Power Chats
The Power Chats podcast is a platform created to spotlight team members of Mitsubishi Power Americas who share a passion for bringing the best customer service solutions to our internal and external customers. The goal is to facilitate collaboration and connections among team members and educate listeners through authentic conversations that can help bring awareness to positive aspects in all that they do.
Power Chats
Power Chats Podcast Episode #32 - Why Copilot, Why Now?
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Today’s episode is all about Copilot—and it starts with one simple question: Why Copilot, and why now?
We explore the human side of adoption—what it’s like to learn something new, how confidence builds over time, and where Copilot is already showing up in day‑to‑day work. You’ll hear real‑world examples from Caroline Lopez, a Copilot Champion, along with an end‑user perspective. We also discuss guardrails, trust, and responsible use.
Later in the episode, Eric Hilberg joins us to walk through the required Copilot training, share practical tips to help you get started, and discuss what’s coming next. Overall, this episode provides a comprehensive overview of Copilot—from awareness and adoption to responsible use and next steps.
This conversation also connects directly to insights from our OHI Survey. One of the opportunity areas highlighted was how we adapt digital tools to meet business needs, with many comments expressing interest in using AI strategically to be more effective and efficient. Copilot implementation is one of the ways we’re taking action on that feedback.
Whether Copilot is brand new to you or you’ve been skeptical about its value, this episode may change the way you think about it.
You’ll find helpful resources linked below: