{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":14.32,"body":"[MUSIC]"},{"startTime":14.32,"endTime":19.12,"body":"Welcome back to another episode of Questions with Crocker with me, Dr. Crocker and my husband, Shane."},{"startTime":19.12,"endTime":20.16,"body":"\u003e\u003e Hey."},{"startTime":20.16,"endTime":22.8,"body":"\u003e\u003e Hey, it is after the holidays."},{"startTime":22.8,"endTime":27.6,"body":"It is officially 2024 and this is our first podcast of the year."},{"startTime":27.6,"endTime":31.52,"body":"We are doing it the night before the podcast is supposed to be out."},{"startTime":31.52,"endTime":32.4,"body":"\u003e\u003e Very efficient."},{"startTime":32.4,"endTime":35.84,"body":"\u003e\u003e We are struggling at the start of the year."},{"startTime":35.84,"endTime":39.12,"body":"If you're watching on YouTube, the five people that do that,"},{"startTime":39.12,"endTime":42.96,"body":"you will see that I am in a scrub, no, not a scrub set."},{"startTime":42.96,"endTime":45.84,"body":"I am in a, what is it called, a leisure suit?"},{"startTime":45.84,"endTime":46.64,"body":"I don't even know."},{"startTime":46.64,"endTime":47.44,"body":"\u003e\u003e It's a hoodie."},{"startTime":47.44,"endTime":49.6,"body":"\u003e\u003e A hoodie, but it's got matching pants."},{"startTime":49.6,"endTime":50.72,"body":"\u003e\u003e There's too much for our kids wear every day."},{"startTime":50.72,"endTime":52.88,"body":"\u003e\u003e I'm in a hoodie."},{"startTime":52.88,"endTime":55.84,"body":"It is from a scrub company I love, Garden Malod."},{"startTime":55.84,"endTime":56.8,"body":"They send it to me."},{"startTime":56.8,"endTime":57.52,"body":"\u003e\u003e Yes, they say that."},{"startTime":57.52,"endTime":58.88,"body":"\u003e\u003e Yes."},{"startTime":58.88,"endTime":59.52,"body":"\u003e\u003e Garden Malod?"},{"startTime":59.52,"endTime":60.08,"body":"\u003e\u003e Yes."},{"startTime":60.08,"endTime":63.68,"body":"I actually checked with my stepdad, his French and he confirmed."},{"startTime":63.68,"endTime":65.12,"body":"\u003e\u003e He had a said, \"Guardé Maldé.\""},{"startTime":65.12,"endTime":67.6,"body":"\u003e\u003e That is definitely not how he say it."},{"startTime":67.6,"endTime":70.56,"body":"It's a good thing they didn't send you the clothing."},{"startTime":70.56,"endTime":76.56,"body":"But I am comfortable because I've been sick and it has not been fun."},{"startTime":76.56,"endTime":81.52,"body":"Pretty much we came back from our vacation over the holiday with sickness that has spread"},{"startTime":81.52,"endTime":83.12,"body":"through the family except for you."},{"startTime":83.12,"endTime":85.6,"body":"\u003e\u003e And now I'm confined to this office of yours,"},{"startTime":85.6,"endTime":87.2,"body":"which is guaranteed to get me sick."},{"startTime":87.2,"endTime":91.76,"body":"\u003e\u003e I am on the mend because I'm not coughing my lungs out anymore."},{"startTime":91.76,"endTime":93.04,"body":"So I think you'll be fine."},{"startTime":93.04,"endTime":96.16,"body":"\u003e\u003e Stay tuned for next episode where Shane is sick."},{"startTime":96.16,"endTime":97.28,"body":"\u003e\u003e And you're whining about it?"},{"startTime":97.28,"endTime":97.76,"body":"\u003e\u003e Yeah."},{"startTime":97.76,"endTime":98.96,"body":"\u003e\u003e Oh, yeah."},{"startTime":98.96,"endTime":101.12,"body":"\u003e\u003e So I'm feeling a little rough,"},{"startTime":101.12,"endTime":104.64,"body":"looking a little rough, but we appreciate you guys being here."},{"startTime":104.64,"endTime":106.72,"body":"So just a reminder on this podcast,"},{"startTime":106.72,"endTime":110.96,"body":"I am an emergency veterinarian and a general practice hospital owner,"},{"startTime":110.96,"endTime":113.2,"body":"along with you, my husband."},{"startTime":113.2,"endTime":117.12,"body":"And you are an entrepreneur and you bring the business sense,"},{"startTime":117.12,"endTime":120.8,"body":"the common sense, the humor to these episodes, I would say."},{"startTime":120.8,"endTime":124.8,"body":"And so we're back at it in 2024."},{"startTime":124.8,"endTime":125.92,"body":"I feel like you're giving me a look."},{"startTime":125.92,"endTime":129.76,"body":"\u003e\u003e I'm gonna say something very, yeah."},{"startTime":129.76,"endTime":130.56,"body":"\u003e\u003e I was waiting."},{"startTime":130.56,"endTime":133.2,"body":"I felt like I was, I was teaming you up for that."},{"startTime":133.2,"endTime":133.44,"body":"\u003e\u003e No, yeah."},{"startTime":133.44,"endTime":134.72,"body":"\u003e\u003e I was teaming you up for something."},{"startTime":134.72,"endTime":137.92,"body":"So we have people submit questions."},{"startTime":137.92,"endTime":139.68,"body":"You can follow us on social media,"},{"startTime":139.68,"endTime":140.72,"body":"@questionswithprogress."},{"startTime":140.72,"endTime":141.76,"body":"\u003e\u003e I saw the numbers you posted."},{"startTime":141.76,"endTime":143.2,"body":"\u003e\u003e There's actually some one impressive."},{"startTime":143.2,"endTime":143.92,"body":"\u003e\u003e I know."},{"startTime":143.92,"endTime":146.88,"body":"We have, I think it said 1600 downloads or so,"},{"startTime":146.88,"endTime":148.32,"body":"an episode which is amazing."},{"startTime":148.32,"endTime":151.12,"body":"And then a lot of different countries listening."},{"startTime":151.12,"endTime":152.88,"body":"So shout out to anyone who is--"},{"startTime":152.88,"endTime":153.76,"body":"\u003e\u003e Of Japanese."},{"startTime":153.76,"endTime":154.08,"body":"\u003e\u003e Not--"},{"startTime":154.08,"endTime":157.36,"body":"don't get us in trouble again."},{"startTime":157.36,"endTime":160.56,"body":"Shout out to anyone who is not in the states and is listening."},{"startTime":160.56,"endTime":161.92,"body":"We appreciate it."},{"startTime":161.92,"endTime":165.68,"body":"I want to do an episode on some point on like international veterinary medicine,"},{"startTime":165.68,"endTime":168.72,"body":"because it's interesting from people I've interacted with online,"},{"startTime":168.72,"endTime":171.84,"body":"like how different it is in other countries."},{"startTime":171.84,"endTime":174.64,"body":"And so I think that would be a very cool episode."},{"startTime":174.64,"endTime":176.8,"body":"People weren't even aware there was vet schools."},{"startTime":176.8,"endTime":178.4,"body":"\u003e\u003e I think we need to take the show on the road."},{"startTime":178.4,"endTime":179.12,"body":"\u003e\u003e Oh, there you go."},{"startTime":179.12,"endTime":181.04,"body":"\u003e\u003e And hit all the continents."},{"startTime":181.04,"endTime":183.76,"body":"\u003e\u003e Actually, if funny, you should say that."},{"startTime":183.76,"endTime":184.56,"body":"\u003e\u003e We'll write that off."},{"startTime":184.56,"endTime":187.84,"body":"\u003e\u003e There's a couple big conferences coming up that I will be at."},{"startTime":187.84,"endTime":190.24,"body":"And I actually plan to podcast it, some of them."},{"startTime":190.24,"endTime":193.44,"body":"And so it's going to be a great opportunity to podcast with people"},{"startTime":193.44,"endTime":196.56,"body":"that are specialists in their field or just fun personalities,"},{"startTime":196.56,"endTime":197.84,"body":"but do it in person."},{"startTime":198.48,"endTime":199.84,"body":"You will be at some of those events."},{"startTime":199.84,"endTime":201.28,"body":"You will not be at some of those events."},{"startTime":201.28,"endTime":204.08,"body":"The travel season is starting again."