{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":14.24,"body":"[MUSIC]"},{"startTime":14.24,"endTime":20.68,"body":"Welcome back to another episode of \"Quarker\" with your host, Dr. Crocker, and my co-host, my husband, Shane."},{"startTime":20.68,"endTime":22.68,"body":"\u003e\u003e Well, I'm on the host."},{"startTime":22.68,"endTime":27.96,"body":"\u003e\u003e Well, probably because I speak at least 80% of the time, and you chime in."},{"startTime":27.96,"endTime":29.96,"body":"\u003e\u003e Yes."},{"startTime":29.96,"endTime":31.68,"body":"\u003e\u003e Do you want to be the host?"},{"startTime":31.68,"endTime":33.76,"body":"You can take charge. You want to take over?"},{"startTime":33.76,"endTime":35.16,"body":"\u003e\u003e I just want the title."},{"startTime":35.16,"endTime":40.56,"body":"\u003e\u003e I said co-host, so technically, you are the one of the host."},{"startTime":40.56,"endTime":42.08,"body":"I am Dr. Crocker."},{"startTime":42.08,"endTime":46.48,"body":"I'm an emergency veterinarian and also a practice owner in Texas."},{"startTime":46.48,"endTime":49.72,"body":"I speak and do a little bit of social media as a veterinarian."},{"startTime":49.72,"endTime":51.24,"body":"You are?"},{"startTime":51.24,"endTime":54.16,"body":"\u003e\u003e Me. I am not a veterinarian."},{"startTime":54.16,"endTime":56.24,"body":"\u003e\u003e No. \u003e\u003e Or an Oman personality."},{"startTime":56.24,"endTime":59.04,"body":"What do you do? What is your contribution to this podcast?"},{"startTime":59.04,"endTime":61.8,"body":"You want to be the host? What are your qualifications, sir?"},{"startTime":61.8,"endTime":66.24,"body":"\u003e\u003e I'm just here to drink water, using my dot-mountain dues, but I'm out."},{"startTime":66.24,"endTime":68.96,"body":"\u003e\u003e Answer whatever question you ask of me."},{"startTime":68.96,"endTime":76.56,"body":"\u003e\u003e The podcast, you do bring a note of honesty and truth and a little bit of levity to the podcast."},{"startTime":76.56,"endTime":79.0,"body":"The podcast is based off of your questions."},{"startTime":79.0,"endTime":83.28,"body":"People ask those questions about being a veterinary medicine, about owning a practice,"},{"startTime":83.28,"endTime":86.48,"body":"and we answer them and that is it."},{"startTime":86.48,"endTime":89.6,"body":"We need your questions to continue the podcast."},{"startTime":89.6,"endTime":93.72,"body":"You can follow us at questions with Crocker on any of our social media channels."},{"startTime":93.72,"endTime":96.76,"body":"You also can watch us on YouTube and we love feedback."},{"startTime":96.76,"endTime":97.84,"body":"People want to leave reviews."},{"startTime":97.84,"endTime":99.32,"body":"I got a great message the other day."},{"startTime":99.32,"endTime":100.64,"body":"\u003e\u003e You like positive feedback."},{"startTime":100.64,"endTime":102.92,"body":"\u003e\u003e I mean, all feedback is good."},{"startTime":102.92,"endTime":105.68,"body":"As I've not an older, I've realized all feedback is good,"},{"startTime":105.68,"endTime":109.68,"body":"but I learned to go tip the other day as a leader."},{"startTime":109.68,"endTime":116.24,"body":"If you are giving feedback, you should actually ask someone, \"Are you ready for feedback?\""},{"startTime":116.24,"endTime":119.76,"body":"Not just throw up on them, basically."},{"startTime":119.76,"endTime":123.92,"body":"I felt like that was good because especially working in an emergency room situation,"},{"startTime":123.92,"endTime":128.12,"body":"I work with young veterinarians, and sometimes you see them do something and you automatically"},{"startTime":128.12,"endTime":132.84,"body":"want to say, \"Hey, you should consider this or you should do this and taking a minute to"},{"startTime":132.84,"endTime":135.2,"body":"say, \"Hey, are you open to feedback right now?\""},{"startTime":135.2,"endTime":139.64,"body":"It's actually great because it might be in a weird head space and it might not come across"},{"startTime":139.64,"endTime":140.64,"body":"the right way."},{"startTime":140.64,"endTime":142.76,"body":"I'm trying to implement that in my life."},{"startTime":142.76,"endTime":147.16,"body":"I think it might be great for you also, the children, just making sure you're in a good head"},{"startTime":147.16,"endTime":148.16,"body":"space before."