{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":14.0,"body":"[MUSIC]"},{"startTime":14.0,"endTime":16.56,"body":"Welcome back to another episode of Questions with Crocker."},{"startTime":16.56,"endTime":22.2,"body":"With me, Dr. Crocker, an emergency veterinarian and practice owner in Texas,"},{"startTime":22.2,"endTime":23.76,"body":"and my husband, Shane."},{"startTime":23.76,"endTime":24.76,"body":"\u003e\u003e Hey."},{"startTime":24.76,"endTime":25.64,"body":"\u003e\u003e What's happening?"},{"startTime":25.64,"endTime":27.2,"body":"\u003e\u003e I'm showing my microphone straight."},{"startTime":27.2,"endTime":29.88,"body":"\u003e\u003e Why are you messing with it?"},{"startTime":29.88,"endTime":33.0,"body":"\u003e\u003e It looks great from here."},{"startTime":33.0,"endTime":33.88,"body":"I'm sure it's great."},{"startTime":33.88,"endTime":35.24,"body":"I'm sure you sound good."},{"startTime":35.24,"endTime":37.4,"body":"We are podcasting."},{"startTime":37.4,"endTime":39.08,"body":"We're excited to be here."},{"startTime":39.08,"endTime":46.6,"body":"You were not on the last podcast because I was at VMX in Orlando,"},{"startTime":46.6,"endTime":50.2,"body":"and I was podcasting with some people live on site,"},{"startTime":50.2,"endTime":53.4,"body":"which we're going to do again at Western Veterinary Conference coming up."},{"startTime":53.4,"endTime":55.32,"body":"We're going to bring all our podcasting equipment,"},{"startTime":55.32,"endTime":58.68,"body":"and we are going to just talk to people."},{"startTime":58.68,"endTime":62.6,"body":"I'm excited about it because I actually have a couple other couples that are"},{"startTime":62.6,"endTime":66.12,"body":"in Veterinary Medicine that you and I are going to interview together."},{"startTime":66.12,"endTime":67.24,"body":"\u003e\u003e Sounds like a blast."},{"startTime":67.24,"endTime":68.68,"body":"[LAUGHTER]"},{"startTime":68.68,"endTime":72.92,"body":"\u003e\u003e In general, you don't come to very many vet conferences with me,"},{"startTime":72.92,"endTime":74.72,"body":"but you've been to Vegas before."},{"startTime":74.72,"endTime":77.24,"body":"What are your thoughts on vet conferences?"},{"startTime":77.24,"endTime":83.32,"body":"Because you used to go to large conferences when you were in sales and working in health care."},{"startTime":83.32,"endTime":86.36,"body":"\u003e\u003e Yeah, I think they're a little bit smaller than human health care conferences."},{"startTime":86.36,"endTime":87.6,"body":"\u003e\u003e That's wild to me."},{"startTime":87.6,"endTime":90.48,"body":"Because it seems so big when I go to it."},{"startTime":90.48,"endTime":92.08,"body":"How is it smaller?"},{"startTime":92.08,"endTime":93.92,"body":"\u003e\u003e I feel like there's,"},{"startTime":93.92,"endTime":95.76,"body":"I suppose the big health care conferences,"},{"startTime":95.76,"endTime":97.52,"body":"there's some like there's more people,"},{"startTime":97.52,"endTime":100.4,"body":"and more vendors and booths and stuff."},{"startTime":100.4,"endTime":103.92,"body":"\u003e\u003e You said the booths are epic in human health care."},{"startTime":103.92,"endTime":105.44,"body":"\u003e\u003e A lot of them are, yeah,"},{"startTime":105.44,"endTime":108.64,"body":"like budget two store booths and everything else."},{"startTime":108.64,"endTime":109.28,"body":"\u003e\u003e So big."},{"startTime":109.28,"endTime":110.64,"body":"\u003e\u003e It seems like a waste of money to be honest."},{"startTime":110.64,"endTime":112.16,"body":"\u003e\u003e I was about to say that."},{"startTime":112.16,"endTime":115.6,"body":"I'm so glad that our money in health care is going in good resources."},{"startTime":115.6,"endTime":119.76,"body":"But there was a couple cool booths at Western last year."},{"startTime":119.76,"endTime":122.56,"body":"Do you remember what we went and did at one of the booths?"},{"startTime":122.56,"endTime":123.92,"body":"What do we do?"},{"startTime":123.92,"endTime":126.08,"body":"\u003e\u003e The one where we saw what's his name?"},{"startTime":126.08,"endTime":126.8,"body":"\u003e\u003e Grunk."},{"startTime":126.8,"endTime":127.36,"body":"\u003e\u003e Yeah."},{"startTime":127.36,"endTime":128.4,"body":"\u003e\u003e Yeah."},{"startTime":128.4,"endTime":130.72,"body":"So we saw the football player."},{"startTime":130.72,"endTime":133.92,"body":"And then we also, there was bull riding there."},{"startTime":133.92,"endTime":137.68,"body":"And I of course had to ride the bull and how'd I do?"},{"startTime":137.68,"endTime":138.32,"body":"\u003e\u003e Wonderful."},{"startTime":138.32,"endTime":140.32,"body":"\u003e\u003e I would say that they were actually a little easy on me."},{"startTime":140.32,"endTime":141.28,"body":"It was a little weak."},{"startTime":141.28,"endTime":144.8,"body":"I've written better mechanical bulls and-"},{"startTime":144.8,"endTime":146.08,"body":"\u003e\u003e A couple of you still in business?"},{"startTime":146.08,"endTime":147.2,"body":"\u003e\u003e I don't know."},{"startTime":147.2,"endTime":149.36,"body":"We're going to see this year."},{"startTime":149.36,"endTime":152.88,"body":"They actually were not at BMX in Orlando,"},{"startTime":152.88,"endTime":155.6,"body":"which is like the largest vet conference there is."},{"startTime":155.6,"endTime":157.2,"body":"And so I was kind of wondering that."},{"startTime":157.2,"endTime":159.44,"body":"Like, are they going to make a big showing again at Vegas?"},{"startTime":159.44,"endTime":161.68,"body":"Is that just going to be like, they're conference?"},{"startTime":161.68,"endTime":163.44,"body":"Because they did it at pretty big."},{"startTime":163.44,"endTime":163.84,"body":"\u003e\u003e Yeah."},{"startTime":163.84,"endTime":165.28,"body":"\u003e\u003e It was a pretty big deal."},{"startTime":165.28,"endTime":169.76,"body":"And I do enjoy going to conferences because there's always new things coming out"},{"startTime":169.76,"endTime":170.72,"body":"that you hear about."},{"startTime":170.72,"endTime":173.36,"body":"Right now, there's a big stir"},{"startTime":173.36,"endTime":177.84,"body":"because there's a new parvo medication that is a one injection."},{"startTime":177.84,"endTime":181.84,"body":"It's not a cheap injection, but it's still a lot cheaper than hospitalizing parvo dogs"},{"startTime":181.84,"endTime":183.36,"body":"for many days in a row."},{"startTime":183.36,"endTime":186.8,"body":"And we've used it in our ER a couple times,"},{"startTime":186.8,"endTime":188.4,"body":"but it's still really new."},{"startTime":188.4,"endTime":193.2,"body":"And so hearing the data on being able to treat some of these dogs that really could die"},{"startTime":193.2,"endTime":197.52,"body":"from the disease and having them bounce back within 24 hours is pretty incredible."},{"startTime":197.52,"endTime":201.68,"body":"So learning about just all the new inventions, there's a lot of technology."},{"startTime":201.68,"endTime":205.04,"body":"A lot of new things coming out in that realm."},{"startTime":205.04,"endTime":209.84,"body":"And I think that it kind of speaks to what we're talking about today"},{"startTime":209.84,"endTime":212.16,"body":"and the question that we have."},{"startTime":212.16,"endTime":213.92,"body":"Just in case you're new to the podcast."},{"startTime":213.92,"endTime":215.52,"body":"\u003e\u003e It's not a word."},{"startTime":215.52,"endTime":216.88,"body":"\u003e\u003e That's just."},{"startTime":216.88,"endTime":220.24,"body":"In case you're new to the podcast,"},{"startTime":220.24,"endTime":222.64,"body":"listen, I just got off a three overnight in the ER."},{"startTime":222.64,"endTime":226.24,"body":"And I am not as young as I used to be in case you hadn't noticed,"},{"startTime":226.24,"endTime":228.88,"body":"which neither of us are as young as we used to be."},{"startTime":228.88,"endTime":233.84,"body":"There was actually a picture of us the other day when we were dating."},{"startTime":233.84,"endTime":237.6,"body":"And I showed it to Corbin and he's like, who's that pointing at you?"},{"startTime":237.6,"endTime":238.56,"body":"And I was like, that's dad."},{"startTime":238.56,"endTime":242.24,"body":"And he's like, he's like his hair looks a lot different."},{"startTime":242.24,"endTime":243.36,"body":"\u003e\u003e A lot different."},{"startTime":243.36,"endTime":247.44,"body":"\u003e\u003e So anyways, I don't even know what I would say."},{"startTime":247.44,"endTime":249.76,"body":"You got me so off track."},{"startTime":249.76,"endTime":253.12,"body":"But the premise of our podcast is questions with Crocker,"},{"startTime":253.12,"endTime":256.8,"body":"because a lot of people ask us questions about veterinary medicine,"},{"startTime":256.8,"endTime":260.64,"body":"about being a pet owner, what they experience,"},{"startTime":260.64,"endTime":262.0,"body":"what we experience as a veterinary."},{"startTime":262.0,"endTime":265.04,"body":"And so we like to pull back the curtain and talk about some of those things."},{"startTime":265.04,"endTime":268.08,"body":"And this question comes from someone younger in the industry."},{"startTime":268.08,"endTime":271.2,"body":"And I think we can give them some good information."},{"startTime":271.2,"endTime":272.88,"body":"\u003e\u003e We'll give them information."