse and Human Trafficking in the Financial Sector

Patty brings to light the critical issues of elder abuse and human trafficking, underscoring the financial industry's role in combating these problems. With a deep-seated passion for protecting the vulnerable, she has dedicated a significant part of her career to educating financial institutions on recognizing and preventing financial exploitation. Patty’s work in creating awareness and training materials for detecting signs of abuse and trafficking within financial transactions reveals the power of education and vigilance in making a difference. This insight underscores the importance of the financial sector's proactive engagement in societal issues.

Links
https://polarisproject.org/
https://www.thorn.org/

Transcript

NEACH - Wrestling Payments - Patty Presta Talks Payments and Protecting the Vulnerable

[00:00:00] There's a section that's just for FIs. To look for, right? and Demi Moore and Ashton Kutcher created Thorn. And, that actually goes towards the online, like Craigslist they had a link that you could purchase Craigslist and, a bed page. Those are all shut down, but what they do is they go after the online, advertisement for that stuff.

So we have to educate. Everybody, right, all from all different angles, both on elder abuse and human trafficking and human smuggling.​

Joe Casali: [00:01:00] Hello and welcome to Wrestling Payments. I have a special guest on today, Patty Prests. Patty, do you want to introduce yourself? 

Very 

Patty Presta: Hi, my name is Patty Presta and I've known Joey for 27 years.

Very long time. So, I'm just trying to get into this and I'm sure it's going to be a lot of fun when we get started,

hmm. Absolutely.

Joe Casali: podcast. So, Patty recently rejoined NEACH after 20 years. After 20 years, and I have to tell you, we've, we've gone through, a lot of hirings and a lot of, departures recently.

And it's, it's funny because there's those press releases, right? And it says, Oh, we'd like to introduce you and welcome this person to the NEACH membership. Okay, great. We put your post out, boom, boom, boom, boom, boom. People were responding, Patty taught me how to do the AAP. Patty was my first workshop ever.

Patty Presta: I saw that. [00:02:00] I was actually still only a NEACH for like a week and I was trying to find my way around. I happened upon the internet, the website, and I saw this cute post from Sean. And cause I knew, I mean, Sean, you and I were there, you've been there the longest. And then we hired Sean maybe a year or two after I was there.

This great little sweet thing he said about, about me, you know, and he was a little boy when I first met Sean was a little, a little kid, but all the posts were really awesome. So it was really excited to come home after my sabbatical.

Joe Casali: That was, that was really fun to see, because you don't, you know, we, we don't do as many live events, in person events anymore. So all the names, you know, that we knew back then were all popping up. It was nice. But let's talk about that. So this is, this is, this episode is currently called Wrestling with Patty Presta.

I don't know that name is going to survive, but, let's, let's do the origin question. Now, so I'd like to ask, how did you get into payments? [00:03:00] Did you always want to be a payments person?

Patty Presta: no, I wanted to be a nurse. And I don't think anybody listened to this podcast said, you know, when I grew up, I want to work in the ECHR. I want to process checks. Right. So I actually was, living, you know, in Boston where I grew up and, between jobs, I just relocated back from Texas after getting married and long story short, They were looking for someone temporary while your secretary was out on maternity leave.

And, I was actually, and this is funny, Joe and I were talking about, we were talking about this earlier. I was a secretary and then they wanted me to develop a website. I don't even know how to program my TV clicker. And I'm doing Adobe PageMaker and metatypes and, you know, marketing stuff, right? And then we had an instructor, or a teacher, that quit.

And Harry, the CEO at the time came out and said, you want to start teaching? I'm like, what? So we always talk about every, every member that we meet. They all will say, I was [00:04:00] a teller and then I got thrown in the deep end and the operations. And that's kind of how I got into it. Yeah. Yeah,

Joe Casali: you didn't invent training at NEACH, but you were like a milestone, right? You were like, whatever, whether it was the timing or whether it was the way the network was developing. People look to you as, oh yeah, Patty was the trainer. weren't the last trainer, but you were the, singular, trainer for all of NEACH.