},{"startTime":148.16,"endTime":150.56,"body":"\u003e\u003e There's probably a lot of value to it."},{"startTime":150.56,"endTime":155.24,"body":"\u003e\u003e I give you feedback, but I felt like that was something good to learn in my 40 plus"},{"startTime":155.24,"endTime":160.36,"body":"years to actually ask people if they want feedback before we give it."},{"startTime":160.36,"endTime":163.16,"body":"That is our tip and trick of the day."},{"startTime":163.16,"endTime":168.08,"body":"We are here to talk about all things in veterinary medicine and I'm coming off a night shift"},{"startTime":168.08,"endTime":171.56,"body":"and I look a little tired if you're watching us on YouTube."},{"startTime":171.56,"endTime":176.8,"body":"It was about a 13 hour overnight shift in the ER and I did have a doctor with me until"},{"startTime":176.8,"endTime":177.8,"body":"about 2 a.m."},{"startTime":177.8,"endTime":183.28,"body":"We actually had a cool case, so it was only a four-month-old dog come in because the dog"},{"startTime":183.28,"endTime":186.12,"body":"could eat in a squeaker toy."},{"startTime":186.12,"endTime":189.0,"body":"The squeaker toy was, I don't know, this big."},{"startTime":189.0,"endTime":190.0,"body":"What would you say?"},{"startTime":190.0,"endTime":192.96,"body":"\u003e\u003e I don't think they can get that size on the podcast."},{"startTime":192.96,"endTime":194.64,"body":"\u003e\u003e I was about to describe it."},{"startTime":194.64,"endTime":196.12,"body":"I was going to ask you what you would."},{"startTime":196.12,"endTime":197.2,"body":"\u003e\u003e A baseball."},{"startTime":197.2,"endTime":202.84,"body":"It was a little smaller than a baseball, but it was also flatter, but it was plasticky and"},{"startTime":202.84,"endTime":207.44,"body":"compressible, so the owner brought the other partner's squeaker toy to it."},{"startTime":207.44,"endTime":210.16,"body":"Number one, how the heck did a dog swallow that?"},{"startTime":210.16,"endTime":211.88,"body":"That's huge, right?"},{"startTime":211.88,"endTime":215.48,"body":"Number two, of course, it's a crazy active puppy."},{"startTime":215.48,"endTime":218.6,"body":"Because it's in the stomach and we had an x-ray that showed the beautiful outline of the"},{"startTime":218.6,"endTime":222.56,"body":"squeaker toy in the stomach, we decided to try to scope it."},{"startTime":222.56,"endTime":226.48,"body":"Put it under anesthesia, put the camera down into the stomach and then grab it."},{"startTime":226.48,"endTime":228.08,"body":"Which sounds really easy."},{"startTime":228.08,"endTime":232.32,"body":"We were very hopeful because we actually had the other squeaker toy, so we tried a couple"},{"startTime":232.32,"endTime":237.16,"body":"of the tools on it that we used to get stuff out of the stomach and we found some that seemed"},{"startTime":237.16,"endTime":239.92,"body":"like they would work really well to grab it."},{"startTime":239.92,"endTime":245.72,"body":"Dog one under anesthesia, put the scope down there, found it, boom, right away, bright blue,"},{"startTime":245.72,"endTime":248.12,"body":"easy to find, not a lot of food in there."},{"startTime":248.12,"endTime":250.2,"body":"Really your ideal scenario."},{"startTime":250.2,"endTime":251.76,"body":"Guess how long it took us to scope that out?"},{"startTime":251.76,"endTime":255.12,"body":"\u003e\u003e I don't know what a normal length time is, let's say 10 minutes."},{"startTime":255.12,"endTime":256.12,"body":"\u003e\u003e A hour and a half."},{"startTime":256.12,"endTime":257.12,"body":"\u003e\u003e Oh my gosh."},{"startTime":257.12,"endTime":258.12,"body":"\u003e\u003e Yeah."},{"startTime":258.12,"endTime":261.76,"body":"So I told the owner from the beginning because I've done this long enough that I want to set"},{"startTime":261.76,"endTime":263.36,"body":"like appropriate expectations."},{"startTime":263.36,"endTime":265.36,"body":"But any time you have something that is more--"},{"startTime":265.36,"endTime":268.12,"body":"\u003e\u003e You were told me hour and a half of the, we'll see what happens."},{"startTime":268.12,"endTime":272.12,"body":"\u003e\u003e Well, the only other option is to do surgery and go in there and like open the stomach"},{"startTime":272.12,"endTime":275.6,"body":"up which they want to avoid, obviously, this young dog."