},{"startTime":204.08,"endTime":208.56,"body":"So keep an eye out and listen to us on social media,"},{"startTime":208.56,"endTime":210.4,"body":"because I'll be posting where I'm going to be"},{"startTime":210.4,"endTime":211.84,"body":"and when I'll be podcasting."},{"startTime":211.84,"endTime":213.68,"body":"And maybe I can interview you,"},{"startTime":213.68,"endTime":216.0,"body":"or you can be a part of things in asking questions."},{"startTime":216.0,"endTime":217.36,"body":"So that should be exciting."},{"startTime":217.36,"endTime":221.84,"body":"But I did want to talk a little bit first just about the holidays."},{"startTime":221.84,"endTime":223.68,"body":"It was exhausting."},{"startTime":223.68,"endTime":226.64,"body":"We travel a lot because our in-laws,"},{"startTime":227.2,"endTime":228.96,"body":"your parents are in Louisiana."},{"startTime":228.96,"endTime":233.76,"body":"So as go there, do, I don't know, three Christmas events or so"},{"startTime":233.76,"endTime":236.8,"body":"and then come back Christmas evening night and do Christmas morning here"},{"startTime":236.8,"endTime":239.6,"body":"and then do all the Christmas events with my family."},{"startTime":239.6,"endTime":240.88,"body":"So it's a lot."},{"startTime":240.88,"endTime":242.56,"body":"But we got some good gifts."},{"startTime":242.56,"endTime":246.72,"body":"So I want to know, what is your favorite present that you got this Christmas?"},{"startTime":246.72,"endTime":248.32,"body":"\u003e\u003e My favorite?"},{"startTime":248.32,"endTime":248.64,"body":"\u003e\u003e Yeah."},{"startTime":248.64,"endTime":250.8,"body":"\u003e\u003e My golf bag."},{"startTime":250.8,"endTime":253.04,"body":"\u003e\u003e Which I got you, yes."},{"startTime":253.04,"endTime":254.08,"body":"\u003e\u003e Good, good, good."},{"startTime":254.08,"endTime":256.0,"body":"\u003e\u003e I mean, it's pretty simple."},{"startTime":256.0,"endTime":259.36,"body":"You golf so much I just get you a new bag and shoes every single year."},{"startTime":259.36,"endTime":263.6,"body":"But at least I was able to get you one that was pretty cool this year"},{"startTime":263.6,"endTime":264.32,"body":"and you liked it."},{"startTime":264.32,"endTime":266.4,"body":"But you also got to get from her daughter."},{"startTime":266.4,"endTime":267.28,"body":"What did she give you?"},{"startTime":267.28,"endTime":269.04,"body":"\u003e\u003e My chair that I'm sitting in."},{"startTime":269.04,"endTime":269.6,"body":"\u003e\u003e Yes."},{"startTime":269.6,"endTime":273.28,"body":"So it was very sweet and she actually came up with that idea on her own"},{"startTime":273.28,"endTime":277.36,"body":"and she said, \"Dad always has to borrow brother's chair for the podcast.\""},{"startTime":277.36,"endTime":278.56,"body":"So I want to get him a chair."},{"startTime":278.56,"endTime":280.48,"body":"\u003e\u003e This is our plug for sponsorships."},{"startTime":280.48,"endTime":282.96,"body":"\u003e\u003e I can't afford chairs."},{"startTime":282.96,"endTime":285.6,"body":"\u003e\u003e We bought a chair from Wayfar."},{"startTime":285.6,"endTime":286.72,"body":"\u003e\u003e I know, if you're listening."},{"startTime":286.72,"endTime":288.56,"body":"\u003e\u003e We buy a fair amount of things from Wayfar."},{"startTime":288.56,"endTime":291.76,"body":"So Wayfar, if you want to hit us up, you can."},{"startTime":291.76,"endTime":294.88,"body":"But it was very sweet and the leather chair actually goes well in my office."},{"startTime":294.88,"endTime":297.04,"body":"So she did a great job and I just thought she was like-"},{"startTime":297.04,"endTime":298.48,"body":"\u003e\u003e You were going to podcast from my office."},{"startTime":298.48,"endTime":300.24,"body":"\u003e\u003e Upstairs?"},{"startTime":300.24,"endTime":301.6,"body":"No."},{"startTime":301.6,"endTime":302.64,"body":"\u003e\u003e Like my chair upstairs?"},{"startTime":302.64,"endTime":303.84,"body":"\u003e\u003e In the attic upstairs?"},{"startTime":303.84,"endTime":304.4,"body":"\u003e\u003e So that's a nice one."},{"startTime":304.4,"endTime":305.44,"body":"\u003e\u003e There's not enough room."},{"startTime":305.44,"endTime":307.36,"body":"Okay, we'll talk about that later."},{"startTime":307.36,"endTime":309.28,"body":"Definitely not podcasting up there."},{"startTime":309.28,"endTime":312.24,"body":"I'm just glad you didn't make it big enough to do a golf simulator up there."},{"startTime":312.24,"endTime":313.12,"body":"\u003e\u003e I did actually."},{"startTime":313.12,"endTime":315.52,"body":"\u003e\u003e Once the kids leave that in their space."},{"startTime":315.52,"endTime":317.2,"body":"You cannot take a full swing in there."},{"startTime":317.2,"endTime":317.84,"body":"\u003e\u003e Oh yeah."},{"startTime":317.84,"endTime":318.8,"body":"\u003e\u003e Not happening."},{"startTime":318.8,"endTime":319.92,"body":"\u003e\u003e How if things might over the top?"},{"startTime":319.92,"endTime":322.96,"body":"\u003e\u003e I'm going to measure it later and just make sure."},{"startTime":322.96,"endTime":325.36,"body":"So we got some good gifts."},{"startTime":325.36,"endTime":328.4,"body":"I really enjoyed Christmas time,"},{"startTime":328.4,"endTime":331.92,"body":"but I do feel like I need a vacation from the vacation with the sickness."},{"startTime":331.92,"endTime":333.04,"body":"But the kids are back in school."},{"startTime":333.04,"endTime":334.32,"body":"We're getting back on schedule."},{"startTime":334.32,"endTime":335.68,"body":"I'm actually starting to travel again,"},{"startTime":335.68,"endTime":338.0,"body":"starting tomorrow morning."},{"startTime":338.0,"endTime":340.16,"body":"So we're ready to be back at it."},{"startTime":340.16,"endTime":342.72,"body":"But make sure you pay attention to our channels."},{"startTime":342.72,"endTime":343.92,"body":"So you know where I'll be when,"},{"startTime":343.92,"endTime":346.32,"body":"because I loved interacting with people in person,"},{"startTime":346.32,"endTime":348.48,"body":"meet them and when you come to conferences,"},{"startTime":348.48,"endTime":351.68,"body":"you also can meet people because I know that's your most favorite thing ever."},{"startTime":351.68,"endTime":352.88,"body":"\u003e\u003e I did. I've got a day job."},{"startTime":352.88,"endTime":354.72,"body":"I've got to do."},{"startTime":354.72,"endTime":358.32,"body":"\u003e\u003e Which your day job has been a little tough to do,"},{"startTime":358.32,"endTime":362.16,"body":"because we are in full swing renovations"},{"startTime":362.16,"endTime":365.44,"body":"at the framing stage of our vet hospital."},{"startTime":365.44,"endTime":368.16,"body":"So tell everyone what's been going on with that."},{"startTime":368.16,"endTime":369.68,"body":"\u003e\u003e I'm now a general contractor."},{"startTime":369.68,"endTime":371.44,"body":"Anybody is looking to renovate at the hospital."},{"startTime":371.44,"endTime":372.56,"body":"\u003e\u003e Did you?"},{"startTime":372.56,"endTime":373.2,"body":"Okay."},{"startTime":373.2,"endTime":374.24,"body":"\u003e\u003e But legit,"},{"startTime":374.24,"endTime":376.4,"body":"did you guys know you can just pay a fee"},{"startTime":376.4,"endTime":378.96,"body":"and say your general contractor in any city?"},{"startTime":378.96,"endTime":379.52,"body":"I mean-"},{"startTime":379.52,"endTime":380.72,"body":"\u003e\u003e I'm in any city."},{"startTime":380.72,"endTime":381.44,"body":"\u003e\u003e Oh, okay."},{"startTime":381.44,"endTime":384.64,"body":"\u003e\u003e I mean Texas, you don't have to necessarily have a contract for license."},{"startTime":384.64,"endTime":385.76,"body":"Louisiana, you do."},{"startTime":385.76,"endTime":386.56,"body":"\u003e\u003e Okay, got it."