Patty Presta: yeah I don't, I don't, I, it's funny, Joe, when we were talking about, Me being gone. I just like two years ago was at a payments conference not to payments conference and a girl a girl Came up to me and gave me a hug I had no idea and she goes it's me and I won't say her last name, but it's me amber and she was a She worked she was a member at NEACH I think in connecticut and literally started coming to my classes when she [00:05:00] was just out of high school, you know, here she is And she's like a grown woman, right?

And it was just phenomenal that she like remembered me and it was awesome. Yeah. So

Joe Casali: her career has, you know, just like you with an origin story. She had an origin story and, and, you know, where is she now? Right. She's at national conference. great stuff. we have a story to tell. We're going to tell the story of, of, of Patty. and Sean and I were talking, I don't know if you heard it, before the session and, this is like classic wrestling.

You are from the classic wrestling era. The,

Patty Presta: Hulk Hogan era.

Joe Casali: The Hulk Hogan, the Ricky Steamboat, you could be in the Hall of Fame now. We don't know when your induction is, but back in the day, what were you teaching? what was the complexity of what you were teaching at the time?

Patty Presta: okay, Joe, it was PPDs and CCDs and then came, let's try to get people on direct deposit. And some of the states [00:06:00] in, in New England, back in the day, they mandated, they could mandate if they already had a hundred percent. So like say Connecticut or Massachusetts or Maine, all the people in the hospital have direct deposit.

We hire you. You're on direct deposit or else you don't have a job here, right? So we're, you know, we did a lot with the Fed, with some of the folks at the Fed, going around to Oslo, Slovenia, and this big huge hospital in Bangor, Maine, right, trying to get people on direct deposit. that was it. And then what came this thing where you take your check, And go to like CVS and they capture that check and create this thing called an electronic payment, right?

That's what we were doing, Joe, right?

Joe Casali: Right? I remember

Patty Presta: but that was like, Oh God, I got to learn about these E check things, the RCK and the

Joe Casali: that was a big innovation at the time. So for the folks that are listening and how payment systems develop back in the day, that was, you know, direct deposit was probably at. 60 to [00:07:00] 70%. And the work of the association was to promote direct deposit. were you with us when we did the direct payment stuff to all the utility companies

Patty Presta: Yep. Yes, I was. And remember the Fed did a study and don't quote me on the year, but 98, the people understood what direct deposit was, but they didn't understand our payment because we called it easy pay quick pay enroll pay, but the number 1 Joe and ask you because you're a man, what was the number 1 reason that someone would not sign up for direct deposit according to Fed?

Joe Casali: they didn't want their, their significant other to know how much they made.

Patty Presta: but so look at the time, the time has gone, like, Yeah, and now you're into same day CH, instant payments, AI, uh, P2P aid. I mean, it's just crazy.

Joe Casali: Great. So let's, so let's talk about that. You, you were with NEACH again. I think of it as a pivotal time with us. [00:08:00] Harry was the, the newer president. He was, definitely a forward looking guy. we had gone from, Traditional bankers as the executive directors of the association to Harry, who was, you know, an everyday guy.

 we talked about things in every way, everyday ways. And you were the trainer, you got us into, didn't you? we used to do everything as a workshop. Weren't you the, the first one to, Use the phone for training.

Patty Presta: yeah, we yeah, really I mean we did all our classes and our workshops live I drove all over New England right all over New England and we started webinars And I think and I remember the platform we use I don't even know if they're still around but yes Yep, we go into conference room.

It was yeah

Joe Casali: and then you decided to hit a bigger pond and, you left us, it's okay, there's

Patty Presta: yeah, I went to the West Coast.

Joe Casali: It's okay. Um, but, but,

Patty Presta: Trust me, when I think about it, I, yeah, [00:09:00] yeah. But I thought, yeah, I did. And it was gone 20 years, and it's crazy how fast that went

Joe Casali: But you did lots of, you know, so you, again, you walked into NEACH to be the replacement, receptionist for, you know, a maternity leave and all of a sudden you were the trainer, you learned everything about the ACH and you, you pivoted when you went out there. Can you talk a little, I'm going to, I'm going to sit back and just listen for a little while, but can you talk about how, how your life pivoted, how your content pivoted at that

Patty Presta: Yeah, you know, yeah, Joe, like I said earlier, nobody says when I grew up, I want to work in payments, right? You want to be a fireman or a nurse or whatever. So, you know, I, I always had this passion for elder elders because I was a candy striper back back in the day when there really was the pink and white Pinnifords and CNA fees.

