It happens to the best of the best: For 99 satisfied patients, there’s inevitably one frustrated customer despite your practice’s best efforts. In this special two-part episode of SurgiSnacks, we are excited to be joined by Evan Steele, Founder and CEO of rater8, to discuss how patients wield the power of the review. We talk about some of the most common causes of patient dissatisfaction, how to continue the never-ending journey of improving the patient experience, and how to harness the power of the voices of happy patients who visit your practice.