},{"startTime":386.56,"endTime":387.36,"body":"\u003e\u003e Texas, you do not."},{"startTime":387.36,"endTime":387.84,"body":"\u003e\u003e Got it."},{"startTime":387.84,"endTime":389.12,"body":"Which seems backwards."},{"startTime":389.12,"endTime":390.88,"body":"I feel like Louisiana, you could like,"},{"startTime":390.88,"endTime":391.6,"body":"pay your way."},{"startTime":391.6,"endTime":393.12,"body":"\u003e\u003e You like to pay your way."},{"startTime":393.12,"endTime":394.56,"body":"\u003e\u003e A little easier than Texas."},{"startTime":394.56,"endTime":399.68,"body":"So yes, we have people who are skilled,"},{"startTime":399.68,"endTime":400.72,"body":"who are doing the work,"},{"startTime":400.72,"endTime":403.28,"body":"but you are assembling the different crews"},{"startTime":403.28,"endTime":404.48,"body":"and managing the job."},{"startTime":404.48,"endTime":407.04,"body":"And you have oversight by other people"},{"startTime":407.04,"endTime":408.64,"body":"that have helped us with projects in the past."},{"startTime":408.64,"endTime":410.8,"body":"But you're taking this task on."},{"startTime":410.8,"endTime":413.6,"body":"And I am trusting you with it."},{"startTime":413.6,"endTime":414.88,"body":"\u003e\u003e It's a lot of things."},{"startTime":414.88,"endTime":417.2,"body":"\u003e\u003e But it's a little nerve-wracking."},{"startTime":417.2,"endTime":419.68,"body":"It's like our third child."},{"startTime":419.68,"endTime":422.32,"body":"And so it's just a lot."},{"startTime":422.32,"endTime":426.24,"body":"And we've only had a few minor disagreements"},{"startTime":426.24,"endTime":427.92,"body":"in the last couple of weeks, I would say."},{"startTime":427.92,"endTime":429.36,"body":"\u003e\u003e I would agree."},{"startTime":429.36,"endTime":432.08,"body":"\u003e\u003e And for the most part, we've worked through it, I would say."},{"startTime":432.08,"endTime":432.64,"body":"\u003e\u003e I would agree."},{"startTime":432.64,"endTime":435.2,"body":"\u003e\u003e So we're still going strong."},{"startTime":435.2,"endTime":437.28,"body":"A, we'll see how it all turns out."},{"startTime":437.28,"endTime":439.12,"body":"We'll see who is right and who is wrong."},{"startTime":439.12,"endTime":440.0,"body":"\u003e\u003e We have walls up."},{"startTime":440.0,"endTime":440.88,"body":"\u003e\u003e At the end."},{"startTime":440.88,"endTime":441.68,"body":"We do have walls."},{"startTime":441.68,"endTime":442.88,"body":"We have doors."},{"startTime":442.88,"endTime":444.08,"body":"We have windows."},{"startTime":444.08,"endTime":445.6,"body":"We have a lot of stuff."},{"startTime":445.6,"endTime":447.84,"body":"I mean, I get to do all the fun stuff now,"},{"startTime":447.84,"endTime":450.72,"body":"picking out flooring, paint, colors."},{"startTime":450.72,"endTime":453.12,"body":"And so that's the part I really enjoyed."},{"startTime":453.12,"endTime":454.8,"body":"But I think it's gonna be great."},{"startTime":454.8,"endTime":455.76,"body":"\u003e\u003e We're not there yet."},{"startTime":455.76,"endTime":456.16,"body":"\u003e\u003e I'm really."},{"startTime":456.16,"endTime":457.92,"body":"\u003e\u003e Past a few inspections before we start."},{"startTime":457.92,"endTime":459.12,"body":"\u003e\u003e Before we start slapping green."},{"startTime":459.12,"endTime":460.48,"body":"\u003e\u003e Paint on the wall."},{"startTime":460.48,"endTime":461.44,"body":"That's all right."},{"startTime":461.44,"endTime":463.28,"body":"Okay, so let's get into it."},{"startTime":463.28,"endTime":465.04,"body":"This podcast is based on your questions"},{"startTime":465.04,"endTime":466.88,"body":"that you have about veterinary medicine,"},{"startTime":466.88,"endTime":468.32,"body":"about things behind the scenes,"},{"startTime":468.32,"endTime":471.52,"body":"about practice ownership or emergency medicine,"},{"startTime":471.52,"endTime":472.72,"body":"whatever you want to know about."},{"startTime":472.72,"endTime":474.56,"body":"And we got a really great question"},{"startTime":474.56,"endTime":477.52,"body":"from @JMSwift92."},{"startTime":477.52,"endTime":478.72,"body":"\u003e\u003e Swifty."},{"startTime":478.72,"endTime":480.08,"body":"\u003e\u003e I don't know, maybe a swifty."},{"startTime":480.08,"endTime":482.24,"body":"So many swiftees in our lives."},{"startTime":482.24,"endTime":485.12,"body":"And so, JMSwift92,"},{"startTime":485.12,"endTime":487.68,"body":"I'm gonna pardon the question a little bit,"},{"startTime":487.68,"endTime":488.88,"body":"because it was a little bit longer."},{"startTime":488.88,"endTime":490.72,"body":"But wanted to know, basically,"},{"startTime":490.72,"endTime":493.76,"body":"is practice ownership financially worth it?"},{"startTime":493.76,"endTime":498.56,"body":"And the comparison that was made is that they know an ER vet,"},{"startTime":498.56,"endTime":500.72,"body":"making $250,000 a year."},{"startTime":500.72,"endTime":504.0,"body":"And they want to know, like, should they just go and"},{"startTime":504.0,"endTime":507.04,"body":"do ER medicine and make $250,000 a year?"},{"startTime":507.04,"endTime":510.08,"body":"Or can a GP practice owner make more than that"},{"startTime":510.08,"endTime":512.48,"body":"and have it justify the headache?"},{"startTime":512.48,"endTime":516.08,"body":"And so I thought it would be a good conversation to have."},{"startTime":516.08,"endTime":519.84,"body":"And I think it's interesting because I am an ER doctor"},{"startTime":519.84,"endTime":523.36,"body":"and I work with many doctors who make $250,000"},{"startTime":523.36,"endTime":526.32,"body":"plus in the emergency room."},{"startTime":526.32,"endTime":530.32,"body":"And I have some thoughts and feelings"},{"startTime":530.32,"endTime":533.36,"body":"on why someone would choose one or the other."},{"startTime":533.36,"endTime":535.92,"body":"So what are your initial thoughts on it?"},{"startTime":535.92,"endTime":537.6,"body":"\u003e\u003e My initial thought would be,"},{"startTime":537.6,"endTime":539.84,"body":"don't make a decision based off the financial impact"},{"startTime":539.84,"endTime":540.48,"body":"of either one of them."},{"startTime":540.48,"endTime":543.12,"body":"You can be financial successful,"},{"startTime":543.12,"endTime":544.64,"body":"going either direction,"},{"startTime":544.64,"endTime":550.0,"body":"but you have to be ready for both."},{"startTime":550.0,"endTime":552.24,"body":"I mean, they're very different in the way you practice,"},{"startTime":552.24,"endTime":556.08,"body":"the way you think, the way you approach every day, right?"},{"startTime":556.08,"endTime":560.16,"body":"So I would take that first."},{"startTime":560.16,"endTime":563.2,"body":"\u003e\u003e Which is actually an interesting point"},{"startTime":563.2,"endTime":566.4,"body":"because I think a lot of people looking for jobs"},{"startTime":566.4,"endTime":571.28,"body":"in this career, lead with money and lead with salary."},{"startTime":571.28,"endTime":573.44,"body":"And I have talked against that"},{"startTime":573.44,"endTime":575.44,"body":"and how there's so many other aspects of a job"},{"startTime":575.44,"endTime":578.64,"body":"that make a job fulfilling and sustainable."},{"startTime":578.64,"endTime":581.12,"body":"And so I love that you started off with that right from the bat"},{"startTime":581.12,"endTime":583.92,"body":"that like it's not just the financial side of things"},{"startTime":583.92,"endTime":585.6,"body":"that would push you in the direction"},{"startTime":585.6,"endTime":588.08,"body":"of owning your practice versus working."