},{"startTime":275.6,"endTime":279.42,"body":"So I told them, \"Any time you have something round and this is really common to the tennis"},{"startTime":279.42,"endTime":282.72,"body":"balls because of round and there's no surface to grab.\""},{"startTime":282.72,"endTime":287.4,"body":"So you try to grab it, we actually have this wire thing that we push out and it's a loop"},{"startTime":287.4,"endTime":288.8,"body":"and you try to loop it."},{"startTime":288.8,"endTime":292.6,"body":"But it's slippery because of the fluid in the stomach and it's round."},{"startTime":292.6,"endTime":298.0,"body":"So we literally get it like perfectly positioned and I'd be like, \"So steady and they'd be pulling"},{"startTime":298.0,"endTime":300.88,"body":"back tightening the loop and it would just slip off at the last minute.\""},{"startTime":300.88,"endTime":303.96,"body":"\u003e\u003e You think there'd be some grip on the other side of the wire piece?"},{"startTime":303.96,"endTime":308.6,"body":"\u003e\u003e It is, it's textured but it doesn't matter because you just have to have it perfectly"},{"startTime":308.6,"endTime":309.6,"body":"placed."},{"startTime":309.6,"endTime":313.16,"body":"\u003e\u003e The torus with tennis balls too because we also have like a little clamp that can grab"},{"startTime":313.16,"endTime":316.48,"body":"stuff and we tried to put the clamp down there and like press against it and grab it because"},{"startTime":316.48,"endTime":320.88,"body":"it seemed really soft at the other one we had but the clamp is just not strong enough"},{"startTime":320.88,"endTime":325.44,"body":"to like really grab it because it has to be an instrument small enough to fit all the"},{"startTime":325.44,"endTime":329.0,"body":"way through the scope but then also like open up and do what they need to do in there."},{"startTime":329.0,"endTime":333.6,"body":"So I set the expectation for the owner that scopes can last a while but we weren't going"},{"startTime":333.6,"endTime":334.6,"body":"to give up."},{"startTime":334.6,"endTime":336.64,"body":"And honestly, I was about to give up."},{"startTime":336.64,"endTime":340.56,"body":"Like we've been doing it an hour and a half, you only have so much anesthesia time so I"},{"startTime":340.56,"endTime":345.72,"body":"was actually talking to them about we might need to go to surgery just get it out and I had"},{"startTime":345.72,"endTime":349.88,"body":"gone to make a surgery estimate and me and one of the other doctors Dr. Lake had been"},{"startTime":349.88,"endTime":353.88,"body":"kind of switching off because there was other patients in the hospital and so we were switching"},{"startTime":353.88,"endTime":360.08,"body":"off like as we needed to to try to get it out and then also see the other patients in"},{"startTime":360.08,"endTime":361.24,"body":"the hospital."},{"startTime":361.24,"endTime":364.84,"body":"So I was going to make the estimate and I heard everyone go, \"Ugh!\" and so I ran over"},{"startTime":364.84,"endTime":368.12,"body":"there and it was fun because we're open concept ER so the owners are there."},{"startTime":368.12,"endTime":372.76,"body":"They're videoing everyone standing around because scopes are just like cool to watch and"},{"startTime":372.76,"endTime":377.4,"body":"they had gotten a hold of it and so everyone's like slow, slow and they're pulling it out"},{"startTime":377.4,"endTime":378.4,"body":"slowly."},{"startTime":378.4,"endTime":379.84,"body":"I like one of those machines at the arcade."},{"startTime":379.84,"endTime":384.84,"body":"It's so that and so they got it actually out and then it popped loose right in the"},{"startTime":384.84,"endTime":387.52,"body":"esophagus and everyone's like, \"Ugh!\""},{"startTime":387.52,"endTime":391.68,"body":"And so it's sitting there but it had compressed down so there was finally a sharp edge."},{"startTime":391.68,"endTime":395.96,"body":"We actually switched tools real quick, grabbed with the pliers, pulled it out and you pulled"},{"startTime":395.96,"endTime":398.0,"body":"it out and everyone's like, \"Yeah!\""},{"startTime":398.0,"endTime":401.48,"body":"I mean it was awesome and so very rewarding."},{"startTime":401.48,"endTime":402.48,"body":"The dog did great."},{"startTime":402.48,"endTime":403.48,"body":"She woke up great."