},{"startTime":272.88,"endTime":275.84,"body":"\u003e\u003e That can be the judge of the quality of it."},{"startTime":275.84,"endTime":279.28,"body":"\u003e\u003e So we do always like to preface that anything we say and share"},{"startTime":279.28,"endTime":282.08,"body":"is not professional information."},{"startTime":282.08,"endTime":283.76,"body":"We are sharing our experiences."},{"startTime":283.76,"endTime":286.48,"body":"We're sharing the things we've learned through"},{"startTime":286.48,"endTime":288.0,"body":"all the years of working."},{"startTime":288.0,"endTime":291.6,"body":"But let's give credit where credit is due."},{"startTime":291.6,"endTime":294.96,"body":"How many businesses are you currently running, Shane Crocker?"},{"startTime":294.96,"endTime":296.72,"body":"\u003e\u003e Oh no."},{"startTime":296.72,"endTime":297.76,"body":"\u003e\u003e A few."},{"startTime":297.76,"endTime":298.56,"body":"\u003e\u003e A few."},{"startTime":298.56,"endTime":299.6,"body":"\u003e\u003e I got more employees."},{"startTime":299.6,"endTime":300.72,"body":"\u003e\u003e More than one."},{"startTime":300.72,"endTime":302.08,"body":"\u003e\u003e There's a lot that don't have employees."},{"startTime":302.08,"endTime":303.6,"body":"So it's a little bit different, I guess."},{"startTime":303.6,"endTime":305.6,"body":"\u003e\u003e What, name one that doesn't have an employee?"},{"startTime":305.6,"endTime":307.28,"body":"\u003e\u003e A bunch."},{"startTime":307.28,"endTime":310.24,"body":"Our real estate company that owns the vet hospital."},{"startTime":310.24,"endTime":313.12,"body":"There's a technical pay its own company, but there's no employees."},{"startTime":313.12,"endTime":316.4,"body":"\u003e\u003e I mean, we're the owners, so we're kind of employees, right?"},{"startTime":316.4,"endTime":317.36,"body":"\u003e\u003e Not of that company."},{"startTime":317.36,"endTime":318.88,"body":"\u003e\u003e No."},{"startTime":318.88,"endTime":320.88,"body":"\u003e\u003e Is this the company you own that my name is not mine?"},{"startTime":320.88,"endTime":322.56,"body":"\u003e\u003e Actually, I think I'm the owner of that company."},{"startTime":322.56,"endTime":326.64,"body":"\u003e\u003e So, so now we know the truth that you're hiding assets."},{"startTime":326.64,"endTime":330.48,"body":"\u003e\u003e There's several like that that require tax returns, but no employees."},{"startTime":330.48,"endTime":332.16,"body":"\u003e\u003e Why are you hiding assets from me?"},{"startTime":332.16,"endTime":335.12,"body":"\u003e\u003e I promise you this, not the biggest question."},{"startTime":335.12,"endTime":336.48,"body":"We now need to address."},{"startTime":336.48,"endTime":338.88,"body":"\u003e\u003e You also have a lot of life insurance now."},{"startTime":338.88,"endTime":340.32,"body":"\u003e\u003e Oh, okay, good to know."},{"startTime":340.32,"endTime":341.2,"body":"Good to know."},{"startTime":341.2,"endTime":345.28,"body":"Actually, so that's one thing that people were talking about a lot at this conference."},{"startTime":345.28,"endTime":348.48,"body":"They were talking about disability and life insurance."},{"startTime":348.48,"endTime":352.4,"body":"And I think it's interesting because a lot of people said,"},{"startTime":352.4,"endTime":356.4,"body":"you know, you being able to work is where your value is as a vet,"},{"startTime":356.4,"endTime":359.12,"body":"like being able to use your hands, being able to do surgery,"},{"startTime":359.12,"endTime":361.52,"body":"being able to use your brains."},{"startTime":361.52,"endTime":364.16,"body":"If you have a traumatic injury, that's all gone."},{"startTime":364.16,"endTime":368.0,"body":"So, they were talking about how disability insurance is so, so important in our profession,"},{"startTime":368.0,"endTime":370.16,"body":"because it is such a physical profession."},{"startTime":370.16,"endTime":373.52,"body":"But I wanted to know your thoughts on that, because I feel like you"},{"startTime":374.24,"endTime":376.8,"body":"are more aware of all the insurance,"},{"startTime":376.8,"endTime":378.24,"body":"dos and don'ts in general."},{"startTime":378.24,"endTime":379.68,"body":"\u003e\u003e I would agree."},{"startTime":379.68,"endTime":381.84,"body":"I think especially for veterinarians,"},{"startTime":381.84,"endTime":385.52,"body":"you'd have to use your hands, especially for surgery."},{"startTime":385.52,"endTime":387.12,"body":"Now, the reality is if you can't use surgeries"},{"startTime":387.12,"endTime":390.0,"body":"and the more you can still do other things in the profession,"},{"startTime":390.0,"endTime":393.68,"body":"so I don't think it's, you know, if you can't practice medicine,"},{"startTime":393.68,"endTime":395.84,"body":"doing surgery that you just go sit on the couch."},{"startTime":395.84,"endTime":398.88,"body":"So, yes, disability insurance is probably important,"},{"startTime":398.88,"endTime":402.4,"body":"probably more so for somebody that's specialized,"},{"startTime":402.4,"endTime":404.08,"body":"like a surgeon or something like that,"},{"startTime":404.08,"endTime":406.48,"body":"but I think there's other things you could do if you needed to."},{"startTime":406.48,"endTime":407.36,"body":"\u003e\u003e With your degree."},{"startTime":407.36,"endTime":410.08,"body":"Yeah, and we talk a lot about that, about the variety."},{"startTime":410.08,"endTime":414.4,"body":"That's one of the best things about the veterinary degree is it is so versatile,"},{"startTime":414.4,"endTime":417.2,"body":"and you can kind of pivot and rotate whenever you need to."},{"startTime":417.2,"endTime":420.08,"body":"And I do know people that were practitioners a long time,"},{"startTime":420.08,"endTime":422.8,"body":"and, you know, physically couldn't do it anymore,"},{"startTime":422.8,"endTime":427.28,"body":"and so they moved into a different role in the industry role or a teaching role."},{"startTime":427.28,"endTime":428.8,"body":"And so, I think that does work."},{"startTime":428.8,"endTime":435.44,"body":"Now, I will say, I am aware of a veterinarian that does not have full use of her hands,"},{"startTime":435.44,"endTime":437.44,"body":"and she does surgery still, and she actually speaks,"},{"startTime":437.44,"endTime":441.28,"body":"and is a motivational speaker in her industry, and it's pretty amazing"},{"startTime":441.28,"endTime":445.28,"body":"how she's been able to adapt and like still do those things."},{"startTime":445.28,"endTime":449.12,"body":"And so, I'm not going to say that that, you know,"},{"startTime":449.12,"endTime":450.8,"body":"wouldn't be something like changing for somebody,"},{"startTime":450.8,"endTime":454.32,"body":"but there is a lot of ways that you can, I guess, grow"},{"startTime":454.32,"endTime":456.48,"body":"and still be able to hopefully do something."},{"startTime":456.48,"endTime":459.84,"body":"There's other coverages for disability that could be very important."},{"startTime":459.84,"endTime":463.2,"body":"I would consult with the insurance agent."},{"startTime":463.2,"endTime":464.32,"body":"With an insurance agent?"},{"startTime":464.32,"endTime":466.88,"body":"Yeah, well, it's good to know that you have life insurance on me"},{"startTime":466.88,"endTime":470.64,"body":"with all my travel and all the other things that I have going on."},{"startTime":470.64,"endTime":477.92,"body":"Actually, we had an interesting case in the ER that made me wonder a little bit"},{"startTime":477.92,"endTime":479.6,"body":"how good my insurance was currently."},{"startTime":479.6,"endTime":485.44,"body":"So, we had a dog come in, and the dog was bitten and attacked by a coyote"},{"startTime":485.44,"endTime":488.48,"body":"about five days before it came into the emergency room."},{"startTime":488.48,"endTime":493.36,"body":"And these owners had been treating at home the wounds."},{"startTime":493.36,"endTime":496.4,"body":"There was puncture and bite wounds kind of all over this dog,"},{"startTime":496.4,"endTime":498.16,"body":"and it was about a 40-pound dog."},{"startTime":498.16,"endTime":501.2,"body":"She was pretty cute and adorable,"},{"startTime":501.2,"endTime":505.04,"body":"but she came in and was lateral, which means she couldn't get up."},{"startTime":505.04,"endTime":510.4,"body":"All of her wounds smelled horrific, and were like seeping fluid."},{"startTime":510.4,"endTime":513.84,"body":"But the biggest thing was that she was very neurologic."},{"startTime":513.84,"endTime":517.12,"body":"So, her eyes, she didn't have a blink response."},{"startTime":517.12,"endTime":518.4,"body":"She was tremoring a lot."},{"startTime":518.4,"endTime":521.12,"body":"We had to give her medication to stop her from tremoring."},{"startTime":521.12,"endTime":522.32,"body":"She was just very dull."},{"startTime":522.32,"endTime":527.52,"body":"And, you know, when you have an animal that's been attacked by another animal,"},{"startTime":527.52,"endTime":531.2,"body":"it's really not that common for coyotes to attack larger dogs like that."},{"startTime":531.2,"endTime":533.36,"body":"You do hear about them, you know, taking smaller dogs,"},{"startTime":533.36,"endTime":535.2,"body":"but 40-pound dog is pretty decent size."},{"startTime":535.2,"endTime":538.24,"body":"And so, immediately on our list,"},{"startTime":538.24,"endTime":540.4,"body":"had to be the possibility of rabies,"},{"startTime":540.4,"endTime":543.52,"body":"because the time frame of being bitten and showing signs"},{"startTime":543.84,"endTime":545.12,"body":"and there's different forms of rabies."},{"startTime":545.12,"endTime":546.72,"body":"Everyone kind of thinks of like, \"Cujo.\""},{"startTime":546.72,"endTime":548.8,"body":"But there's actually like a furious form,"},{"startTime":548.8,"endTime":553.04,"body":"which is the Cujo form, but then there's also a dull form when they're just really quiet."},{"startTime":553.04,"endTime":555.76,"body":"So, we handled her with gloves,"},{"startTime":555.76,"endTime":558.08,"body":"and only those of us that were rabies vaccinated,"},{"startTime":558.08,"endTime":560.56,"body":"handled her because we were really worried that"},{"startTime":560.56,"endTime":563.28,"body":"it was potentially something like that."},{"startTime":563.28,"endTime":566.88,"body":"And rabies is transmitted by, like, saliva,"},{"startTime":566.88,"endTime":568.96,"body":"and so, you know, you have to look in their mouth,"},{"startTime":568.96,"endTime":571.28,"body":"check their gum color, so we just made sure to wear gloves,"},{"startTime":571.28,"endTime":572.88,"body":"and obviously not get bitten."},{"startTime":573.52,"endTime":576.64,"body":"Because nobody wants to go through rabies' prophylactics."},{"startTime":576.64,"endTime":579.84,"body":"But I was thinking, like, what would happen"},{"startTime":579.84,"endTime":582.08,"body":"if I needed to be treated for rabies?"},{"startTime":582.08,"endTime":582.64,"body":"Because..."},{"startTime":582.64,"endTime":584.4,"body":"I was trying to figure out that an entire time."},{"startTime":584.4,"endTime":587.28,"body":"How do you were going to relate that back to life insurance?"},{"startTime":587.28,"endTime":588.48,"body":"I don't know if you were, like, scared."},{"startTime":588.48,"endTime":590.0,"body":"You were going to get attacked by a coyote or..."},{"startTime":590.0,"endTime":591.04,"body":"I know."},{"startTime":591.04,"endTime":592.48,"body":"So, I don't know if that it was"},{"startTime":592.48,"endTime":594.88,"body":"if I got rabies and, like, died because rabies..."},{"startTime":594.88,"endTime":595.76,"body":"No, almost anything."},{"startTime":595.76,"endTime":596.88,"body":"rabies is fatal."},{"startTime":596.88,"endTime":597.84,"body":"Like, what would you do?"},{"startTime":597.84,"endTime":599.92,"body":"I mean, obviously, you would, you know,"},{"startTime":599.92,"endTime":601.84,"body":"not survive and never get married again."},{"startTime":601.84,"endTime":603.76,"body":"And, you know, spend your days and morning."},{"startTime":603.76,"endTime":605.92,"body":"Exactly what I was thinking."},{"startTime":605.92,"endTime":609.52,"body":"I always joke that I would haunt you forever if you."},{"startTime":609.52,"endTime":612.16,"body":"Anyways, totally, totally a tangent here."},{"startTime":612.16,"endTime":612.64,"body":"But..."},{"startTime":612.64,"endTime":613.84,"body":"That was not on our questions."},{"startTime":613.84,"endTime":615.84,"body":"That was not on the questions."},{"startTime":615.84,"endTime":618.88,"body":"But, yes, that was an interesting case."},{"startTime":618.88,"endTime":620.96,"body":"And it was not a fun case to deal with,"},{"startTime":620.96,"endTime":622.4,"body":"because of the concern for rabies,"},{"startTime":622.4,"endTime":623.84,"body":"which is fatal in people."},{"startTime":623.84,"endTime":625.2,"body":"So, vaccinate your dogs, please."},{"startTime":625.2,"endTime":626.08,"body":"Did you put the dog down?"},{"startTime":626.08,"endTime":627.92,"body":"Yes, we did."},{"startTime":627.92,"endTime":630.08,"body":"We actually talked to animal control,"},{"startTime":630.08,"endTime":633.44,"body":"because of the exposure and, like, how neurologic she was"},{"startTime":633.44,"endTime":635.68,"body":"and how many people she had been in contact with,"},{"startTime":635.68,"endTime":637.92,"body":"especially in the household with, like, all these children"},{"startTime":637.92,"endTime":640.4,"body":"and people we needed to know if she had babies."},{"startTime":640.4,"endTime":642.4,"body":"And so, made that decision"},{"startTime":642.4,"endTime":644.48,"body":"and submitted the samples to find out."},{"startTime":644.48,"endTime":646.96,"body":"So, we'll find out in the next couple days, actually."},{"startTime":646.96,"endTime":648.64,"body":"And if she is positive,"},{"startTime":648.64,"endTime":651.84,"body":"we all get to get lots of shots as a prophylactic,"},{"startTime":651.84,"endTime":653.52,"body":"which is not very much fun."},{"startTime":653.52,"endTime":654.56,"body":"But, we'll see."},{"startTime":654.56,"endTime":654.88,"body":"We'll see."},{"startTime":654.88,"endTime":657.04,"body":"At least there's something that we can take just in case."},{"startTime":657.04,"endTime":659.04,"body":"So, back to our question."},{"startTime":659.76,"endTime":662.0,"body":"So, I thought that this was a good one"},{"startTime":662.0,"endTime":665.04,"body":"and one you could kind of speak to with all the, I guess,"},{"startTime":665.04,"endTime":667.36,"body":"balls that you juggle and I could speak to it too."},{"startTime":667.36,"endTime":672.32,"body":"But, at Shuni Vajohana, and I don't know if I said that right,"},{"startTime":672.32,"endTime":674.96,"body":"wants to know, how can you..."},{"startTime":674.96,"endTime":676.24,"body":"What?"},{"startTime":676.24,"endTime":677.28,"body":"Don't give me that face."},{"startTime":677.28,"endTime":678.56,"body":"Show Hiotani."},{"startTime":678.56,"endTime":680.4,"body":"Shuni Vajohana."},{"startTime":680.4,"endTime":681.36,"body":"That's what it looks like."},{"startTime":681.36,"endTime":682.08,"body":"I don't know."},{"startTime":682.08,"endTime":683.52,"body":"You can reach out to me if that's your..."},{"startTime":683.52,"endTime":684.72,"body":"I'll go with Shuhi Yotana."},{"startTime":684.72,"endTime":686.24,"body":"You do not know."},{"startTime":686.24,"endTime":686.96,"body":"And who was?"},{"startTime":686.96,"endTime":687.44,"body":"Is that her?"},{"startTime":688.4,"endTime":689.2,"body":"Guarantee."},{"startTime":689.2,"endTime":690.48,"body":"It's definitely not a baseball player."},{"startTime":690.48,"endTime":693.84,"body":"But, wanting to know, how can you become an efficient vet?"},{"startTime":693.84,"endTime":696.64,"body":"So, I think this is a great question."},{"startTime":696.64,"endTime":700.0,"body":"It's a great question that younger vets ask a lot."},{"startTime":700.0,"endTime":702.16,"body":"And, I think it's an important question."},{"startTime":702.16,"endTime":704.48,"body":"So, first, let's just talk in general about,"},{"startTime":704.48,"endTime":709.12,"body":"why does it matter and why is it valuable to be efficient in our field?"},{"startTime":709.12,"endTime":709.92,"body":"What is your thoughts?"},{"startTime":709.92,"endTime":713.12,"body":"I think it's important in any field to be efficient"},{"startTime":713.12,"endTime":716.64,"body":"because you get more done and typically getting more done,"},{"startTime":716.64,"endTime":719.12,"body":"allows you to potentially make more money,"},{"startTime":719.12,"endTime":721.36,"body":"allows you to see more patients."},{"startTime":721.36,"endTime":723.84,"body":"There's probably a lot of reasons to be efficient."},{"startTime":723.84,"endTime":725.12,"body":"I agree."},{"startTime":725.12,"endTime":728.08,"body":"I think even further, if you're an efficient veterinarian,"},{"startTime":728.08,"endTime":730.72,"body":"that means hopefully you're getting your records done in a timely manner."},{"startTime":730.72,"endTime":732.72,"body":"You don't have a lot of things hanging over your head."},{"startTime":732.72,"endTime":734.4,"body":"Like, when you leave at the end of the day,"},{"startTime":734.4,"endTime":736.8,"body":"you have good time management."},{"startTime":736.8,"endTime":740.4,"body":"You are able to just not be as stressed."},{"startTime":740.4,"endTime":743.28,"body":"I think the more efficient you are in the more processes you have in place"},{"startTime":743.28,"endTime":745.84,"body":"and you use the resources you have,"},{"startTime":745.84,"endTime":750.24,"body":"then the better you'll be as a veterinarian to your pet patients,"},{"startTime":750.24,"endTime":753.44,"body":"but also the better you'll be to yourself because you'll have a little bit more"},{"startTime":753.44,"endTime":758.32,"body":"availability to rest, relax, take time off mentally,"},{"startTime":758.32,"endTime":760.88,"body":"when you don't have as much hanging over your head."},{"startTime":760.88,"endTime":764.72,"body":"And a lot of that means getting things done in the time you have to get them done"},{"startTime":764.72,"endTime":767.68,"body":"and being able to go home and just rest."},{"startTime":767.68,"endTime":771.44,"body":"So, a couple of things came to mind right away."},{"startTime":771.44,"endTime":774.72,"body":"And I think for me, it started with,"},{"startTime":774.72,"endTime":777.76,"body":"what are the things that take up like the most time"},{"startTime":777.76,"endTime":781.92,"body":"that really are a time suck when you're a young veterinarian and you're just starting out?"