And so then I met this woman who now works with the CFPB. 20 plus years ago that [00:10:00] started a nonprofit in San Francisco called Elder Financial Protection Bureau. So I started with her West pay actually was a helped her start this nonprofit, educating fine institutions on what to look for for elder financial exploitation.

Then I would start volunteering at 60s church groups, nursing homes to educate elders. So it was very much. That was my passion. And working with both the financials, because you want to educate everybody. You want to let financial institutions know what are the signs. Now, and again, in the olden days, there were a lot different signals of signs you looked for when they came into the branch.

Post COVID, you weren't seeing them. Now you're looking at their online behavior. And then, then I ended up stumbling into the prison system, which is, I don't have enough time to get how I did that, but started working on death row at San Quentin Folsom, but then they actually had, they were looking for a facilitator for [00:11:00] a restorative justice.

It was a 26 week program for human traffickers. So. Then from that, I became involved with a couple of Seattle against slavery and the step project and getting involved in nonprofit and bringing that there really wasn't a lot of training Joe at that time to find institutions because they're moving these funds that literally fund a lot of times, terrorism, they're funneling those funds through the, through our, our banks and credit unions.

So that was a whole other, the lot of similar, similar, Some, when you look at it, the victim of, human trafficking or human smuggling and an elder, those physical, symptoms, but online transactions are obviously much different. So that's really what my, I developed those two passions out there on the West coast.

Joe Casali: Mm hmm. And, now you are back. Welcome back.

Patty Presta: Yeah. I wanted to come back to where it all started.[00:12:00] 

Joe Casali: are you going to go back to teaching PPDs and CCDs or what, what do you, what 

Patty Presta: Absolutely. I love that. I love talking about D and E's and reclamations and reggie isn't my favorite thing, but yeah, consumer protection. Yeah. So, yeah, absolutely. No. And, you know, Sean and I, you know, when I talked about coming back to NEACH, he said to me, you know, I, he knew about my passions with human trafficking and elder financial exploitation, but he said, but he's still passionate about everything else.

I said, well, Absolutely. Absolutely. Yeah. But it's, it's crazy how fast things are moving. I mean, really, Joe, you've been around longer than I, I've been 27 years. I know you're longer than that. so to see how quickly things have moved from point A to point B is. Yeah, it's

Joe Casali: Right. No, it's, I was listening to you talk about the elder abuse and. You know, you said you did that 20 years ago, and, you know, you want to say something like, Oh, but it's gotten so much better now. [00:13:00] And no, it

Patty Presta: in fact, it's getting worse because of a few reasons. The baby boomers. Now, I'm the last year. So, I'm 1964. I'm just going to say my age. So, but the baby boomers are the hugest, they're the biggest population. So, now, they're all getting older and the cognitive decision making is, So unfortunately, number one, we're going to see it rise because there's more elders.

And number two, you've got so many sophisticated online scams that are going on. Through the Internet and Robocop calls and voice recognition, you know, and your grandson's in prison. It's just it's so I want to just tell a quick story. Joe, if I

Joe Casali: Please, no, no,

Patty Presta: I have a dear friend that is a retired district attorney out of California, and he now volunteers for a RP.

And, I just could sit here with stories, but this one particular story that I want our members to know. Okay. [00:14:00] So, an elder lady calls her across street neighbor and says, can you help me? I have to go to Walmart to buy a bunch of debit cards and I have a lot of cash. Can you take me with you? He went over the house and said, well, where did you get this cash?

She said, well, I got an email that I had to 18, 000 dollars. I went to my bank. I withdrew 18, 000. She's 92 withdrew 19 18, 000 dollars in cash and wanted him to take her to Walmart to get debit cards prepaid cards. Right? Right. So he took her back to her institution. Now this man is a judge, right? Said to the teller, I want to speak to the manager.