},{"startTime":403.48,"endTime":406.0,"body":"She honestly will probably eat something else again."},{"startTime":406.0,"endTime":409.96,"body":"I told them you probably should look into pet insurance because this will happen again."},{"startTime":409.96,"endTime":413.32,"body":"The guy was running, he said this, \"Grigor Toy and Sam, this is the most expensive dog toy"},{"startTime":413.32,"endTime":414.32,"body":"ever.\""},{"startTime":414.32,"endTime":415.32,"body":"Bye."},{"startTime":415.32,"endTime":419.72,"body":"But she went home an hour after the procedure because it's non-invasive and you get the"},{"startTime":419.72,"endTime":420.72,"body":"pop mountain."},{"startTime":420.72,"endTime":426.36,"body":"So it was best case scenario for that but I have not and I didn't say the slas I had to"},{"startTime":426.36,"endTime":432.36,"body":"munging myself but I have not had a successful scope where like I couldn't get it out and I"},{"startTime":432.36,"endTime":433.36,"body":"don't know how long."},{"startTime":433.36,"endTime":435.16,"body":"Like I haven't had to take anything to certain."},{"startTime":435.16,"endTime":436.16,"body":"Love it, unsuccessful scope."},{"startTime":436.16,"endTime":437.16,"body":"Oh, you're right."},{"startTime":437.16,"endTime":441.24,"body":"I have not had an unsuccessful scope in, I don't know how long and it was going to be so"},{"startTime":441.24,"endTime":447.04,"body":"mad if I could get this one out and so I was very thankful for Dr. Lake and her continuing"},{"startTime":447.04,"endTime":451.56,"body":"to try while I was working on the other one and the team just like not giving up everyone."},{"startTime":451.56,"endTime":454.04,"body":"Kind of kept switching out and saying like let's try this tool."},{"startTime":454.04,"endTime":457.6,"body":"We were trying to rig like a bag that we could maybe put down in there and like scoop it"},{"startTime":457.6,"endTime":459.88,"body":"out with because the other nets we had were too small."},{"startTime":459.88,"endTime":465.12,"body":"So it was definitely a team effort but it was really fun to do it successfully and the"},{"startTime":465.12,"endTime":466.84,"body":"owner was so grateful."},{"startTime":466.84,"endTime":469.12,"body":"We didn't have to obviously do surgery on their dog."},{"startTime":469.12,"endTime":473.6,"body":"So it was a good case and even though I was tired and Dr. Lake was tired working"},{"startTime":473.6,"endTime":477.4,"body":"them overnight, it was I don't know one of those moments that you're like this is why I work"},{"startTime":477.4,"endTime":478.4,"body":"ER."},{"startTime":478.4,"endTime":479.4,"body":"It's very cool."},{"startTime":479.4,"endTime":483.32,"body":"And you know at some point that skill is going to come and come and handy with our dog."},{"startTime":483.32,"endTime":484.32,"body":"So very true."},{"startTime":484.32,"endTime":488.0,"body":"As of now I just make him throw up all the stuff he eats but at some point there will be"},{"startTime":488.0,"endTime":491.2,"body":"something that will have to probably go in there and so it was an option for that dog."},{"startTime":491.2,"endTime":492.72,"body":"You could make him throw it up."},{"startTime":492.72,"endTime":494.24,"body":"So they had actually that's a good question."},{"startTime":494.24,"endTime":499.6,"body":"They'd actually tried that and the referring vet is a younger vet that I actually know"},{"startTime":499.6,"endTime":503.52,"body":"and so she called me and said like we try to get this dog to vomit."},{"startTime":503.52,"endTime":509.52,"body":"She's mom it up food mom at this week or back up and so I was like send it over we'll"},{"startTime":509.52,"endTime":514.56,"body":"scope it and so I thought about it and I said you know when do you get off and she said I'm"},{"startTime":514.56,"endTime":517.76,"body":"about to be off and I'm like why don't you come over and like help me scope it."},{"startTime":517.76,"endTime":522.24,"body":"So she actually came over to the hospital and she helped run the camera and watched"},{"startTime":522.24,"endTime":525.72,"body":"the scope the whole time and like was there the whole time the owner's like it's so cool"},{"startTime":525.72,"endTime":529.56,"body":"that you know you came over to watch and so she hung out for a while."