},{"startTime":588.08,"endTime":590.32,"body":"\u003e\u003e Yeah, I mean, we've been successful doing both,"},{"startTime":590.32,"endTime":592.24,"body":"but they are very different in the mentalities."},{"startTime":592.24,"endTime":596.64,"body":"So can you make as much as a practice owner as being ERBAT?"},{"startTime":596.64,"endTime":597.76,"body":"I think the answer to that is yes,"},{"startTime":597.76,"endTime":600.48,"body":"but you have to look at it in multiple buckets."},{"startTime":600.48,"endTime":602.24,"body":"It's not just one bucket."},{"startTime":603.2,"endTime":605.12,"body":"It's also dependent on where you're at"},{"startTime":605.12,"endTime":606.8,"body":"and cost of living and everything else."},{"startTime":606.8,"endTime":611.04,"body":"But if you're GP and you're working in the practice"},{"startTime":611.04,"endTime":614.24,"body":"in theory, you pay yourself a percentage"},{"startTime":614.24,"endTime":616.16,"body":"of the revenue that you drive."},{"startTime":616.16,"endTime":618.56,"body":"So if you do 800,000 a year,"},{"startTime":618.56,"endTime":621.12,"body":"you pay yourself 20% of that at your salary."},{"startTime":621.12,"endTime":623.76,"body":"If you have multiple bests that work for you"},{"startTime":623.76,"endTime":626.0,"body":"or have other revenue sources coming into that practice,"},{"startTime":626.0,"endTime":629.28,"body":"you typically drop money to the bottom line,"},{"startTime":629.28,"endTime":630.64,"body":"which is your income."},{"startTime":632.48,"endTime":636.48,"body":"So those two brought together should put you around"},{"startTime":636.48,"endTime":639.44,"body":"the same number if not more depending on how big a practice is."},{"startTime":639.44,"endTime":642.48,"body":"Nessam is a phantom income,"},{"startTime":642.48,"endTime":645.36,"body":"meaning you may get taxed on it,"},{"startTime":645.36,"endTime":647.68,"body":"but you can't spend it because you have to reinvest that back"},{"startTime":647.68,"endTime":649.44,"body":"into the practice if you're working capital."},{"startTime":649.44,"endTime":651.76,"body":"So that's one thing to consider."},{"startTime":651.76,"endTime":654.96,"body":"The other is if you're owner, you're building an asset"},{"startTime":654.96,"endTime":658.48,"body":"that it's someday, hopefully you're able to sell for a profit."},{"startTime":659.36,"endTime":663.52,"body":"And if you take that and back out, you know, that number"},{"startTime":663.52,"endTime":665.2,"body":"over at X number of years,"},{"startTime":665.2,"endTime":667.12,"body":"let's say you own the practice for 10 years,"},{"startTime":667.12,"endTime":669.04,"body":"you sell it for $2 million,"},{"startTime":669.04,"endTime":671.44,"body":"you know, you could back that out of 10 years"},{"startTime":671.44,"endTime":675.12,"body":"and say you made extra X per year in theory."},{"startTime":675.12,"endTime":676.64,"body":"So there's different ways to look at it."},{"startTime":676.64,"endTime":680.4,"body":"So the answer is yes, you can make that much money or more."},{"startTime":680.4,"endTime":682.08,"body":"You could also make less."},{"startTime":682.08,"endTime":686.48,"body":"But if you're taking that risk as being an owner,"},{"startTime":686.48,"endTime":687.76,"body":"it's not guaranteed income,"},{"startTime":688.32,"endTime":689.76,"body":"but the potential is there."},{"startTime":689.76,"endTime":692.4,"body":"So I think there's a couple of important things to pull out of what you said."},{"startTime":692.4,"endTime":693.84,"body":"I thought that was very muddy."},{"startTime":693.84,"endTime":696.4,"body":"No, I think it was clear to me,"},{"startTime":696.4,"endTime":698.16,"body":"but we're going to break it down a little bit more."},{"startTime":698.16,"endTime":702.56,"body":"So first is your personality dictates a lot,"},{"startTime":702.56,"endTime":704.88,"body":"whether you should go into practice ownership or not."},{"startTime":704.88,"endTime":707.28,"body":"I think that if you want to show up to a job,"},{"startTime":707.28,"endTime":709.44,"body":"do your job, make really good money,"},{"startTime":709.44,"endTime":712.24,"body":"but leave and not have to deal with anything else,"},{"startTime":712.24,"endTime":715.12,"body":"then yes, go be an emergency veterinarian"},{"startTime":715.12,"endTime":716.88,"body":"and make $200,000 plus a year,"},{"startTime":717.44,"endTime":720.4,"body":"work less days and enjoy your life, right?"},{"startTime":720.4,"endTime":722.08,"body":"But if you want..."},{"startTime":722.08,"endTime":723.76,"body":"But that's also not easy work."},{"startTime":723.76,"endTime":724.16,"body":"No."},{"startTime":724.16,"endTime":724.88,"body":"Make sure that..."},{"startTime":724.88,"endTime":727.12,"body":"Emergency work is not easy work."},{"startTime":727.12,"endTime":729.44,"body":"It's long hours and it is very difficult."},{"startTime":729.44,"endTime":735.6,"body":"Or if you want to invest and grow financially over time"},{"startTime":735.6,"endTime":737.28,"body":"and you have a vision for practice"},{"startTime":737.28,"endTime":740.4,"body":"and you feel very strongly about the way things are done and run"},{"startTime":740.4,"endTime":742.0,"body":"and you're okay with the fact that like,"},{"startTime":742.0,"endTime":744.48,"body":"you're not going to leave at five"},{"startTime":744.48,"endTime":746.64,"body":"and just be done with everything."},{"startTime":746.64,"endTime":749.44,"body":"Then I think practice ownership is something to consider."},{"startTime":749.44,"endTime":751.2,"body":"I mean, I got to a point in my career where"},{"startTime":751.2,"endTime":755.2,"body":"I didn't have enough say in what was happening in the hospital"},{"startTime":755.2,"endTime":756.48,"body":"that I could go to the hospital"},{"startTime":756.48,"endTime":758.32,"body":"and really enjoy what I was doing."},{"startTime":758.32,"endTime":759.2,"body":"I love the patients."},{"startTime":759.2,"endTime":760.24,"body":"I love the clients."},{"startTime":760.24,"endTime":763.2,"body":"But like, the fact that HR decisions were being made"},{"startTime":763.2,"endTime":764.32,"body":"that were out of my control"},{"startTime":764.32,"endTime":766.24,"body":"and other things were being done"},{"startTime":766.24,"endTime":768.08,"body":"that in the end were hurting the practice"},{"startTime":768.08,"endTime":770.96,"body":"and I didn't feel like we're putting it in the right direction."},{"startTime":770.96,"endTime":774.96,"body":"I couldn't see myself being at that practice for, you know, 20 plus years"},{"startTime":774.96,"endTime":777.52,"body":"and not having some form of control."},{"startTime":777.52,"endTime":781.2,"body":"Now, emergency, yes, I show up, I work my butt off."},{"startTime":781.2,"endTime":784.8,"body":"I have ownership over my shift and I lead, you know, that team"},{"startTime":784.8,"endTime":787.44,"body":"and I'm a part of a great experience."},{"startTime":787.44,"endTime":789.36,"body":"But when I leave, I'm okay leaving"},{"startTime":789.36,"endTime":791.44,"body":"and not having to worry about anything else"},{"startTime":791.44,"endTime":792.8,"body":"having to do with that business."},{"startTime":792.8,"endTime":794.8,"body":"And so it does work for me."},{"startTime":794.8,"endTime":798.48,"body":"But I do think that you have to have a certain personality"},{"startTime":798.48,"endTime":799.36,"body":"to go and practice ownership."},{"startTime":799.36,"endTime":801.68,"body":"But it's definitely not just about the finances."