The manager came out and said, how did you let this woman, number one, not ask her any questions behind closed doors as to why she's taking this money out? And how did you physically let her walk out with that kind of cash on her? The financial institutions That should never happen, right? So you, you know, our members need to know, [00:15:00] you know, that you, you know, it just, I thought that maybe we had a better grasp of that stuff, but there's still so much teaching to do

Joe Casali: you know, there's lots of different people today and lots of different opinions today and, and someone may be thinking as you tell that story, well, it's her money and she can do what she wants with that. Okay, maybe, yes, she can do what she wants with her money, but just the, you know, the, I think you probably taught this.

Just a series of how you doing today. wow. This is an unusual deposit or withdrawal. Just those little questions that would trigger that. Oh, yeah. I'm gonna go buy 18, 000 worth of prepaid Yeah, that makes sense. Of course. Why wouldn't anyone do?

Patty Presta: right. Ask those open ended questions. You've never withdrew cash before, this wire to Canada, you never sent a wire, or the cash that you, do you want us to do a cashier's check for you? Who do you want to make it out to? You know, [00:16:00] asking those questions, and then when they, you know, before they walk in with their abuser, their grandson, their new boyfriend, girlfriend, separate them.

Joe Casali: Right, 

Patty Presta: both questions, and yeah. So

Joe Casali: And, and again, it's, you know, it is a bit, I think it is a balancing act between, privacy and, you know, full disclosure, but there's a balance there. And I, I know there's at least a few questions that just, you know, just the act of going into withdraw 18, 000. Now she went in every week. And withdrew 18, 000 and maybe she, she drove down to the casino every weekend.

Patty Presta: a 

Joe Casali: Great.

Patty Presta: Yeah,

Joe Casali: That's what she wants to do. None of your business, the unusual, and you're going to go get prepaid. It's just

Patty Presta: out of the norm, right

Joe Casali: warning light should be flashing. well, that was a really good story. That was the, and they got the money redeposited.

Patty Presta: Yeah, they did. But you know what, Joe, there are way more stories when that money is gone, [00:17:00] you know, you know, and it's tough.

Joe Casali: It's very tough, very tough. and, you know,we have those examples that we hear about. one of them was that casino trip and, you know, the elderly gentleman came in with a really young female acquaintance. And they were very clear that, do you understand what's going on here? And, and, in, in this case, he was very clear on what was going on, even though, you know, It couldn't go on for that.

Patty Presta: Yeah. the, and the family, like the, you know, they'll say, dad, you know, this girl, we think she's, it's none of your business. It's my money. I'll do it. So there's a very, there's very sensitive. And when you're, you're a bank or a credit union, right? Yeah. Yeah. The family members are the worst because they're telling you, like you said, it's none of your business.

It's my money. I'll do what I want with it. When I, one of the first cases, the very first cases that the younger woman you brought up with the casino, there was a woman who was in her early forties. And I was around that same age at the time. [00:18:00] She was had several boyfriends. She had breast cancer and was trying to get money for, no, this was her shtick, right?

Trying to get money for reconstructive surgery. So this was her deal with these, these boyfriends, these elderly. And so we think that men, you know, the older, younger man's abusing the older ladies, but it goes both ways too. So it's just, it's, you know, it's all over the place.

Joe Casali: yeah, from a very personal perspective, my brother, I don't know if you met my oldest brother? The oldest one, Tommy. So, uh, oh, sorry, let's not say any names. so he had a Russian girlfriend. An online girlfriend who needed a visa to which I said, no, she doesn't. She's not real. She's not going to come here.

She doesn't need a visa. He, I could not, I could, I'm in the industry.

Patty Presta: And you are the perfect person to educate this man.[00:19:00] 

Joe Casali: could not convince him that it wasn't really a visa and she really wasn't a person and He didn't want to hear it. So it's, it is a, I would think that it could get better in this age, but it's,

Patty Presta: hmm It's not just you know, like you like your brother was I don't know in his 40s probably right 50s, but it's not just lonely, naive people, right? That happens all the time. But the elders, I think, and I've talked to so many elders that they're on point. They know about the grandson scam. They are on point.

It gets really weird until they have that cognitive, they cannot, they start to get dementia, and that's where it starts to get bad. You know, those savvy, my mom's wicked computer savvy. She's great, right? I said the word wicked. All right, well, we're in Boston, so we

Joe Casali: we're in Boston. It's

Patty Presta: uh, but so yeah, the trouble, I think mostly is the sweetheart scams because they're older, they're lonely, you know, they have no companionship.