},{"startTime":529.56,"endTime":534.04,"body":"In the ER so it's just nice to like collaborate with people that work together and I think"},{"startTime":534.04,"endTime":539.24,"body":"the owners felt very I don't know a valued and they really appreciated like all of us"},{"startTime":539.24,"endTime":542.6,"body":"coming together as a team like not to give up on their dog."},{"startTime":542.6,"endTime":547.64,"body":"I think sometimes pet owners here know a lot more than they hear yes from emergency professionals"},{"startTime":547.64,"endTime":553.16,"body":"in vet med just because of being sure stacked in other things and so I was definitely"},{"startTime":553.16,"endTime":557.56,"body":"one of those like feel good this is why I do it cases so you like it."},{"startTime":557.56,"endTime":558.56,"body":"I do."},{"startTime":558.56,"endTime":560.56,"body":"I feel like you would enjoy something like that because it's like a video."},{"startTime":560.56,"endTime":564.28,"body":"I would for about 20 minutes hour and a half amount."},{"startTime":564.28,"endTime":568.24,"body":"You know how the patients the longest scope that I ever saw in the emergency room and it's"},{"startTime":568.24,"endTime":573.28,"body":"because they it was like small pieces where they just kept pulling stuff out and pulling"},{"startTime":573.28,"endTime":579.24,"body":"stuff out it was four hours and that dog avoided surgery but it was a long time."},{"startTime":579.24,"endTime":582.72,"body":"The worst ones are tennis balls don't let your dogs play with tennis balls."},{"startTime":582.72,"endTime":587.28,"body":"I'll just do pet owner PSA because tennis balls are perfectly round and there's no grip"},{"startTime":587.28,"endTime":589.4,"body":"and then they have that fuzz on the outside."},{"startTime":589.4,"endTime":593.08,"body":"So if there's a tennis ball I don't even try to go in and scope in unless it's shooting"},{"startTime":593.08,"endTime":596.92,"body":"a piece is where I can grab edges because you literally are trying to like grab and you"},{"startTime":596.92,"endTime":599.2,"body":"just pulling fuzz off and pulling fuzz off."},{"startTime":599.2,"endTime":604.4,"body":"So I know now just take those dogs to surgery if it's an intact tennis ball because everything"},{"startTime":604.4,"endTime":608.24,"body":"else we have won't fit around something that big but also like how does a dog swallow"},{"startTime":608.24,"endTime":609.56,"body":"a whole tennis ball?"},{"startTime":609.56,"endTime":611.32,"body":"That's what's amazing to me."},{"startTime":611.32,"endTime":614.84,"body":"I guess at least it's job security unfortunately."},{"startTime":614.84,"endTime":616.64,"body":"So that was our cool case last night."},{"startTime":616.64,"endTime":617.64,"body":"What did you do last night?"},{"startTime":617.64,"endTime":623.0,"body":"So for the scoping companies they ought to think about a bigger net and a bigger yeah so the"},{"startTime":623.0,"endTime":627.52,"body":"owner was actually asking that and talking about like they should do more contraptions and"},{"startTime":627.52,"endTime":632.92,"body":"I explain to them that everything we have is actually like from the human world essentially"},{"startTime":632.92,"endTime":637.24,"body":"because of the research that goes into it in patents and people don't eat things that"},{"startTime":637.24,"endTime":642.08,"body":"big like people don't swallow things that are super big so everything they have probably"},{"startTime":642.08,"endTime":645.24,"body":"is going to like be able to scope out something a person would eat."},{"startTime":645.24,"endTime":647.4,"body":"It's just dogs are worse."},{"startTime":647.4,"endTime":648.4,"body":"Just whist up."},{"startTime":648.4,"endTime":651.8,"body":"So he's like we should create something like if you do it I'll help you."},{"startTime":651.8,"endTime":656.44,"body":"I'll mark it the heck out of it but it's a lot of time and money to do that so but every"},{"startTime":656.44,"endTime":660.24,"body":"time I scope I do think that like I wish we had a bigger basket I wish we had a better"},{"startTime":660.24,"endTime":665.24,"body":"tool but I think it's just because it's not financially worth it yet for a company to"},{"startTime":665.24,"endTime":666.24,"body":"do that."