The Unworking Podcast

Beyond Devices: Technology, Experience, and the Future of Workplace

The Unworking Podcast Season 2 Episode 2

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0:00 | 28:30

In this conversation, Peter Miscovich (Executive Managing Director, JLL), Philip Ross (CEO, UnWork), and Jeremy Aston (Senior Vice President, Global Services and Solutions, HP) explore how workplace technology is fundamentally evolving, and what that means for real estate and organizational strategy.

Jeremy reveals how HP's new Workforce Experience Platform unifies insights across devices to eliminate the "suffering in silence" where employees struggle without reporting issues. The discussion moves into uncomfortable territory: traditional ROI metrics are dead. In the AI era, measuring value requires rethinking adoption, enablement, and true utilization rather than cost-benefit analysis.

But the conversation goes deeper. How do organizations balance the disruptive pace of technology with the capital-intensive, long-term nature of real estate? What happens when you introduce BYOA (Bring Your Own Agent) governance alongside flexible workplaces? How do you create seamless experiences across office, home, and hybrid modalities?

This episode tackles the core tension facing workplace leaders: building for certainty in an age of disruption.