},{"startTime":781.92,"endTime":784.64,"body":"And at the top of that list,"},{"startTime":784.64,"endTime":787.04,"body":"which I don't think a lot of people think about,"},{"startTime":787.04,"endTime":790.96,"body":"but is veterinarians doing technician duties?"},{"startTime":790.96,"endTime":795.52,"body":"So, I am a firm believer that a great veterinarian"},{"startTime":795.52,"endTime":799.36,"body":"will have quite a few technicians at their disposal"},{"startTime":799.36,"endTime":802.4,"body":"and they will do the things that they have to do as a doctor"},{"startTime":802.4,"endTime":805.68,"body":"and the technicians will do all the other things that they are able to do"},{"startTime":805.68,"endTime":810.32,"body":"and to the utmost that they possibly can, that their license and their state allows."},{"startTime":810.32,"endTime":813.2,"body":"And I think that is one way that you can be really efficient."},{"startTime":813.2,"endTime":816.08,"body":"Now, the struggle is a lot of young vets, when they get out,"},{"startTime":816.08,"endTime":818.56,"body":"they don't trust people to do things for them."},{"startTime":818.56,"endTime":821.2,"body":"They're worried constantly and so they,"},{"startTime":821.2,"endTime":825.04,"body":"which honestly some of those technicians probably know more than they know,"},{"startTime":825.04,"endTime":828.4,"body":"100%, 100%, especially on the technical side of things."},{"startTime":828.4,"endTime":830.56,"body":"And I actually tell the young vets all the time,"},{"startTime":830.56,"endTime":834.08,"body":"like you will learn just as much from the rest of the team as you will"},{"startTime":834.08,"endTime":836.56,"body":"from this senior veterinarian who worked with it,"},{"startTime":836.56,"endTime":838.08,"body":"and if not even more, right?"},{"startTime":838.08,"endTime":843.52,"body":"And so I think that they often want to be the one to place the catheter"},{"startTime":843.52,"endTime":845.68,"body":"or intubate or do this surgery."},{"startTime":845.68,"endTime":847.76,"body":"And when I start working with people,"},{"startTime":847.76,"endTime":852.56,"body":"sometimes they're shocked that all I do with this surgery is examine the pet,"},{"startTime":852.56,"endTime":854.24,"body":"make sure nothing major is changed."},{"startTime":854.24,"endTime":857.52,"body":"They're in a good condition for anesthesia."},{"startTime":857.52,"endTime":861.84,"body":"I do the drug calculations or actually a double check the drug calculations"},{"startTime":861.84,"endTime":864.4,"body":"that they have done to make sure everything's good."},{"startTime":864.4,"endTime":868.24,"body":"And then I say, great, and they put that pet under anesthesia,"},{"startTime":868.24,"endTime":872.24,"body":"they intubate, they prep, they clip, they do everything they need to do."},{"startTime":872.24,"endTime":875.04,"body":"And then they call me and say, \"Hey, they're ready for surgery.\""},{"startTime":875.04,"endTime":876.8,"body":"And I go in there and I do the surgery."},{"startTime":876.8,"endTime":880.08,"body":"Then after surgery, I say, \"Thanks so much, y'all were great."},{"startTime":880.08,"endTime":882.16,"body":"I leave and they recover the patient.\""},{"startTime":882.16,"endTime":885.92,"body":"And so my time with that surgery patient is much less"},{"startTime":885.92,"endTime":890.4,"body":"because I let other people do the job that I know that they are able to do."},{"startTime":890.4,"endTime":893.76,"body":"Now, a lot of it is also, I've worked with a lot of these people a while."},{"startTime":893.76,"endTime":895.76,"body":"I know their capability. I trust them."},{"startTime":895.76,"endTime":899.68,"body":"There are certain cases that are more critical"},{"startTime":899.68,"endTime":901.92,"body":"that maybe I'm a little closer by, right?"},{"startTime":901.92,"endTime":906.0,"body":"But I really do know that they can handle like what I give them."},{"startTime":906.0,"endTime":908.96,"body":"And when you're starting out especially, you're nervous"},{"startTime":908.96,"endTime":911.2,"body":"because your license is what's on the line."},{"startTime":911.2,"endTime":914.56,"body":"And if something goes wrong, you know, that's on you."},{"startTime":914.56,"endTime":921.2,"body":"So I get why it's hard to trust, but I really think to be sustainable in this career,"},{"startTime":921.2,"endTime":926.08,"body":"you have to kind of trust your team to do the things that they're supposed to do."},{"startTime":926.08,"endTime":930.96,"body":"Do you feel that way is just like an owner of a business that that is a hard thing to do?"},{"startTime":930.96,"endTime":934.64,"body":"Or are you really good at delegating and letting people do their jobs?"},{"startTime":934.64,"endTime":940.0,"body":"I think I'm pretty good at it, but I learned watching other business owners"},{"startTime":940.0,"endTime":942.8,"body":"growing up, my dad always said, \"There's the right way."},{"startTime":942.8,"endTime":945.04,"body":"There's the wrong way. There's my way.\""},{"startTime":945.04,"endTime":948.72,"body":"And I understand his point, understand why it does what he does,"},{"startTime":948.72,"endTime":951.92,"body":"but you also become a bottleneck to being able to grow"},{"startTime":951.92,"endTime":954.56,"body":"if you have to touch and oversee every little thing."},{"startTime":954.56,"endTime":958.48,"body":"So I think I learned a long time ago that sometimes you have to rely on the team"},{"startTime":958.48,"endTime":961.28,"body":"you put in place, allow them to do their job."},{"startTime":961.28,"endTime":966.08,"body":"And like you said, oversee just to make sure the results are what they're supposed to be."},{"startTime":966.08,"endTime":971.84,"body":"Yeah, and there's always opportunity to, you know, test and see like how well people can do"},{"startTime":971.84,"endTime":975.68,"body":"and how much you can give them. And then to take back some of that if you need to."},{"startTime":975.68,"endTime":978.08,"body":"The first thing you can do, Mom, when you said about efficiency is,"},{"startTime":978.08,"endTime":980.4,"body":"\"Mom, I went to, well, how do you measure efficiency?\""},{"startTime":980.4,"endTime":987.44,"body":"So for me, it would be like on a day, how many patients can I see and how many surgeries can I do?"},{"startTime":987.44,"endTime":991.68,"body":"The previous practice I worked at that had a group of technicians that just"},{"startTime":991.68,"endTime":998.0,"body":"rocked it out. I could do three, four procedures in two hours, like surgical procedures."},{"startTime":998.0,"endTime":1004.48,"body":"And that's because I basically, you know, would help start the dental and then I would go do a spay or"},{"startTime":1004.48,"endTime":1008.88,"body":"a neuter and then I would come back and extract teeth and then I would go do another spay or neuter"},{"startTime":1008.88,"endTime":1012.8,"body":"or grow through removal and then, you know, they'd have the second dental down and I'd come out."},{"startTime":1012.8,"endTime":1019.52,"body":"So I could bounce around while other people were doing all the things that they are very capable of"},{"startTime":1019.52,"endTime":1026.96,"body":"doing. And so it's really for me, like, I know my ability to do multiple things. I know how long it"},{"startTime":1026.96,"endTime":1033.52,"body":"takes me to do these procedures and it really shouldn't slow me down having other people do their job,"},{"startTime":1033.52,"endTime":1039.68,"body":"right? And then the other thing I think about is, where else can my time be spent? So instead of spending"},{"startTime":1039.68,"endTime":1044.24,"body":"20 minutes helping get a surgery patient ready when I really shouldn't be the one that needs to be"},{"startTime":1044.24,"endTime":1049.76,"body":"doing that, I'm just been 20 minutes working on records or maybe seeing a room and seeing a whole"},{"startTime":1049.76,"endTime":1055.92,"body":"another patient and a whole another appointment. So I consider things to be efficient when I think"},{"startTime":1055.92,"endTime":1061.36,"body":"about how quickly I can get things done with a good team and with the right support. I will say I"},{"startTime":1061.36,"endTime":1067.2,"body":"can't hold everyone to that standard because I think I work a little differently and communicate a"},{"startTime":1067.2,"endTime":1071.92,"body":"little differently. So I wanted to walk a little bit through like how I would do appointments because"},{"startTime":1071.92,"endTime":1077.2,"body":"I also think that's something that has helped make me more efficient. So one of the biggest things that"},{"startTime":1077.2,"endTime":1085.04,"body":"I think is important is a lot of times in the traditional setting, you know, a technician gets the"},{"startTime":1085.04,"endTime":1091.28,"body":"pet, they get the weight, they take the history, they come and tell you this is what's going on,"},{"startTime":1091.28,"endTime":1096.16,"body":"then you go in the room and you do your thing and then you say, okay, this is what I need you to do"},{"startTime":1096.16,"endTime":1102.4,"body":"and it's like this back and forth right between you and the technician. I certainly prefer,"},{"startTime":1102.4,"endTime":1106.4,"body":"and this is partially from working in open concept DR, but I've been able to take some of this to GP."