},{"startTime":666.24,"endTime":668.28,"body":"But hey next job idea for you?"},{"startTime":668.28,"endTime":669.28,"body":"What?"},{"startTime":669.28,"endTime":670.28,"body":"Next job idea for you."},{"startTime":670.28,"endTime":671.28,"body":"Oh, job idea."},{"startTime":671.28,"endTime":673.64,"body":"I thought you said one of me did do something right now."},{"startTime":673.64,"endTime":678.72,"body":"No, no, no, no, you're an entrepreneur though so you could invest in it."},{"startTime":678.72,"endTime":679.72,"body":"We could."},{"startTime":679.72,"endTime":681.84,"body":"You don't seem very motivated by that."},{"startTime":681.84,"endTime":682.84,"body":"That's it."},{"startTime":682.84,"endTime":684.28,"body":"No, it's a bit of a deal on that."},{"startTime":684.28,"endTime":689.56,"body":"So speaking of jobs we are going to do something a little different in this podcast and we're"},{"startTime":689.56,"endTime":692.8,"body":"going to consolidate like a lot of questions I've gotten recently."},{"startTime":692.8,"endTime":694.6,"body":"We own a practice in Texas and we do."},{"startTime":694.6,"endTime":696.28,"body":"Do we have to scope it or practice?"},{"startTime":696.28,"endTime":697.28,"body":"We do."},{"startTime":697.28,"endTime":701.24,"body":"We actually have two scopes because they used to do horses and you scope horses a lot"},{"startTime":701.24,"endTime":704.72,"body":"of times like their airways and guttural pouches so we have two scopes."},{"startTime":704.72,"endTime":711.32,"body":"So if anybody needs a scope out to the animal hospital and for worth, we can help you out."},{"startTime":711.32,"endTime":714.18,"body":"But we are trying to update our practice."},{"startTime":714.18,"endTime":715.52,"body":"We are renovating."},{"startTime":715.52,"endTime":717.16,"body":"We have owned it for how long?"},{"startTime":717.16,"endTime":718.16,"body":"Won't you give a little backstory?"},{"startTime":718.16,"endTime":720.16,"body":"Probably a year and a half?"},{"startTime":720.16,"endTime":721.16,"body":"No?"},{"startTime":721.16,"endTime":723.16,"body":"I'm guessing."},{"startTime":723.16,"endTime":725.4,"body":"You're killing it with the co-hosting today."},{"startTime":725.4,"endTime":726.4,"body":"I mean the dead stuff."},{"startTime":726.4,"endTime":728.2,"body":"It's been a long, it's been a long day."},{"startTime":728.2,"endTime":729.2,"body":"Kill him here right now."},{"startTime":729.2,"endTime":730.2,"body":"A long day."},{"startTime":730.2,"endTime":732.84,"body":"I worked it overnight and I'm like bringing the energy."},{"startTime":732.84,"endTime":734.36,"body":"I need you to drink another round."},{"startTime":734.36,"endTime":735.36,"body":"I don't have any."},{"startTime":735.36,"endTime":736.36,"body":"That's the problem."},{"startTime":736.36,"endTime":737.36,"body":"Oh, we have."},{"startTime":737.36,"endTime":738.36,"body":"Nobody ordered Mountain Dews."},{"startTime":738.36,"endTime":740.44,"body":"Oh, we have a Mountain Dew deficiency."},{"startTime":740.44,"endTime":741.44,"body":"Shorted."},{"startTime":741.44,"endTime":742.44,"body":"Okay."},{"startTime":742.44,"endTime":743.52,"body":"That makes a lot more sense."},{"startTime":743.52,"endTime":748.16,"body":"So yes, we've owned it for a year and a half and one of the things from the beginning,"},{"startTime":748.16,"endTime":752.2,"body":"like part of us buying it was knowing that almost half the building used to be large"},{"startTime":752.2,"endTime":756.0,"body":"animal completely open and really was not being utilized."},{"startTime":756.0,"endTime":759.0,"body":"So knowing that we wanted to renovate that space."},{"startTime":759.0,"endTime":761.16,"body":"So we are in the middle of that."},{"startTime":761.16,"endTime":764.8,"body":"We put together a five year plan and that was in your like four."},{"startTime":764.8,"endTime":767.48,"body":"I'm pretty sure is the renovation."},{"startTime":767.48,"endTime":771.2,"body":"I can't help it that the practice has been so successful that we're outgrowing our current"},{"startTime":771.2,"endTime":772.2,"body":"space."},{"startTime":772.2,"endTime":773.44,"body":"I'm just saying."},{"startTime":773.44,"endTime":777.4,"body":"So let's talk first about what are the reasons that we renovated?"