13 - Head of the Office of Online Services at IRS, Karen Howard, Talks User Experience, Job Hopping, and Chat-GPT Artwork

Emagine The Future

Emagine the Future is a cybersecurity and technology podcast aimed to offer ambitious technology and national security professionals with actionable insights and unique stories from proven industry leaders.

Each week, we release conversations with experts from the intelligence, defense, civilian, and private sectors where we discuss current events, career and skill development, technology and national security, and the future. Obtain the edge you need to stay current, to accelerate your development, and to elevate your impact.

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Emagine The Future

13 - Head of the Office of Online Services at IRS, Karen Howard, Talks User Experience, Job Hopping, and Chat-GPT

August 28, 2023 • Emagine IT

Welcome to Episode 13 of Emagine The Future! On this episode, we are joined by the Executive Director and Head of the Office of Online Services at The Internal Revenue Service (IRS), Karen Howard.

Karen is a seasoned leader with 30+ years of experience in the private sector, spanning many verticals including retail, manufacturing, and financial services, at the intersection of technology and user experience. With her wealth of experience, we talk about:

In this episode, we discuss many topics with a focus on those listed below:

The Evolution of the User Journey:
- Help us understand your POV on the modern-day digital customer experience. How has the online consumer journey evolved since you entered the workforce more than 30 years ago and how does that influence the way we use and build technology solutions today?
- Feedback from the user is important to build great user experiences. How do you ensure you have a line of communication with the target users to understand what great looks like from their POV?
Job Hopping & Personal Development:
- Is job hopping bad? How can someone know if it's time to leave a job? How can someone explain when they've "job hopped" a lot in an interview?
- As somebody who, early in your career, wasn't "good with computers", you've reinvented yourself to find success. Help us understand your approach to reinvention. If you were talking to a 21-year-old senior in college graduating school going into retail and merchandising because she isn’t great with technology, how does she overcome this challenge?
Vision of the Future:
- When you look ahead, what is your current POV for the role Artificial Intelligence, machine learning, and automation play in the future?

Connect with Us: https://www.linkedin.com/company/emagine-it-inc-/posts/

Connect with Karen: https://www.linkedin.com/in/karen-s-howard-8841a81/

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