},{"startTime":1106.4,"endTime":1114.64,"body":"I prefer to be faster in the room. I prefer to be a part of the history taking. I'm doing my exam"},{"startTime":1114.64,"endTime":1120.16,"body":"while they're taking a history. We're talking at the same time. I'm asking questions. They're typing for"},{"startTime":1120.16,"endTime":1125.04,"body":"me. So they're typing up a history. They're making sure it's thorough. Sometimes they can even type"},{"startTime":1125.04,"endTime":1130.64,"body":"up the exam findings as if I'm talking through them like what I'm finding and what I'm seeing. And so"},{"startTime":1130.64,"endTime":1137.12,"body":"I think having you guys work together as a team in a room versus having the your turn, now my turn,"},{"startTime":1137.12,"endTime":1142.48,"body":"your turn really makes things more efficient. Yeah, I could see that also lead to more questions"},{"startTime":1142.48,"endTime":1147.12,"body":"from the pet owner, right? So the technician gets all those information and then you come in and"},{"startTime":1147.12,"endTime":1152.16,"body":"that leads to more questions, which actually drags that entire point out even longer. Yes. And it's so"},{"startTime":1152.16,"endTime":1156.8,"body":"funny because a technician will tell you this all day long. They will go in there. Oh, you're here for"},{"startTime":1156.8,"endTime":1162.24,"body":"vaccines. Okay, anything on it? No, fluffy is totally healthy. Everything's great. Okay, so no issues."},{"startTime":1162.24,"endTime":1168.0,"body":"No, fluffy is awesome. We're good. And then literally I'll go in there and look, be like, well,"},{"startTime":1168.0,"endTime":1172.16,"body":"there's actually, you know, they've been limping for about three days and there's this lump on them."},{"startTime":1172.16,"endTime":1176.64,"body":"And then it turns into, okay, well, now you got to look at all these things. And I'm not saying you can"},{"startTime":1176.64,"endTime":1180.96,"body":"cut that out completely, but I do think by being part of the conversation, if you're able and"},{"startTime":1180.96,"endTime":1186.08,"body":"getting in that room faster and seeing why they're there and asking the questions you really want to"},{"startTime":1186.08,"endTime":1192.88,"body":"know and doing your exam while the tech is taking a history can be really, really helpful. So that's"},{"startTime":1192.88,"endTime":1199.04,"body":"something that helps me. I also really like it when, you know, I'm in a room and I like for certain"},{"startTime":1199.04,"endTime":1204.08,"body":"cases, especially sick ones for a technician to be in there with me. And you know, if I say, you"},{"startTime":1204.08,"endTime":1208.08,"body":"know, I really recommend we do lab work or I recommend we take X-rays. And then there's those, yeah,"},{"startTime":1208.08,"endTime":1213.68,"body":"I think so. They'll actually take the pet and start getting those diagnostics done while I'm answering"},{"startTime":1213.68,"endTime":1220.08,"body":"like any additional questions. And so that is helpful just to keep the appointment rolling. And I'm"},{"startTime":1220.08,"endTime":1224.56,"body":"going to probably go see another room while the blood works running while the X-rays are being done."},{"startTime":1224.56,"endTime":1228.96,"body":"And then I can look at them and pop back in there, right? But it's trying to get those things done"},{"startTime":1228.96,"endTime":1235.68,"body":"quickly so that I can move on to the next room and the next thing. So utilizing them in that way is"},{"startTime":1235.68,"endTime":1240.72,"body":"really helpful. The other way you utilize them is you train your team to communicate for you. And you"},{"startTime":1240.72,"endTime":1247.44,"body":"train your pet owners to trust your team. So callbacks. It's another thing that's kind of a pain in the"},{"startTime":1247.44,"endTime":1252.64,"body":"butt, but it is really important. It helps create like trust and a relationship with pet owners. And"},{"startTime":1252.64,"endTime":1257.44,"body":"yes, we do email sometimes like healthy young dog blood work looks great heart, um, test is"},{"startTime":1257.44,"endTime":1262.08,"body":"negative. We'll email that, but anything else or anything where they were sick and we were checking"},{"startTime":1262.08,"endTime":1266.56,"body":"something, I really want to call them just to answer those questions, but I don't really want to"},{"startTime":1266.56,"endTime":1273.12,"body":"call them. I want my team to call them. And so training them how to communicate, you know, those"},{"startTime":1273.12,"endTime":1279.12,"body":"things that might be abnormal, what the next steps would be answer questions will keep you off the phone"},{"startTime":1279.12,"endTime":1283.68,"body":"and being in those long conversations. Yeah, I think even sitting at groundwork with the customer"},{"startTime":1283.68,"endTime":1287.92,"body":"while you're in the room, hey, um, you know, so and so technicians going to even call back,"},{"startTime":1287.92,"endTime":1291.84,"body":"so we have the findings, you know, kind of sitting at that framework where they know it's not going to"},{"startTime":1291.84,"endTime":1299.52,"body":"be you making that call is probably huge. It is it, um, it helps to set the expectation. And then I am"},{"startTime":1299.52,"endTime":1304.72,"body":"really big on if an owner wants to talk to me or if an owner calls during the day, unless it's something"},{"startTime":1304.72,"endTime":1310.0,"body":"I really do have like the time to really talk to them. I am big on like, hey, have some email with"},{"startTime":1310.0,"endTime":1314.72,"body":"their questions and I'll email them back or have them send a picture of what's going on. So using"},{"startTime":1314.72,"endTime":1319.44,"body":"technology in that way to communicate as much as I can, which is a lot faster and easier than getting"},{"startTime":1319.44,"endTime":1324.8,"body":"kind of stuck on the phone. I'm also pretty good at not getting stuck in conversations. I think that"},{"startTime":1324.8,"endTime":1331.36,"body":"people want to talk and they want to be heard, but I think learning how to figure out like why are"},{"startTime":1331.36,"endTime":1337.84,"body":"they really there really addressing that and then making sure you can move on to the other thing"},{"startTime":1337.84,"endTime":1345.12,"body":"is a little bit of an art. We all know talkers that are just hard to shut down, but I'm pretty good at"},{"startTime":1345.12,"endTime":1350.72,"body":"kind of saying like, okay, and we need to make sure that we get this done on fluffy. So I'm going to go"},{"startTime":1350.72,"endTime":1355.44,"body":"and check on C like where they're at with everything. I'm good at turning the conversation around and"},{"startTime":1355.44,"endTime":1360.0,"body":"kind of getting out and I don't get feedback that like I don't spend enough time with people or they"},{"startTime":1360.0,"endTime":1365.44,"body":"don't feel like I'm engaged because I think when we're talking, I'm very much eye contact, very much"},{"startTime":1365.44,"endTime":1372.08,"body":"asking the questions I need to and answering the main reason they're there, right? But small talk,"},{"startTime":1372.08,"endTime":1378.64,"body":"I make a little bit of it, but it's not a long drawn out process. So utilizing your team in that way"},{"startTime":1378.64,"endTime":1384.56,"body":"to have them do the skills that you know they can do so you can be doing just doctor things,"},{"startTime":1384.56,"endTime":1391.36,"body":"having them communicate as much as possible, I think is hard as a young veterinarian to trust"},{"startTime":1391.36,"endTime":1395.68,"body":"people to do that, but it's all part of the training process and if you don't feel like your team can"},{"startTime":1395.68,"endTime":1401.6,"body":"do that, then really you have to start with training them to do those things and you know what's the"},{"startTime":1401.6,"endTime":1406.0,"body":"thing everyone says like I don't have time to train, well you don't have time to not train, right? Because"},{"startTime":1406.0,"endTime":1412.56,"body":"it's going to make you slower and make you make it worse. I think that technology is also something"},{"startTime":1412.56,"endTime":1418.4,"body":"that's underutilized in veterinary medicine. So can you think of any technology pieces that would"},{"startTime":1418.4,"endTime":1422.56,"body":"would probably help or practice to be more efficient and help with veterinary and to be more efficient?"},{"startTime":1422.56,"endTime":1428.08,"body":"Yeah, I was going to back up and step further and say how you create your day is going to help with"},{"startTime":1428.08,"endTime":1432.48,"body":"your efficiency. Let's talk about that. I like that. So having a practice management system"},{"startTime":1432.48,"endTime":1440.0,"body":"that you set up your appointments appropriately and those appointments are scheduled appropriately"},{"startTime":1440.0,"endTime":1444.08,"body":"is going to allow you to flow through the day better. Okay, so I'm going to say something controversial."