The Southern Housing Podcast
Welcome to the Southern Housing Podcast. This podcast aims to discuss a range of topics in the housing sector and will welcome guests from both inside and outside of the organisation to share their expert opinions.
The Southern Housing Podcast
Improving our Customer Contact Centres for residents
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Southern Housing
We speak to Simon Hulbert, Head of Customer Response, to talk about how we're improving our Customer Contact Centres - empowering our new 'front door' teams to answer at least 80% of resident queries on the first point of contact.
To find out more about Southern Housing and the work we do, please head over to our website.