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The Business Savvy Therapist
The Business Savvy Therapist podcast helps Psychotherapists learn the strategies to scale from solo practice to a 7 figure group practice that is automated. Therapists didn’t learn anything about business in grad school and this podcast is exactly what they need to be successful.
Host, Nicole McCance is a Psychologist turned Business Coach who was able to grow her practice to 55 therapists and multiple 7 figures, in 3 years and sell it in her 4th year. Each episode walks Therapists through exactly what to do to help more people, make more money and have more freedom.
The Business Savvy Therapist
Master Your Cancellation Policy to Grow
Sign up for my How They Did It Success Panel with Group Practice Owners - get the ‘ah-ha’ moment you need to keep moving forward→ https://mccancemethod.com/success-panel-with-group-practice-owners/
In this episode, I dive deep into a topic that makes many therapists uncomfortable - how to confidently enforce a cancellation policy. I walk you through how I implemented a clear and compassionate policy that helped my clinic grow while supporting both my therapists and their clients. Trust me, getting this part right changes everything!
Make sure to bring your paper and pen because this episode is full of actionable tips!
Here are some key points in this episode:
[02:23] Why a 48-hour cancellation policy is ideal for scaling practices
[05:21] Important distinctions for charging no-shows with private pay vs. insurance clients
[06:11] How to reinforce the cancellation policy using multiple client touchpoints
[08:34] The exact language I used for enforcing the full session fee
[10:42] Offering virtual appointments as a solution for last-minute illness or bad weather
[13:35] How to handle angry clients and when to offer a one-time grace
Links From The Episode:
Here is the janeapp link for one free month on us! (Use Coupon: MCCANCE1MO)→ https://meet.jane.app/nicole-mccance-ambassador/
Want the Consult Call Script? DM me @nicole.mccancemethod on Instagram with just three words “Consult Call Script” and I will send it right your way. Click here: https://www.instagram.com/nicole.mccancemethod/
Want to watch this episode on video? Check it out here on youtube: https://youtu.be/ttGJMLxITeQ
Follow me on Instagram, @nicole.mccanncemethod. If this episode provided you with value and inspiration, please leave a review and DM to let me know. Click here: https://www.instagram.com/nicole.mccancemethod
Join the FREE private community for therapists: Expand your Psychotherapy Practice → https://www.facebook.com/groups/947689352498639
Sign up for the FREE Masterclass- How to Build a 7-Figure Group Practice→ https://mccancemethod.com/webinar-free-masterclass-from-solo-to-superteam/