},{"startTime":1445.44,"endTime":1452.56,"body":"There are veterinarians that especially when they're coming out of school, they are requesting"},{"startTime":1452.56,"endTime":1465.6,"body":"to have like hour long appointments. That's what they're starting as. And I, so just with the way I"},{"startTime":1465.6,"endTime":1470.4,"body":"work in the way I... There's only eight hours in the work day. I know, I know. But the way I work in the"},{"startTime":1470.4,"endTime":1478.56,"body":"way I do things, I don't understand it. Like I don't understand what would take an hour. And I work"},{"startTime":1478.56,"endTime":1485.84,"body":"emergency. Like I work really tough cases, right? And I also work GP and I see second opinions and I see"},{"startTime":1485.84,"endTime":1491.68,"body":"tough cases. But the longest appointment I schedule is 30 minutes. And that's for second opinions that"},{"startTime":1491.68,"endTime":1496.4,"body":"are going to be going through old records and like, well, you know, that may do more diagnostics. And"},{"startTime":1496.4,"endTime":1501.28,"body":"even then, I tell my team like, really don't schedule me 30 minute, like schedule me 20 because I can"},{"startTime":1501.28,"endTime":1505.44,"body":"take five minutes from this one and 10 minutes from this one and I can like get the time I need and I'm"},{"startTime":1505.44,"endTime":1516.24,"body":"I can balance multiple rooms. But I have a hard time with people needing an hour for an appointment."},{"startTime":1516.24,"endTime":1521.68,"body":"And this is... Like people being your clients need to feel like they need an hour? No, no, like the"},{"startTime":1521.68,"endTime":1528.72,"body":"veterinarian. Feel like they need an hour for an appointment? And I don't know. I mean, I need"},{"startTime":1528.72,"endTime":1533.04,"body":"honestly, if like people out there have hour appointments, I would love to hear... Yeah, I like to"},{"startTime":1533.04,"endTime":1536.56,"body":"know what that flow is. And also I'd love to know what they're... And compensated for that Tom."},{"startTime":1536.56,"endTime":1542.24,"body":"I would love to know what their ACT is, like average client transaction because I couldn't only see"},{"startTime":1543.12,"endTime":1552.96,"body":"people a day and like pay the bills, but I think that part of it is they spend time communicating and I"},{"startTime":1552.96,"endTime":1559.28,"body":"think a lot of it is they spend some time maybe talking to the other vets about their plan and their"},{"startTime":1559.28,"endTime":1565.84,"body":"things. And then I also think a lot of it is like getting their records done. So they're they're trying"},{"startTime":1565.84,"endTime":1573.52,"body":"to make sure like all that is done before they move on to the next patient. And I think it's great that"},{"startTime":1573.52,"endTime":1580.72,"body":"people feel empowered to ask for that, right? And I know practices that are like we start a new grads"},{"startTime":1580.72,"endTime":1585.36,"body":"off with hour long appointments. I know practices that do 45-minute appointments for like all their"},{"startTime":1585.36,"endTime":1590.32,"body":"veterinarians no matter who. So I think different practices are just structured differently and they"},{"startTime":1590.32,"endTime":1597.76,"body":"probably charge... I mean yeah you got to you got to increase the prices to more, right? But I don't know"},{"startTime":1597.76,"endTime":1603.68,"body":"what I would do with an hour with each client and... I mean if you're a specialty center and you're"},{"startTime":1603.68,"endTime":1610.0,"body":"dealing with a lot of... Oh 100% 100% no sick medical cases I can see that maybe, but I don't know."},{"startTime":1610.0,"endTime":1614.96,"body":"So I think that that's interesting and honestly I would love to hear from people who like require an"},{"startTime":1614.96,"endTime":1620.16,"body":"hour or their practices set up that way because I would like to know more about that. And"},{"startTime":1620.16,"endTime":1624.88,"body":"I'd like to know more about the financial model like what they what they have to charge to make that"},{"startTime":1624.88,"endTime":1632.48,"body":"work. Yeah my meat gut is wild but I'd like to know more just a broad say. Yeah but my the way I work"},{"startTime":1632.48,"endTime":1643.76,"body":"the idea of it is like... I'm not saying it. I'm saying my good reaction is to call it stupid but"},{"startTime":1643.76,"endTime":1647.92,"body":"okay okay. I will hold back my judgment until I get more permission and then I might call it. I"},{"startTime":1647.92,"endTime":1654.08,"body":"would like more we would like more information please so if you do that but I do think I mean I think"},{"startTime":1654.08,"endTime":1658.88,"body":"that people if that's what they need then it's good that they're able to ask for that and if people"},{"startTime":1658.88,"endTime":1663.28,"body":"can give people that and slowly work them in... Is it what they need or what they want right? I mean"},{"startTime":1663.28,"endTime":1668.72,"body":"there's a lot of things in life I won't but I'm necessarily need. It could be both and the way that"},{"startTime":1668.72,"endTime":1673.44,"body":"people work it's just might be the pace is different and honestly if they're still making the"},{"startTime":1673.44,"endTime":1678.4,"body":"practice money or if maybe they are making more money for a permit because they spend more time"},{"startTime":1678.4,"endTime":1682.72,"body":"with them like... But it would be on that like you're doing it injustice to your other clients now you"},{"startTime":1682.72,"endTime":1686.08,"body":"have to push appointments out further because they can get as many people seeing during the I don't"},{"startTime":1686.08,"endTime":1691.12,"body":"know there's a lot of a lot of questions about this. We have a lot of questions in general. We're not"},{"startTime":1691.12,"endTime":1697.44,"body":"saying it's the wrong way to do it. We're not saying it stupid. We are not saying it's stupid. No"},{"startTime":1697.44,"endTime":1702.56,"body":"like I'm not saying it's stupid but I just I don't understand it right. So but I do think a lot of"},{"startTime":1702.56,"endTime":1706.32,"body":"that part of that is records. So I wanted to talk about records. That's what I was going to"},{"startTime":1706.32,"endTime":1712.96,"body":"actually technology in general. I mean if you can have your notes be filled faster because you have"},{"startTime":1712.96,"endTime":1716.88,"body":"templates built and everything else and there's a lot of technology things you can utilize to"},{"startTime":1716.88,"endTime":1722.48,"body":"expedite your records and your prescriptions and get your x-rays into one place where you can see"},{"startTime":1722.48,"endTime":1725.92,"body":"them and there's a lot of things you can use your practice management forward. I create efficiencies"},{"startTime":1725.92,"endTime":1731.2,"body":"throughout the day. I agree and I think like you said how you schedule so just setting yourself up"},{"startTime":1731.2,"endTime":1737.2,"body":"for success that your front desk is not booking you like all sick appointments in a row you know and"},{"startTime":1737.2,"endTime":1741.92,"body":"things that are like going to take more time that there's you know wellness sprinkled in there with"},{"startTime":1741.92,"endTime":1747.12,"body":"sick appointments. You know I like to know if there's some AI around this. I mean right now if you"},{"startTime":1747.12,"endTime":1753.6,"body":"think about it we utilize our customer service reps and their knowledge to say this needs to go"},{"startTime":1753.6,"endTime":1761.04,"body":"here because of whatever right there's got to be some AI around being able to plug in keywords"},{"startTime":1761.04,"endTime":1766.32,"body":"and it automatically schedules even more efficiently. So I actually think that's an amazing idea and if"},{"startTime":1766.32,"endTime":1769.44,"body":"someone knows of something like that that'd be great because we were even talking. And if it's not"},{"startTime":1769.44,"endTime":1775.04,"body":"existing we trademark. We're trademarking it now. Copyright trademark it's our idea we get paid for."},{"startTime":1775.04,"endTime":1778.16,"body":"But we were talking about that because we were having a little bit of an issue with scheduling"},{"startTime":1778.16,"endTime":1783.76,"body":"surgeries because all of us have separate surgery times and then also you know a catanuter takes"},{"startTime":1783.76,"endTime":1789.6,"body":"significantly less time than a you know dog spay and an older dog takes more time than a younger and"},{"startTime":1790.64,"endTime":1796.24,"body":"for dentals depending on the grade of the dental you can actually do like more less denials in a day"},{"startTime":1796.24,"endTime":1801.28,"body":"right. So we were talking about that and I was trying to come up with like time frames for how"},{"startTime":1801.28,"endTime":1806.0,"body":"much time you needed for kind of each one. But honestly if there's a way that a software would just"},{"startTime":1806.0,"endTime":1810.16,"body":"do it for me. I mean there's there's enough smart people out there working on AI like if it's not"},{"startTime":1810.16,"endTime":1815.28,"body":"already creating existing today it's got to be pretty close. Someone's working on it. So I do"},{"startTime":1815.28,"endTime":1821.12,"body":"think that you know having them schedule for you the right way is extremely helpful and also will"},{"startTime":1821.12,"endTime":1824.88,"body":"help you get out of there on time. Like I don't want my last appointment today to be a sick one. I"},{"startTime":1824.88,"endTime":1829.28,"body":"wanted to be a wellness and I wanted to be something that's healthy and so that record is easy to get"},{"startTime":1829.28,"endTime":1835.6,"body":"done and it's easy to just be done for the day. But technology and utilizing it is great. So"},{"startTime":1835.6,"endTime":1840.32,"body":"there's some things that I heard about recently that I think would make people more efficient with"},{"startTime":1840.32,"endTime":1845.2,"body":"record record keeping a lot of that revolve around using AI to do your records for you."