},{"startTime":777.4,"endTime":779.92,"body":"Do you want to give a reason first?"},{"startTime":779.92,"endTime":781.32,"body":"We need to more exam rooms."},{"startTime":781.32,"endTime":784.48,"body":"We can't grow without having more exam rooms."},{"startTime":784.48,"endTime":787.28,"body":"We actually had this conversation on social media recently and I kind of asked about"},{"startTime":787.28,"endTime":791.72,"body":"ratios and exam rooms and pretty much everyone agreed that an efficient practice is going"},{"startTime":791.72,"endTime":795.12,"body":"to have at least a one to two like doctor exam room ratio."},{"startTime":795.12,"endTime":798.44,"body":"Right now we only have two exam rooms and we have two doctors."},{"startTime":798.44,"endTime":802.8,"body":"I also work there sometimes but two a day in a one to one doesn't work."},{"startTime":802.8,"endTime":805.28,"body":"I can only have one person seeing rooms at a time."},{"startTime":805.28,"endTime":809.8,"body":"So we're going to increase to four exam rooms and we're also going to increase our treatment"},{"startTime":809.8,"endTime":813.56,"body":"space to dramatically our space to hold animals."},{"startTime":813.56,"endTime":818.56,"body":"And I'm really excited about building like a special dental area just for dentistry."},{"startTime":818.56,"endTime":820.16,"body":"That's also close to surgery."},{"startTime":820.16,"endTime":822.4,"body":"So we can also ask them out to exam rooms."},{"startTime":822.4,"endTime":823.4,"body":"Yes."},{"startTime":823.4,"endTime":826.08,"body":"So technically we have maybe six exam rooms."},{"startTime":826.08,"endTime":827.84,"body":"Yes, two outdoors."},{"startTime":827.84,"endTime":834.32,"body":"So part of this space is the old large animal that's enclosed and basically we're renovating"},{"startTime":834.32,"endTime":839.52,"body":"all that to be our new small animal area with a new reception lobby exam rooms and then"},{"startTime":839.52,"endTime":840.96,"body":"lab pharmacy."},{"startTime":840.96,"endTime":847.92,"body":"And then our old space is going to become X-ray, ultrasound, cat room, offices and our"},{"startTime":847.92,"endTime":852.56,"body":"actual area for our team to have a space to like have one just relax."},{"startTime":852.56,"endTime":853.56,"body":"Right, exactly."},{"startTime":853.56,"endTime":854.56,"body":"Yes."},{"startTime":854.56,"endTime":856.84,"body":"So very excited about that."},{"startTime":856.84,"endTime":858.92,"body":"But it is a lot of work."},{"startTime":858.92,"endTime":863.1,"body":"So do you feel like it's going well so far?"},{"startTime":863.1,"endTime":864.1,"body":"It is going."},{"startTime":864.1,"endTime":865.1,"body":"Yes."},{"startTime":865.1,"endTime":869.4,"body":"Do you feel it's going better than it probably could be going, it could be going"},{"startTime":869.4,"endTime":870.4,"body":"loavers?"},{"startTime":870.4,"endTime":872.84,"body":"What are some of the biggest challenges with all of it?"},{"startTime":872.84,"endTime":874.08,"body":"I have the gate."},{"startTime":874.08,"endTime":880.24,"body":"We had to scale down our idea for probably two reasons."},{"startTime":880.24,"endTime":883.72,"body":"One, trying to get city to approve we wanted to do was going to take forever and cost a lot"},{"startTime":883.72,"endTime":888.68,"body":"of money and to the cost to do we wanted to do which was ad square footage."},{"startTime":888.68,"endTime":889.68,"body":"Yes."},{"startTime":889.68,"endTime":892.72,"body":"I was just going to be cost prohibitive because we have a huge space."},{"startTime":892.72,"endTime":895.92,"body":"I don't even know how many square feet it is that's covered already off the back of"},{"startTime":895.92,"endTime":896.92,"body":"the building."},{"startTime":896.92,"endTime":900.56,"body":"So 80 by 40 covered arena."},{"startTime":900.56,"endTime":906.4,"body":"So our idea was actually to expand all the way into that space almost and add like six"},{"startTime":906.4,"endTime":912.16,"body":"exam rooms, have a much bigger lobby and just more space in general."},{"startTime":912.16,"endTime":917.16,"body":"But the cost to actually add on versus just renovating what we had the cost difference was"},{"startTime":917.16,"endTime":920.64,"body":"I mean two, three times more."