And of course, when you get those, get to the age where you can't make [00:20:00] decisions for yourself anymore,

Joe Casali: Can you mention,

Patty Presta: ahead.

Joe Casali: you mentioned, I just want you to, to define it, the grandson scam, because I, hear a lot of those, you know, it's the, what's the social engineering of it, I'm in a rush, I'm in a panic. It has to happen now. I'm in jail, and I need bail money,

Patty Presta: and they and my mother has gotten them and she'd say I know my Brandon I know my Brandon would never be in and she'd hang up But what's scary now Joe is you know, we know this And I try to tell friends this I don't answer the phone when it doesn't say Joe Caselli I I don't answer it if it's someone It says insurance company or whatever.

They'll leave a message, but all they have to say is I answer the phone, go hello, hello, and then they take my voice and they can record, yes, I agree. And all this really scary stuff. So, you know, we need to, you know, we need all learn that, but when you get the elders, it's, they're more trusting, right? They

Joe Casali: right, right, and more than once, I [00:21:00] watch, I watch a lot of YouTube, more than once you see the whole story of, hi, I'm calling, your, your computer is malfunctioning, let me help you,

Patty Presta: that's actually the biggest elder scam right now is the IT support. That is the biggest one right now.

Yup. 

Joe Casali: and, and you know, just for the audience, and if you're not familiar with it, just real quick, they, they get you to, give them access to your machine, they get you to log on.

to your banking site, and then all of a sudden they've deposited too much money in your account. It's a fake screen. It's not a real deposit. And then they get you to withdraw the money, send the prepaid cards back, which sounds, what business would say, Oh, just put the money, go to CVS and put

Patty Presta: Yeah, I know really

Joe Casali: it back.

But, but you're caught in that rush of things.

Patty Presta: and that's what they do. You said rush. They make it very quick and urgent And that's what gets people whether they're our age or an elder to get [00:22:00] very flustered and just do it But the irs isn't going to call you the electric company's not going to tell you you're going to be shut off unless you Come and you know mail us prepaid car.

I mean, you know, but you know, yeah It's just it's crazy out there And and the thing is is I guess I would say and i've been saying this Joe for almost 30 years, the bad guys are always one step ahead of us.

Joe Casali: Always, always innovating, figuring out new ways to do stuff. Even, you know, the first time I got exposed to, you know, how they do that, that thing where you need money for the guy in France to come back over, go debit my, do a business, do a person to person payments from my uncle's account. I have the information and the money comes in.

 the first time I got exposed to that deposit and then they come in and they send half of it with one company and half of it with a different company out of the institution. I'm like, Oh my God, I [00:23:00] never even thought of that. So it's you,

Patty Presta: They're, they're, they're smart.

Joe Casali: Yeah, it's 

Patty Presta: Yeah.

Joe Casali: but so talking about crazy and you, you, we talked before and you, you talked about the, you started and got more exposed to the elder abuse.

 but as far as, scams and that trafficking stuff, where did you, where are you now? what relationships? And it's interesting because I was thinking about relationships with this podcast and, you know, Sean and you were, you know, freaking frack back in training days in NEACH.

He's now the president and CEO. He's, he's, you know, amazing on in a presentation, but, but you're, you're back because he's the president. He

Patty Presta: Yeah. I just can't believe, I mean, I can't believe it. I mean, Joe, you and Sean worked together at a pizza place as a part time job in Faneuil Hall. And here he is, [00:24:00] A little boy all grown up. And he's and I have to say to our members, I don't know how many people remember me, but he has done amazing things.

And you know, it's funny, folks were talking about how we're the best RPA and blah, blah, blah. And I'm like, you know what, you guys are doing some stuff that I don't know. A lot of our RPAs are doing, and it's incredible, but to touch really quickly, cause I know

Joe Casali: Yes.

Patty Presta: the human traffic and sometimes scams, it's just that finance institutions need to know how they're moving funds through their institution.

