Finding WARMTH in the COLD | Day in the Life of a Healthcare CEO

Finding WARMTH in the COLD | Day in the Life of a Healthcare CEO

In the middle of a rare Texas snowfall, Charles reflects on the saying "cold hands, warm heart"—a reminder that even when circumstances are tough, warmth and compassion matter most. In healthcare and in life, knowledge matters, but what truly makes a difference is the warmth and compassion we show. Patients may forget the details, but they will always remember how you made them feel—because at the heart of care is human connection.

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