},{"startTime":801.68,"endTime":803.2,"body":"Now, the other thing is,"},{"startTime":803.2,"endTime":805.28,"body":"are you going to have a single doctor practice"},{"startTime":805.28,"endTime":807.36,"body":"or are you going to have a multiple doctor practice?"},{"startTime":807.36,"endTime":809.76,"body":"That is a huge, huge determinant"},{"startTime":809.76,"endTime":811.68,"body":"of how much money you will make in the long run"},{"startTime":811.68,"endTime":814.4,"body":"and whether you can sell your practice in the long run."},{"startTime":814.4,"endTime":816.08,"body":"I agree."},{"startTime":816.08,"endTime":818.72,"body":"Because right now, we actually have a ton of people"},{"startTime":818.72,"endTime":820.24,"body":"on Facebook groups that are like,"},{"startTime":820.24,"endTime":823.12,"body":"DBM owners that are single practitioners"},{"startTime":823.12,"endTime":825.84,"body":"that have taken their practices, built them up."},{"startTime":825.84,"endTime":829.36,"body":"They were originally asking for like 1.4 million for them."},{"startTime":829.36,"endTime":831.6,"body":"They are down to asking like 600,000"},{"startTime":831.6,"endTime":833.68,"body":"pretty much for the real estate of their practice."},{"startTime":833.68,"endTime":835.04,"body":"Hit us up at, where we at?"},{"startTime":835.04,"endTime":837.68,"body":"At, sorry, handbook."},{"startTime":837.68,"endTime":838.72,"body":"I'm questions this got occur."},{"startTime":838.72,"endTime":842.24,"body":"Yes. We have some interest in buying practices."},{"startTime":842.24,"endTime":843.12,"body":"No, it made me laugh."},{"startTime":843.12,"endTime":845.2,"body":"No, they're like in Maine and California"},{"startTime":845.2,"endTime":846.4,"body":"and they're a little too far away."},{"startTime":846.4,"endTime":847.36,"body":"I'm in."},{"startTime":847.36,"endTime":849.92,"body":"But people, like corporations,"},{"startTime":849.92,"endTime":852.08,"body":"aren't buying these single doctor practices."},{"startTime":852.08,"endTime":854.16,"body":"And other people don't want to buy them"},{"startTime":854.16,"endTime":855.84,"body":"because the clients have maybe been trained"},{"startTime":855.84,"endTime":857.04,"body":"in a certain way or the hours"},{"startTime":857.04,"endTime":859.12,"body":"or what they want or the location is in."},{"startTime":859.12,"endTime":861.84,"body":"And so these single doctor practices can't resale?"},{"startTime":861.84,"endTime":864.24,"body":"Yeah, I think I mean, even going a step further than that,"},{"startTime":864.24,"endTime":867.44,"body":"I think we saw a lot of private equity groups"},{"startTime":867.44,"endTime":870.88,"body":"getting into the market over the last X number of years."},{"startTime":870.88,"endTime":874.56,"body":"They drove a lot of valuations up for multi-doctor practices."},{"startTime":874.56,"endTime":877.68,"body":"I think maybe some people are still looking at those numbers"},{"startTime":877.68,"endTime":879.84,"body":"thinking they're going to get some kind of crazy multiple."},{"startTime":879.84,"endTime":881.12,"body":"Those multiples don't exist."},{"startTime":881.12,"endTime":883.52,"body":"They were kind of inflated to begin with."},{"startTime":883.52,"endTime":885.04,"body":"So keep that in mind too"},{"startTime":885.04,"endTime":886.72,"body":"and you're doing your calculations"},{"startTime":886.72,"endTime":888.48,"body":"that if you think you're going to get,"},{"startTime":888.48,"endTime":891.28,"body":"you know, 13 times EBITDA when you go to sale,"},{"startTime":891.28,"endTime":892.88,"body":"that's probably not the case."},{"startTime":892.88,"endTime":894.96,"body":"You need to look at more realistic numbers."},{"startTime":894.96,"endTime":898.72,"body":"Yeah, so I personally would not go into practice"},{"startTime":898.72,"endTime":900.72,"body":"wanting to be a single practitioner,"},{"startTime":900.72,"endTime":903.2,"body":"build the practice room me only"},{"startTime":903.2,"endTime":904.96,"body":"and have that be how it is."},{"startTime":904.96,"endTime":907.28,"body":"But we have some people that have a,"},{"startTime":907.28,"endTime":908.96,"body":"they've built that practice"},{"startTime":908.96,"endTime":910.4,"body":"and they have wanted to employees"},{"startTime":910.4,"endTime":912.16,"body":"and they control the lifestyle they want"},{"startTime":912.16,"endTime":915.2,"body":"and they make enough money to be financially independent."},{"startTime":915.2,"endTime":916.96,"body":"So if that's just somebody wants,"},{"startTime":916.96,"endTime":918.64,"body":"then it'll be it."},{"startTime":918.64,"endTime":922.32,"body":"But I think financially in the long run,"},{"startTime":922.32,"endTime":925.84,"body":"you make more money if you're a multi-doctor practice."},{"startTime":925.84,"endTime":926.56,"body":"Oh, completely."},{"startTime":926.56,"endTime":929.76,"body":"Because you're going to be making money off of the revenue"},{"startTime":929.76,"endTime":931.92,"body":"that drops down from those additional doctors."},{"startTime":931.92,"endTime":932.64,"body":"I agree."},{"startTime":932.64,"endTime":934.8,"body":"And you can choose to work in the practice"},{"startTime":934.8,"endTime":936.56,"body":"and be paid as a doctor or not."},{"startTime":936.56,"endTime":937.84,"body":"However, you want to do it."},{"startTime":937.84,"endTime":940.0,"body":"But I think being a practice owner,"},{"startTime":940.0,"endTime":942.56,"body":"if you're looking at the financial component of it,"},{"startTime":942.56,"endTime":944.8,"body":"growing it to at least a two,"},{"startTime":944.8,"endTime":946.96,"body":"three doctor practice is going to be better"},{"startTime":946.96,"endTime":948.96,"body":"than being a single doctor practice."},{"startTime":948.96,"endTime":949.6,"body":"Bonnitiously."},{"startTime":949.6,"endTime":952.72,"body":"It's going to be more of a lifestyle, maybe not."},{"startTime":952.72,"endTime":954.56,"body":"No, it's definitely going to be more of a headache."},{"startTime":954.56,"endTime":956.48,"body":"I mean, we've seen that already."},{"startTime":956.48,"endTime":959.2,"body":"The bigger you get, the harder communication is,"},{"startTime":959.2,"endTime":961.04,"body":"the harder workflow is."},{"startTime":961.04,"endTime":963.44,"body":"Dr. Staten, who I talk about all the time,"},{"startTime":963.44,"endTime":965.84,"body":"has a huge practice talks about that."},{"startTime":965.84,"endTime":968.32,"body":"I mean, the levels of leadership and communication"},{"startTime":968.32,"endTime":969.68,"body":"you have to have the bigger you get."},{"startTime":969.68,"endTime":972.08,"body":"And I think there's actually a set number"},{"startTime":972.08,"endTime":973.44,"body":"that I heard one time in a talk"},{"startTime":973.44,"endTime":976.0,"body":"that it's like once you get over 20 employees,"},{"startTime":976.0,"endTime":978.24,"body":"the amount of miscommunication that occurs"},{"startTime":978.24,"endTime":981.36,"body":"and the inefficiencies that can occur just skyrocket."},{"startTime":981.36,"endTime":983.36,"body":"And so you really have to have procedures in place"},{"startTime":983.36,"endTime":984.96,"body":"to manage that."},{"startTime":984.96,"endTime":988.88,"body":"But the short answer of, can you do it"},{"startTime":988.88,"endTime":991.44,"body":"and is it financially worth it is yes?"},{"startTime":991.44,"endTime":995.04,"body":"The long answer is there's a lot more that goes into it"},{"startTime":995.04,"endTime":998.08,"body":"than just practice ownership versus,"},{"startTime":998.08,"endTime":1002.4,"body":"financially lucrative yard job, essentially."