},{"startTime":1845.84,"endTime":1851.12,"body":"So there's actually apps now where you can take your phone in and you can set it on the counter"},{"startTime":1851.12,"endTime":1856.4,"body":"and tell the owner like hey this is going to take my notes for me it scribes for me and it will actually"},{"startTime":1856.4,"endTime":1861.52,"body":"listen to you talk to the owner listen to the history you'll talk about your physical exam which I"},{"startTime":1861.52,"endTime":1865.76,"body":"already do in the emergency room because I'm in front of owners. So I'll say like I'm just going to"},{"startTime":1865.76,"endTime":1870.48,"body":"listen to the heart now that sounds great. You know their body condition is good. Okay I see we have"},{"startTime":1870.48,"endTime":1875.68,"body":"a little bit of tartar so you're saying these things anyways and then the app is picking up on it"},{"startTime":1875.68,"endTime":1880.32,"body":"and then you can go and it you can teach it to have a template for like what you want your physical"},{"startTime":1880.32,"endTime":1884.88,"body":"exam to say and everything and it will just auto fill everything for you. To me that's a no-brainer"},{"startTime":1884.88,"endTime":1889.44,"body":"right and then it's in your PM system you read the real quick mix and quick adjustments that"},{"startTime":1889.44,"endTime":1894.48,"body":"you know is based on something that may have been missed or with your needs and then you move on."},{"startTime":1894.48,"endTime":1902.4,"body":"Well and then there's also things like I think it's called the talk of two and talk of two is where"},{"startTime":1902.4,"endTime":1907.12,"body":"your keyboard actually listens to your voice and like types for you and so it's kind of like a"},{"startTime":1907.12,"endTime":1913.6,"body":"dictation software but you can teach it and it has veterinary words in it so if you're saying things"},{"startTime":1913.6,"endTime":1919.84,"body":"that are words that usually you know wouldn't be on there like eosinophil or mass cell like those"},{"startTime":1919.84,"endTime":1923.92,"body":"things always get changed when I try to like captions in social media it actually knows those words"},{"startTime":1923.92,"endTime":1930.16,"body":"and so you can say it and it would just you know fill it out for you. Chat GBT has a whole thing where"},{"startTime":1930.16,"endTime":1935.76,"body":"you can have templates and you can just type in like it was a cushing's dog and I you know found the"},{"startTime":1935.76,"endTime":1940.96,"body":"basic things and it'll auto fill a physical exam. The key though is it's got to get in your PM system"},{"startTime":1940.96,"endTime":1946.72,"body":"right so if you're using like chat GBT you have to copy paste probably something like that so"},{"startTime":1946.72,"endTime":1952.08,"body":"ideally you want a software technology that's auto scripting directly into PM system."},{"startTime":1952.08,"endTime":1957.84,"body":"So ones like talk to are integrated and I do think it's like a third party integration right but it's"},{"startTime":1957.84,"endTime":1964.72,"body":"integrated and you can still use it and any keyboard that can hear you basically can use it so"},{"startTime":1964.72,"endTime":1970.0,"body":"any keyboard like set up in your practice and it's based on your voice like it knows your voice"},{"startTime":1970.0,"endTime":1975.28,"body":"specifically and so I think it's interesting I haven't used it but I've been looking at those"},{"startTime":1975.28,"endTime":1981.92,"body":"different softwares because I will be honest. This is a plug for talkative. No I made for"},{"startTime":1981.92,"endTime":1988.8,"body":"who wants some people to give us some stuff. Oh yeah I already know them they're great those guys"},{"startTime":1988.8,"endTime":1995.2,"body":"would probably let me try it out but I do think that thinking through like ways like this that would"},{"startTime":1995.2,"endTime":2000.88,"body":"help you do these things faster and make small changes. Now absolutely for records templates are key"},{"startTime":2000.88,"endTime":2004.64,"body":"and every practice management software is going to have templates and then you can go in and"},{"startTime":2004.64,"endTime":2008.96,"body":"adjust it for what you want. One of the biggest issues I see young veterinarians do is they"},{"startTime":2008.96,"endTime":2013.84,"body":"spend way too much time on their notes and records and yes it is a medical record yes it is something"},{"startTime":2013.84,"endTime":2020.88,"body":"that at some point could be legal you know issue so you need to be thorough but use your templates"},{"startTime":2020.88,"endTime":2026.16,"body":"and do not write paragraphs like you wrote in vet school like let's be honest what we had to write in"},{"startTime":2026.16,"endTime":2030.96,"body":"vet school was ridiculous like the amount of information that we had to write you have to learn"},{"startTime":2030.96,"endTime":2036.4,"body":"to simplify your findings. There's been precedent set where like shorthand or something like that is"},{"startTime":2036.4,"endTime":2044.48,"body":"considered you know okay. Yes so I actually was on ethics and grievance and committee"},{"startTime":2044.48,"endTime":2050.24,"body":"for the Texas Veterinary Medical Association when I was a student and we actually got to see"},{"startTime":2050.24,"endTime":2054.56,"body":"like different board complaints and ethics complaints and some people got in trouble because nothing"},{"startTime":2054.56,"endTime":2059.44,"body":"was documented. Yeah what makes sense right? You can't do a record yeah and not document anything"},{"startTime":2059.44,"endTime":2065.52,"body":"and not document like what you gave a pet or you know sometimes you do have to put like I don't"},{"startTime":2065.52,"endTime":2070.08,"body":"put owner decline things but I'll say like discuss hospitalization versus outpatient treatment like"},{"startTime":2070.08,"endTime":2076.32,"body":"owner like cell patient treatment or recommended radiographs owner elects to wait and see if pet"},{"startTime":2076.32,"endTime":2081.04,"body":"improves. I don't really say declines but I kind of say like no they went a different direction right"},{"startTime":2081.04,"endTime":2088.16,"body":"but I make sure I put in there like what my recommendation was and so there's definitely that but I"},{"startTime":2088.16,"endTime":2095.36,"body":"do think I found apparently you can put in there like routine neuter was performed and as long as"},{"startTime":2095.36,"endTime":2101.84,"body":"you can say like this is my routine neuter yes and you can explain like what you mean and it is"},{"startTime":2101.84,"endTime":2108.88,"body":"something that you're privy to you're fine and you're covered but with templates being in there"},{"startTime":2108.88,"endTime":2113.52,"body":"really you can auto fill out that stuff and your neuters are done the same use the same suture"},{"startTime":2113.52,"endTime":2118.56,"body":"and you do it the same technique so you really don't have to change that much so setting templates"},{"startTime":2118.56,"endTime":2123.36,"body":"up correctly using templates if you have paper records which sorry if you still have paper records"},{"startTime":2123.36,"endTime":2128.08,"body":"if you want to be efficient get rid of paper records get rid of paper records but there are stickers"},{"startTime":2128.08,"endTime":2132.64,"body":"you can actually put on a paper record and you can mark abnormal or normal if you want to be efficient"},{"startTime":2132.64,"endTime":2140.0,"body":"get rid of paper records not shame crackers saying that but but that is something I think utilizing"},{"startTime":2140.0,"endTime":2144.4,"body":"your technicians within the room with you to scribe is also huge I don't want to be on a computer"},{"startTime":2144.4,"endTime":2149.52,"body":"typing while I'm talking to an owner absolutely not but I would love it every time they start typing"},{"startTime":2149.52,"endTime":2154.88,"body":"and they start putting stuff in for me it's very helpful and even if it's a little reminders of"},{"startTime":2154.88,"endTime":2159.6,"body":"things I said are things that I found abnormal it's great to be able to go back and work on that"},{"startTime":2159.6,"endTime":2166.08,"body":"the business suddenly says don't do scrubs go with a I mean even if there's some upfront calls to"},{"startTime":2166.08,"endTime":2171.36,"body":"get this stuff integrated the long term of AI is it's got to be significantly