So very quick story, very quick. There was credit union in the Bay area that monitors this software that can monitor, help monitor. You know, untwad or suspect transactions, right? All kinds of software. But they noticed that Greg the Plumber, I'm going to use Greg the Plumber, out in, in, in San Jose, California, is going from San Jose to Vegas to Tahoe [00:25:00] to LA to, he's doing a circle of business, but the businesses are Redbox, CVS, Victoria's Secret, Uber Hotel.

And they're like, why is a plumber? Where, what is he? So they actually thwarted, called law enforcement, found this man with six underage girls at Oakland Airport and thwarted this credit union. It's a human trafficking ring. So again, it's, knowing that you might not knowing, you might not know that these human traffic is a human smugglers are running funds through your financial institution.

And they've got bottom girls that are aged out. They don't put them out anymore, but they're in charge of depositing. So why is Greg the plumber depositing cash in Vegas, San Jose Lake Tahoe? Why would Greg the plumber be depositing cash at 1 30 in the

Joe Casali: Why? Why would 

Patty Presta: he?

Right? So, there's

Joe Casali: No, no, really? Why would he? I'm [00:26:00] still new

Patty Presta: wouldn't because Greg's not really a plumber, right?

 he's. So it's just stuff that we need to be looking at and and we're not seeing victims whether it's elder abuse or Girls or boys that are being in traffic We're not seeing them come in with their pimp or the elder with their boyfriend or girlfriend or his grandson We need to be monitoring our stuff and

Joe Casali: you know, I think you definitely took a different track, with all of this. It, this is all written for me. All, you know, just something to read and, you know, you get exposed to this stuff when you travel. And I, I know I've been in airports and I saw signs in, in the mens room that said. If you're being trafficked and it's like, what?

What? Wait a minute. That happens. And I don't want to say I'm naive, I'm naive as far as the real, underside of society happening all around us.

Patty Presta: It doesn't just happen in Vegas and New York and Miami and [00:27:00] South Beach. It happens in Millette, Idaho Oh It happens in, in Burlington, Massachusetts, it happens everywhere, right? And there's a couple of great, you know, I'm hoping to do some training, but, Polaris is a non profit that institutions need to Google it.

There's a section that's just for FIs. To look for, right? and Demi Moore and Ashton Kutcher created Thorn. And, that actually goes towards the online, like Craigslist had a, they had a link that you could purchase Craigslist and, a bed page. Those are all shut down, but what they do is they go after the online, advertisement for that stuff.

So we have to educate. Everybody, right, all from all different angles, both on elder abuse and human trafficking and human smuggling.

Joe Casali: not to end on a bad note, but I am so happy you're back. I'm so happy you're bringing this.

Patty Presta: That is a bad note.

Joe Casali: I know it's, it's,

Patty Presta: Did you, did you word that right? [00:28:00] no, I'm happy too. And I know we're getting out of time, but I'm, I'm thankful that you wanted to chat with me

today. 

Joe Casali: It's, you know, again, the first one, the first, so I was happy that you were coming back. It's like, Oh, Patty's coming back. but that, just that member response of, no, Patty, just the stories and, you know, it's been 20 years, the stories.

Patty Presta: it meant a lot to me. Yeah, I stumbled

Joe Casali: That was, that was great.

Patty Presta: about it. Yeah. Mm

Joe Casali: I can't wait to and you know, not that we haven't covered this topic before, but as Sean would say, happy to make and strengthen our bench strength on these topics because they're real. They

Patty Presta: And they're unfortunately going to be with us for as long as you and I are around. So

Joe Casali: And, oh, sorry. Did I ask you who your favorite wrestler was? Let's end on a good note.

Patty Presta: I think I'd have to say The Rock cause he's better looking than Hulk Hogan now, but I don't know of the, I don't know any other wrestlers other than those two.

Joe Casali: Excellent. So, that's good to know. It's good that you're in [00:29:00] the I think there was one person I've interviewed so far that said, yes, I absolutely wanted to be in Payments. Everyone of just found themselves

Patty Presta: I need to meet that person.

Joe Casali: Yeah. Excellent. Alright. Alright. Thanks, Patty. Thanks

Patty Presta: Thanks, Joe. Nice to see

Joe Casali: I'm gonna put some links. I'm gonna get the links from you, put them in our description so people can find

Patty Presta: I will. I'll get you. Yes. Bye everybody. Bye.