},{"startTime":1002.4,"endTime":1008.16,"body":"Did you think that it matters like how much school debt you have?"},{"startTime":1008.16,"endTime":1011.6,"body":"Do you think it matters whether you own your own house"},{"startTime":1011.6,"endTime":1012.48,"body":"or idea or not?"},{"startTime":1012.48,"endTime":1016.08,"body":"Do you think your personal finances also play into that?"},{"startTime":1016.08,"endTime":1020.0,"body":"Or because my understanding is you can still get financing"},{"startTime":1020.0,"endTime":1022.24,"body":"and get things because like vet hospitals"},{"startTime":1022.24,"endTime":1026.0,"body":"are looked at as good investments by financial backers."},{"startTime":1026.0,"endTime":1029.84,"body":"But do you think that one maybe keeps somebody"},{"startTime":1029.84,"endTime":1031.44,"body":"from becoming a practice owner?"},{"startTime":1031.44,"endTime":1034.8,"body":"Not, I don't think necessarily from a financial standpoint though."},{"startTime":1034.8,"endTime":1041.28,"body":"Now maybe a self-awareness of your own financial situation"},{"startTime":1041.28,"endTime":1044.64,"body":"may hinder some people from wanting to take on more debt."},{"startTime":1044.64,"endTime":1047.28,"body":"So somebody may say, look, I'll just go work here,"},{"startTime":1047.28,"endTime":1050.48,"body":"pay my debt down, give myself in a better financial position"},{"startTime":1050.48,"endTime":1052.24,"body":"and then go buy a practice."},{"startTime":1052.24,"endTime":1056.08,"body":"But I mean, it shouldn't stop you from being able to buy a practice."},{"startTime":1056.08,"endTime":1059.68,"body":"Yeah, I mean, there is a doctor that I worked at"},{"startTime":1059.68,"endTime":1061.92,"body":"with Andalus and I mean, she got out of school"},{"startTime":1061.92,"endTime":1065.36,"body":"and she busted her butt and she worked way too many shifts"},{"startTime":1065.36,"endTime":1067.68,"body":"and she will even say she like essentially burnt herself out."},{"startTime":1067.68,"endTime":1071.2,"body":"But she made so much money that she paid her debt off in like three years,"},{"startTime":1071.2,"endTime":1074.72,"body":"something that it takes people like a lifetime to do."},{"startTime":1074.72,"endTime":1076.32,"body":"And so you certainly could do that."},{"startTime":1076.32,"endTime":1079.28,"body":"And I feel like I've had times in my life where I've done that"},{"startTime":1079.28,"endTime":1081.12,"body":"and I've hustled more and like made more money"},{"startTime":1081.12,"endTime":1083.12,"body":"and then I've had times where I slowed down."},{"startTime":1083.12,"endTime":1085.44,"body":"And so your life stage and different things"},{"startTime":1085.44,"endTime":1089.12,"body":"you're doing definitely dictate that a little bit."},{"startTime":1089.12,"endTime":1094.0,"body":"But ultimately, still think it is a good investment in the long run"},{"startTime":1094.0,"endTime":1097.12,"body":"to put your time, money and effort into something"},{"startTime":1097.12,"endTime":1100.4,"body":"that you're going to grow and is going to be your own"},{"startTime":1100.4,"endTime":1103.36,"body":"and you can then like sell down the line."},{"startTime":1103.36,"endTime":1109.28,"body":"I also think it's interesting because there's this big"},{"startTime":1109.28,"endTime":1112.32,"body":"conversation being had on social media pretty much all the time."},{"startTime":1112.32,"endTime":1117.44,"body":"But I made a comment in one of our other podcasts about"},{"startTime":1117.44,"endTime":1121.28,"body":"veterinary medicine maybe becoming more transactional and less relational."},{"startTime":1121.28,"endTime":1126.64,"body":"And the comments, you know, from pet owners were, you know, your way to expensive."},{"startTime":1126.64,"endTime":1127.92,"body":"You're just in it for the money."},{"startTime":1127.92,"endTime":1133.84,"body":"And so I think it's interesting when we get commerce like questions of people saying,"},{"startTime":1133.84,"endTime":1137.44,"body":"is it worth it being a practice owner like, well, I make good money?"},{"startTime":1137.44,"endTime":1142.4,"body":"And then there's almost a sense of shame in our industry"},{"startTime":1142.4,"endTime":1145.28,"body":"if we do make a good living."},{"startTime":1145.28,"endTime":1148.48,"body":"And I just don't see that in other industries."},{"startTime":1148.48,"endTime":1152.88,"body":"So do you get that sense in what is your thoughts and feelings?"},{"startTime":1152.88,"endTime":1154.48,"body":"I've got very strong opinions on this."},{"startTime":1154.48,"endTime":1159.84,"body":"I think anybody that goes to school for the only"},{"startTime":1159.84,"endTime":1163.84,"body":"the time the veterinarians go to school for and then knowledge that they obtain"},{"startTime":1163.84,"endTime":1169.44,"body":"and the passion they have for what they do should be very well compensated for that."},{"startTime":1169.44,"endTime":1174.32,"body":"There's no different than a veterinarian as a dentist or a human doctor."},{"startTime":1174.64,"endTime":1181.68,"body":"And they are very well compensated for what they do to be quite honest."},{"startTime":1181.68,"endTime":1185.28,"body":"I mean, there are tradesmen in these days that probably make more than veterinarians,"},{"startTime":1185.28,"endTime":1188.88,"body":"plumbers, electricians, you know, some of those guys today are making"},{"startTime":1188.88,"endTime":1193.12,"body":"an hourly rate significantly more than veterinarians are making."},{"startTime":1193.12,"endTime":1198.16,"body":"So I could understand where some owners would feel like"},{"startTime":1198.16,"endTime":1203.28,"body":"it's expensive to take their animal to the"},{"startTime":1203.6,"endTime":1207.36,"body":"doctor, but there's a lot of other calls to go into that."},{"startTime":1207.36,"endTime":1212.16,"body":"And I'm necessarily going in the doctor's pockets, paying the technicians, paying the real estate,"},{"startTime":1212.16,"endTime":1215.44,"body":"paying the taxes, paying for the medications, etc."},{"startTime":1215.44,"endTime":1221.04,"body":"All that stuff is so expensive these days that a lot of that's going to supplement other things"},{"startTime":1221.04,"endTime":1223.12,"body":"besides the veterinarian."},{"startTime":1223.12,"endTime":1228.72,"body":"Well, and when you look at people with advanced degrees that got some sort of doctorate or"},{"startTime":1228.72,"endTime":1235.6,"body":"advanced degree, other human doctors, lawyers, and us, we are dramatically paid less than them"},{"startTime":1235.6,"endTime":1241.12,"body":"because there is this perception that if we make a good living, if we, you know, have a nice house,"},{"startTime":1241.12,"endTime":1244.72,"body":"if we drive a nice car, and I've even gotten these comments on social media when people have"},{"startTime":1244.72,"endTime":1249.04,"body":"seen, you know, our house in the back under something and they're like, oh, you know, like,"},{"startTime":1249.04,"endTime":1253.6,"body":"how many pets did you overcharge to have to like afford that?"},{"startTime":1253.6,"endTime":1257.84,"body":"It's frustrating that a lot of dual income going into that"},{"startTime":1257.84,"endTime":1259.52,"body":"and other investments and other parts."},{"startTime":1259.52,"endTime":1261.52,"body":"But we shouldn't have to."},{"startTime":1261.52,"endTime":1266.48,"body":"We shouldn't have to make an excuse for working hard and making a good living."},{"startTime":1266.48,"endTime":1267.92,"body":"Like, I went to school."