better than going"},{"startTime":2171.36,"endTime":2176.4,"body":"to scribe everyone I know that has utilized AI says it does take a little bit to set it up and train"},{"startTime":2176.4,"endTime":2180.8,"body":"it basically like for what you want but is much easier than that let me say thing going from paper"},{"startTime":2180.8,"endTime":2185.2,"body":"records to electronic record right it's a big pain yeah it's gonna be huge pain it's gonna slow you"},{"startTime":2185.2,"endTime":2189.84,"body":"down for six months until you get it figured out but once you get it figured out you're good to go"},{"startTime":2189.84,"endTime":2195.84,"body":"yeah I personally will tell I will be honest I want to be honest I do not get my records done"},{"startTime":2195.84,"endTime":2200.88,"body":"every day at the end of the day completely definitely things that are really sick or things I know"},{"startTime":2200.88,"endTime":2205.28,"body":"will need to follow up or I need to send records elsewhere I do but if it's like a routine puppy"},{"startTime":2205.28,"endTime":2209.76,"body":"visit and the puppy was perfectly healthy and I'm pretty much gonna auto fill that sometimes I"},{"startTime":2209.76,"endTime":2215.12,"body":"just am going in the next room and then I am a person that at the end of the day can just sit and"},{"startTime":2215.12,"endTime":2220.56,"body":"like zoom through everything but I like to do it from home that's why we have cod-based software"},{"startTime":2220.56,"endTime":2224.8,"body":"like I want to come home I might spend time with you guys and the kids and get everybody down and"},{"startTime":2224.8,"endTime":2230.48,"body":"then I'll sit and like go through records but really that's my choice because I like to walk around"},{"startTime":2230.48,"endTime":2235.36,"body":"and talk to people I like to spend time with everybody even if I don't have something else I have to do"},{"startTime":2235.36,"endTime":2239.6,"body":"records are not my priority what about on the billing side I could see where that can create"},{"startTime":2239.6,"endTime":2244.96,"body":"some inefficiencies from veterinarians trying to figure out what to charge for who's taking care of that"},{"startTime":2244.96,"endTime":2250.0,"body":"how's everything can put into those so I'll be honest I have seen data that says that"},{"startTime":2250.64,"endTime":2257.36,"body":"it's actually better if your support team bills for you because things aren't missed and we're more"},{"startTime":2257.36,"endTime":2263.68,"body":"likely to give discounts or to write stuff off when we see the cost of things and so especially if"},{"startTime":2263.68,"endTime":2270.08,"body":"you have like a very open book way of leading where people know like when we make money it helps"},{"startTime":2270.08,"endTime":2275.28,"body":"everybody as a whole like you can have more raises you can pay people more or there's bonus systems"},{"startTime":2275.28,"endTime":2280.08,"body":"in place like they are inclined to want to build things and build correctly and so I"},{"startTime":2280.88,"endTime":2285.6,"body":"like it when my team does the invoicing they do a majority of it and then I'll just double check"},{"startTime":2285.6,"endTime":2290.48,"body":"things we have templates for all our surgeries and all that surgery invoicing gets done"},{"startTime":2290.48,"endTime":2295.12,"body":"usually while we're in the procedure and they're monitoring anesthesia they can just"},{"startTime":2295.12,"endTime":2300.08,"body":"put that template in and request meds so we have a lot of that streamline and I think that"},{"startTime":2300.08,"endTime":2306.88,"body":"causes us to miss less things when it's being built and I come out of a room and it's already"},{"startTime":2306.88,"endTime":2310.96,"body":"built and I just can glance at it real quick or say let me add these three medications"},{"startTime":2310.96,"endTime":2316.08,"body":"bottoming bottoming it's done approved and the owner can get checked out faster one of the things that"},{"startTime":2316.08,"endTime":2322.24,"body":"makes me the most frustrated in the world is if we had a great appointment with someone great experience"},{"startTime":2322.24,"endTime":2326.56,"body":"and they go up front and it takes forever to check them out I was I was just going with that"},{"startTime":2326.56,"endTime":2332.08,"body":"efficiency is better for the veterinarians better for the technicians but it's also better for"},{"startTime":2332.08,"endTime":2336.24,"body":"the customer experience yes so I would agree completely that you got to get the customer"},{"startTime":2336.8,"endTime":2340.56,"body":"in and out of it can you stand there forever yeah trying to check out I mean we have a couple of"},{"startTime":2340.56,"endTime":2346.0,"body":"adorable cute like older customers that want to talk because they don't have a lot of people talk to"},{"startTime":2346.0,"endTime":2350.56,"body":"and so they'll sit and banter but I don't want them to have to wait because we don't have the"},{"startTime":2350.56,"endTime":2354.8,"body":"build on yet because we don't have the meds ready yet like I want everybody doing this person's"},{"startTime":2354.8,"endTime":2357.84,"body":"not clicking the right button or standing there looking at the screen trying to figure out what to"},{"startTime":2357.84,"endTime":2362.88,"body":"click next yes and how to build for it or how to do the care credit or how to do the scratch pay so"},{"startTime":2362.88,"endTime":2369.04,"body":"those are all things that we continue to work on because I want that to be seamless seamless experience"},{"startTime":2369.04,"endTime":2374.96,"body":"100% is there any other inefficiencies that you can think of my biggest thing are the things that are"},{"startTime":2374.96,"endTime":2380.64,"body":"the time sucks and so I really want to be you know being efficient with records being efficient in"},{"startTime":2380.64,"endTime":2385.12,"body":"the room with the clients making sure that everyone else is doing the things they can do with the pets"},{"startTime":2385.12,"endTime":2391.2,"body":"and I can do the minimal amount that I need to do is there any other inefficiencies you can think of"},{"startTime":2391.2,"endTime":2397.12,"body":"now I was just going to say I think this is completely parallel with almost any industry and any"},{"startTime":2397.12,"endTime":2403.52,"body":"type of business right you have to utilize your employees and allow them to maximize everything"},{"startTime":2403.52,"endTime":2408.48,"body":"that they can do you have to utilize technology to the best of your abilities and whatever you can"},{"startTime":2408.48,"endTime":2413.44,"body":"afford maybe take care of both of those that's going to make you significantly more efficient"},{"startTime":2413.44,"endTime":2418.24,"body":"right there it's going to and it's also been proven by numerous studies it's going to make"},{"startTime":2418.24,"endTime":2424.48,"body":"this profession more sustainable and cause less burnout for you and your team if you allow people to"},{"startTime":2424.48,"endTime":2430.56,"body":"work to like they're a most ability and they feel valued and they feel trusted they are going to"},{"startTime":2430.56,"endTime":2437.2,"body":"want to be there longer and so I think overall being efficient helps everyone so I think that's a"},{"startTime":2437.2,"endTime":2442.24,"body":"good place to stop I hope that we gave some good tips and tricks talk to you you can reach out to me"},{"startTime":2442.24,"endTime":2446.96,"body":"whenever that's right whenever you're ready to allow us to do some stuff we're looking to check"},{"startTime":2446.96,"endTime":2456.08,"body":"podcast sponsors so yeah but thank you guys so much for listening you can always go on"},{"startTime":2456.08,"endTime":2460.96,"body":"apple or Spotify listen to us and leave a review we love hearing your feedback I love seeing"},{"startTime":2460.96,"endTime":2466.48,"body":"your reviews on their weekly it's great to see the different people and what they're getting out"},{"startTime":2466.48,"endTime":2470.72,"body":"of this podcast I do feel like we're letting people down I saw that the Kelsey brother Filiis on Wednesday"},{"startTime":2470.72,"endTime":2476.56,"body":"and they're teasing everybody with Jason Kelsey with his shirt off oh yeah yeah we're not"},{"startTime":2476.56,"endTime":2481.12,"body":"doing that but like I've got to set my game up a little bit because these are up there they have a lot"},{"startTime":2481.12,"endTime":2487.52,"body":"more a lot more social media juice than we do but we're making we're making small headway so"},{"startTime":2487.52,"endTime":2492.72,"body":"and also you can watch us on YouTube if you want to see us during these podcasts and you like the"},{"startTime":2492.72,"endTime":2500.72,"body":"visual we we'll be at wbc we'd be happy to connect there and follow us on social media at questions"},{"startTime":2500.72,"endTime":2504.8,"body":"with crocker and submit your questions to us please we love these types of questions we love"},{"startTime":2504.8,"endTime":2509.28,"body":"talking about this stuff and we love to hear back from you and get your feedback so thanks so much"},{"startTime":2509.28,"endTime":2511.44,"body":"and have a wonderful day"}]}