Liquidware Chats
Liquidware Chats is a monthly podcast hosted by James O'Regan, Product Marketing Manager at Liquidware. The podcast is dedicated to discussing topics related to digital workspace strategy, digital employee experience (DEX), and end-user computing (EUC). It can be found on all the major audio platforms including Spotify and Apple Podcasts.
Liquidware Chats
Bill Gray — From Basement Labs to AI: 14 Years of EUC
Bill Gray, VP of Platform Services at Citrix, joins James 14 years after they worked together doing hands-on EUC consulting. They discuss what's changed, what hasn't, and where EUC is heading.
Bill explains how Platform Services acts as the ""glue"" across Citrix's product pillars and breaks down Citrix Adrien: the AI assistant now in public preview for all Citrix cloud customers. Key insight: Citrix is deliberately holding back on AI actions until they validate that answers are correct. GA expected Q2 2026, with on-prem support later in the year.
Also covered: why profiles still cause problems, the shift to cloud and SaaS, product currency challenges, and Bill's predictions for EUC in 2026.
0:00 - Teaser
0:29 - Introduction
0:58 - EUC Then vs. Now: What’s Stayed the Same
5:46 - Biggest Changes: Cloud, SaaS, and Growing Complexity
13:17 - What Platform Services does at Citrix
17:19 - Citrix Adrien Overview: AI for Admin Workflows
22:42 - Guardrails: Recommendations Now, Actions Later
27:10 - How to Access + GA Timeline
33:20 - AI Beyond Support: Upgrades, Currency, and Risk Reduction
38:21 - 2026 Predictions: AI Expansion + Browser-based Future
42:11 - Conclusion
Discuss on our Slack Community:
https://join.slack.com/t/liquidwarecommunity/shared_invite/zt-38l4hsgk3-iqlRF1cpjdQGlvojDo1ecw
Liquidware Chats is a monthly podcast hosted by James O'Regan, Product Marketing Manager at Liquidware. The podcast is dedicated to discussing topics related to digital workspace strategy, digital employee experience (DEX), and end-user computing (EUC). It can be found on all the major audio platforms including Spotify and Apple Podcasts. Liquidware provides digital employee experience monitoring and workspace management solutions including ProfileUnity, FlexApp, Stratusphere UX, and CommandCTRL.
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