},{"startTime":1267.92,"endTime":1268.96,"body":"I did the work."},{"startTime":1268.96,"endTime":1273.92,"body":"I, you know, do the work every day and I show up and I'm good at my job."},{"startTime":1273.92,"endTime":1279.2,"body":"And I shouldn't have to be ashamed that I make good money doing something I love to do."},{"startTime":1279.2,"endTime":1286.4,"body":"And so I wish we could remove the, you know, I guess, correlation that pet owners make with us"},{"startTime":1286.4,"endTime":1292.0,"body":"making a good living by working hard and being a good, you know, business owner with your"},{"startTime":1292.0,"endTime":1293.6,"body":"taking advantage of me and my pet."},{"startTime":1293.6,"endTime":1297.28,"body":"I think those two things need to be uncoupled because they're not related at all."},{"startTime":1297.28,"endTime":1300.56,"body":"The reality is everything is more expensive in the world right now."},{"startTime":1300.56,"endTime":1305.2,"body":"The reality is we have people in our profession that are so extremely underpaid and we have"},{"startTime":1305.2,"endTime":1310.56,"body":"to charge more to try to make up for how low our margins have been for so long and how much"},{"startTime":1310.56,"endTime":1311.92,"body":"we have undercharge pets for so long."},{"startTime":1311.92,"endTime":1314.72,"body":"Yeah, I mean, I think I mentioned this couple podcasts ago."},{"startTime":1314.72,"endTime":1320.4,"body":"When I look at other businesses we own in the margins associated with those businesses,"},{"startTime":1320.4,"endTime":1324.4,"body":"they are significantly stronger than that of the bet industry."},{"startTime":1324.4,"endTime":1328.88,"body":"Now again, our prices are probably low in comparison to what we pay."},{"startTime":1328.88,"endTime":1333.84,"body":"So it drops our margins down, but still overall, I don't think the margins are as good as"},{"startTime":1333.84,"endTime":1336.48,"body":"I've seen in several other businesses."},{"startTime":1336.48,"endTime":1337.04,"body":"They are."},{"startTime":1337.04,"endTime":1343.2,"body":"And, you know, we intentionally have tried to be in that mid-range of veterinary hospitals."},{"startTime":1343.2,"endTime":1347.6,"body":"We could certainly jack our prices up compared to some of the other local hospitals, but we're"},{"startTime":1347.6,"endTime":1351.12,"body":"trying to be intentional about what we're doing and helping us."},{"startTime":1351.12,"endTime":1352.24,"body":"I need more money."},{"startTime":1352.24,"endTime":1360.08,"body":"I want to make more money by bringing more clients through the door that really buy into our culture"},{"startTime":1360.08,"endTime":1365.36,"body":"as a practice by bringing people in that want us to do like high-level surgeries and do"},{"startTime":1365.36,"endTime":1368.8,"body":"procedures like ultrasounds and things that they maybe can't get elsewhere."},{"startTime":1368.8,"endTime":1372.0,"body":"I want to let them come because they are having an experience."},{"startTime":1372.0,"endTime":1374.96,"body":"They feel like it's worth the value, but it is interesting."},{"startTime":1374.96,"endTime":1380.16,"body":"I did read a comment the other day on one of my posts and I think a veterinary technician made it."},{"startTime":1380.16,"endTime":1385.44,"body":"And this owner was complaining because they went and their dog's annual was like $250."},{"startTime":1385.44,"endTime":1389.04,"body":"And they listed like all the things they got for that, but they're basically said,"},{"startTime":1389.04,"endTime":1390.96,"body":"you shouldn't even upcharge for medication."},{"startTime":1390.96,"endTime":1393.76,"body":"That's just wrong to even make money off medication."},{"startTime":1393.76,"endTime":1401.36,"body":"And this person was like $250 is like what most like people spend on like"},{"startTime":1401.36,"endTime":1405.04,"body":"ridiculous things throughout the year."},{"startTime":1405.04,"endTime":1408.72,"body":"And you're like that's such a small amount of money when you look at it by month and"},{"startTime":1408.72,"endTime":1410.64,"body":"you're getting all this value."},{"startTime":1410.64,"endTime":1413.92,"body":"And then you also think we should just give away medications."},{"startTime":1413.92,"endTime":1418.4,"body":"In what world do people get medications just giving away to them?"},{"startTime":1418.4,"endTime":1420.16,"body":"That doesn't happen."},{"startTime":1420.16,"endTime":1421.92,"body":"Someone pays for it at some point in time."},{"startTime":1421.92,"endTime":1425.28,"body":"Yeah, I think it would be interesting to put those people to say,"},{"startTime":1425.28,"endTime":1429.52,"body":"what is the equivalent medication in human medicine, Paulston?"},{"startTime":1429.52,"endTime":1436.0,"body":"And you know versus that vet med because there's probably some overlap in meds"},{"startTime":1436.0,"endTime":1440.24,"body":"where you see significantly higher charges in human medicine."},{"startTime":1440.24,"endTime":1441.04,"body":"You do a vet med."},{"startTime":1441.04,"endTime":1444.4,"body":"Well, yeah, I mean, even when I've gone to get medications for our kids and if we didn't have"},{"startTime":1444.4,"endTime":1447.92,"body":"like our insurance on file, right, or it wasn't the generic one, they're like,"},{"startTime":1447.92,"endTime":1451.6,"body":"oh, well, it's, you know, $300 for a week of whatever."},{"startTime":1451.6,"endTime":1454.4,"body":"And I'm like, wait a second, you know, and then they run your insurance."},{"startTime":1454.4,"endTime":1455.6,"body":"So they're like, oh, it's $10."},{"startTime":1455.6,"endTime":1458.16,"body":"Like, how is that possible?"},{"startTime":1458.16,"endTime":1464.0,"body":"So there's a huge disconnect and the problem is you can be on social media and be trying to"},{"startTime":1464.0,"endTime":1469.2,"body":"educate people and talk to people, but you're going to have people that had bad experiences"},{"startTime":1469.2,"endTime":1473.84,"body":"in a difficult time with their pet and they are forever going to take that experience with"},{"startTime":1473.84,"endTime":1478.48,"body":"that one veterinary hospital and just fan the flames."},{"startTime":1478.48,"endTime":1481.2,"body":"That and there's people that are unhappy people in general."},{"startTime":1481.2,"endTime":1481.84,"body":"That's true."},{"startTime":1481.84,"endTime":1485.44,"body":"I mean, they're probably complaining about their lunch they had to date."},{"startTime":1485.44,"endTime":1486.08,"body":"It'll also."},{"startTime":1486.08,"endTime":1488.72,"body":"That's true. This is a note to young veterinarians."},{"startTime":1488.72,"endTime":1493.84,"body":"There's going to be unhappy people and you can do the best job ever you can communicate."},{"startTime":1493.84,"endTime":1497.52,"body":"Really well, you can diagnose the pet correctly, make the best recommendations"},{"startTime":1497.52,"endTime":1499.6,"body":"and they will still be unhappy."},{"startTime":1499.6,"endTime":1503.52,"body":"And those are the people that you just have to like say, okay, I did my job."},{"startTime":1503.52,"endTime":1505.04,"body":"I did the best I could."},{"startTime":1505.04,"endTime":1506.72,"body":"Yeah, and just keep going."},{"startTime":1506.72,"endTime":1509.52,"body":"And that is a part of being a veterinary medicine."},{"startTime":1509.52,"endTime":1514.24,"body":"I would say for the most part is rewarding and I do feel valued by clients."},{"startTime":1514.24,"endTime":1520.08,"body":"We got so many wonderful notes and treats from people over the holidays and people just"},{"startTime":1520.08,"endTime":1523.52,"body":"thanking us and shout outs on social media."},{"startTime":1523.52,"endTime":1530.24,"body":"And so it is better than not trying to help people and not trying to do it."},{"startTime":1530.24,"endTime":1536.16,"body":"But definitely the negativity and the feeling of a lose-lose when it comes to"},{"startTime":1536.16,"endTime":1543.2,"body":"making money and taking care of your team, but helping pets, it is a very, very thin line to walk."},{"startTime":1543.2,"endTime":1543.92,"body":"I feel like."},{"startTime":1543.92,"endTime":1545.6,"body":"I feel like we did a 360."},{"startTime":1545.6,"endTime":1546.8,"body":"What do you mean?"},{"startTime":1546.8,"endTime":1547.6,"body":"What do we start with?"},{"startTime":1547.6,"endTime":1549.84,"body":"It's conversation."},{"startTime":1549.84,"endTime":1557.12,"body":"We started with wanting to know if it is financially worth it to be a practice owner."},{"startTime":1557.12,"endTime":1557.92,"body":"Yes."},{"startTime":1557.92,"endTime":1559.04,"body":"So the answer is yes."},{"startTime":1559.04,"endTime":1559.68,"body":"There you go."},{"startTime":1559.68,"endTime":1562.8,"body":"You can just fast forward to the end of the podcast and we'll say yes."},{"startTime":1562.8,"endTime":1563.28,"body":"No."},{"startTime":1563.28,"endTime":1563.92,"body":"Potentially."},{"startTime":1563.92,"endTime":1566.56,"body":"Part of it is you just have to know what you're getting into."},{"startTime":1566.56,"endTime":1567.12,"body":"Yeah."},{"startTime":1567.12,"endTime":1569.76,"body":"And you have to know that you're going to."},{"startTime":1569.76,"endTime":1574.56,"body":"And follow your passion because if you're good at what you do and you're passionate about it,"},{"startTime":1574.56,"endTime":1575.68,"body":"the money will follow."},{"startTime":1575.68,"endTime":1577.28,"body":"Can I ask you a serious question?"},{"startTime":1577.28,"endTime":1578.08,"body":"What?"},{"startTime":1578.08,"endTime":1580.32,"body":"What would be your passion in this?"},{"startTime":1580.32,"endTime":1581.52,"body":"In this?"},{"startTime":1581.52,"endTime":1588.16,"body":"Like we know it, not the podcast in us owning the vet hospital because you're like very engaged,"},{"startTime":1588.16,"endTime":1589.36,"body":"you're doing the renovation."},{"startTime":1589.36,"endTime":1592.56,"body":"Like what do you love about it?"},{"startTime":1592.56,"endTime":1594.4,"body":"Because I know what I love about it."},{"startTime":1594.4,"endTime":1595.6,"body":"I know what I'm trying to create."},{"startTime":1595.6,"endTime":1597.6,"body":"I know what I'm I care about the industry."},{"startTime":1597.6,"endTime":1599.36,"body":"I care about the pets in our community."},{"startTime":1599.36,"endTime":1600.64,"body":"I love our team."},{"startTime":1600.64,"endTime":1605.2,"body":"I love just being a veterinarian and doing that side of it."},{"startTime":1605.2,"endTime":1607.84,"body":"But like what are the parts of it that you really enjoy?"},{"startTime":1607.84,"endTime":1610.56,"body":"I like the startup phase."},{"startTime":1610.56,"endTime":1612.32,"body":"I like the turnaround phase."},{"startTime":1612.32,"endTime":1614.56,"body":"I like the early growth phase."},{"startTime":1614.56,"endTime":1616.56,"body":"And then I get bored."},{"startTime":1616.56,"endTime":1621.2,"body":"So that means we sell it or a lot of YouTube."},{"startTime":1621.2,"endTime":1621.6,"body":"Okay."},{"startTime":1621.6,"endTime":1622.88,"body":"Y'all heard it heard it here first."},{"startTime":1622.88,"endTime":1625.84,"body":"We're now in the market for our second vet practice."},{"startTime":1625.84,"endTime":1627.76,"body":"We're not selling anytime soon."},{"startTime":1627.76,"endTime":1628.0,"body":"So."},{"startTime":1628.0,"endTime":1628.72,"body":"I made a decision."},{"startTime":1628.72,"endTime":1631.28,"body":"We're looking for a fourth child at this point in time."},{"startTime":1631.28,"endTime":1633.2,"body":"I got to get this renovation done first."},{"startTime":1633.2,"endTime":1633.68,"body":"Yes."},{"startTime":1633.68,"endTime":1636.48,"body":"And if you want to follow along on the renovation,"},{"startTime":1636.48,"endTime":1641.44,"body":"on my personal social media on Instagram, they have channels now."},{"startTime":1641.44,"endTime":1645.12,"body":"And they actually created a veterinary Renault update channel."},{"startTime":1645.12,"endTime":1646.56,"body":"And so people can see the hospital."},{"startTime":1646.56,"endTime":1647.68,"body":"We're asking questions."},{"startTime":1647.68,"endTime":1649.6,"body":"I asked about seating in the lobby the other day."},{"startTime":1649.6,"endTime":1651.44,"body":"Getting good feedback."},{"startTime":1651.44,"endTime":1654.64,"body":"And so it's just a fun way to interact and kind of see the progress."},{"startTime":1654.64,"endTime":1658.64,"body":"You can also follow the hospital itself on TikTok or Instagram."},{"startTime":1658.64,"endTime":1662.16,"body":"or Facebook @AVAHVet."},{"startTime":1662.16,"endTime":1664.56,"body":"So I'm excited to show everybody the journey."},{"startTime":1664.56,"endTime":1667.52,"body":"And I'm excited that we will still be married at the end of this"},{"startTime":1667.52,"endTime":1668.16,"body":"and like each other."},{"startTime":1668.16,"endTime":1669.2,"body":"It needs a lot of lipstick."},{"startTime":1669.2,"endTime":1670.24,"body":"It does."},{"startTime":1670.24,"endTime":1671.36,"body":"It needs some lipstick."},{"startTime":1671.36,"endTime":1674.0,"body":"But we're slowly turning things around."},{"startTime":1674.0,"endTime":1677.44,"body":"So when you see where it started and then where it ends up,"},{"startTime":1677.44,"endTime":1680.56,"body":"it's going to be a pretty shocking difference in change."},{"startTime":1680.56,"endTime":1682.08,"body":"So I can see the vision."},{"startTime":1682.08,"endTime":1683.44,"body":"It's going to be great."},{"startTime":1683.44,"endTime":1684.4,"body":"I think that's it."},{"startTime":1684.4,"endTime":1685.36,"body":"I am talked out."},{"startTime":1685.36,"endTime":1686.96,"body":"I feel like I'm about to lose my voice."},{"startTime":1686.96,"endTime":1688.4,"body":"Anything else you need to say?"},{"startTime":1688.4,"endTime":1689.12,"body":"Nope."},{"startTime":1689.12,"endTime":1689.92,"body":"Feeling good?"},{"startTime":1689.92,"endTime":1690.4,"body":"Yep."},{"startTime":1690.4,"endTime":1691.28,"body":"Ready for bed?"},{"startTime":1691.28,"endTime":1692.08,"body":"Yep."},{"startTime":1692.08,"endTime":1693.2,"body":"We too."},{"startTime":1693.2,"endTime":1693.6,"body":"All right."},{"startTime":1693.6,"endTime":1697.04,"body":"If you guys enjoyed this episode or if you have additional questions for us,"},{"startTime":1697.04,"endTime":1699.44,"body":"please reach out at questions with Crocker."},{"startTime":1699.44,"endTime":1703.2,"body":"You can listen to us on Apple or Spotify or watch us on YouTube."},{"startTime":1703.2,"endTime":1707.36,"body":"And we would love for you to leave a review and give us some quick input."},{"startTime":1707.36,"endTime":1709.92,"body":"Things you like, things you want to learn more about."},{"startTime":1709.92,"endTime":1711.84,"body":"And we hope you have a wonderful day."},{"startTime":1711.84,"endTime":1712.88,"body":"And thanks for listening."},{"startTime":1712.88,"endTime":1713.92,"body":"Bye."},{"startTime":1713.92,"endTime":1716.5,"body":"(upbeat music)"},{"startTime":1716.5,"endTime":1718.14,"body":"(knocking)"}]}