},{"startTime":920.64,"endTime":926.88,"body":"And yeah, and I don't when we looked at it, it wasn't going to make sense financially."},{"startTime":926.88,"endTime":927.88,"body":"And with the model."},{"startTime":927.88,"endTime":933.28,"body":"So I think with four exam rooms and having a special dental suite, having a surgery suite"},{"startTime":933.28,"endTime":940.16,"body":"and having we're going to have three treatment tables plus a special procedures room."},{"startTime":940.16,"endTime":943.56,"body":"I really think I can still have like four bets in there that aren't all scheduled at the"},{"startTime":943.56,"endTime":948.52,"body":"same time, but I can have three to four in there and that's kind of our goal."},{"startTime":948.52,"endTime":953.52,"body":"So I think that it was hard to change our expectation and anyone going into renovations"},{"startTime":953.52,"endTime":957.68,"body":"should know that probably you'll have a plan A, but you're probably going to end up with"},{"startTime":957.68,"endTime":958.68,"body":"a plan."},{"startTime":958.68,"endTime":962.04,"body":"Yeah, Z Z Z Z Z."},{"startTime":962.04,"endTime":964.08,"body":"We only redid our plans about 800 times."},{"startTime":964.08,"endTime":965.08,"body":"Yes."},{"startTime":965.08,"endTime":970.0,"body":"And honestly, as we were framing and doing things, we were changing it up as we went along."},{"startTime":970.0,"endTime":976.32,"body":"So that has been a little bit of a mental adjustment, but it's been really exciting to actually"},{"startTime":976.32,"endTime":980.0,"body":"see it come about to walk through the framed area."},{"startTime":980.0,"endTime":983.68,"body":"And then we are getting a new X ray, which the entire team has pumped about."},{"startTime":983.68,"endTime":985.72,"body":"So we are outfitting a new X ray room."},{"startTime":985.72,"endTime":990.32,"body":"And that's the first room now to actually have new paint in it and new flooring and just"},{"startTime":990.32,"endTime":992.36,"body":"seeing the clean, fresh base."},{"startTime":992.36,"endTime":996.88,"body":"I think it's visually helped the team like, no, why we're going through all this headache"},{"startTime":996.88,"endTime":997.88,"body":"and what we're doing."},{"startTime":997.88,"endTime":1001.96,"body":"Yeah, we have to be kind of strategic of how we do this because we have to continue to operate."},{"startTime":1001.96,"endTime":1006.0,"body":"So where the X ray is currently, we need to get in that area and work."},{"startTime":1006.0,"endTime":1010.52,"body":"So we need to set up the new X ray rooms."},{"startTime":1010.52,"endTime":1012.56,"body":"We can set up the new X ray, clear that space out and get in there and work at some point."},{"startTime":1012.56,"endTime":1018.12,"body":"So yeah, the where the X ray is is actually in surgery right now because it's a huge room."},{"startTime":1018.12,"endTime":1022.24,"body":"And we're going to move it into our it own area and then be able to enclose surgery to"},{"startTime":1022.24,"endTime":1027.52,"body":"have a more kind of sterile space, which I really want, especially coming from an emergency"},{"startTime":1027.52,"endTime":1030.92,"body":"setting, like what we have there versus what I have now."},{"startTime":1030.92,"endTime":1036.76,"body":"I really want to elevate overall like the medical quality that we're offering pets."},{"startTime":1036.76,"endTime":1039.08,"body":"So excited about that."},{"startTime":1039.08,"endTime":1041.96,"body":"I hated the fact that we had space that was unused."},{"startTime":1041.96,"endTime":1046.48,"body":"Yeah, we had a lot of dead space that was just not being utilized very well."},{"startTime":1046.48,"endTime":1051.44,"body":"I mean, I think the most efficient hospital is one where every single room is being used"},{"startTime":1051.44,"endTime":1053.4,"body":"at some point in time."},{"startTime":1053.4,"endTime":1057.68,"body":"In general, like surgery needs to be full as much of the day as possible, dentistry needs"},{"startTime":1057.68,"endTime":1059.2,"body":"to be full as much of the day as possible."},{"startTime":1059.2,"endTime":1064.48,"body":"I want people taking ultrasounds, doing X rays, I want, you know, the kennels full because"},{"startTime":1064.48,"endTime":1065.48,"body":"you have drop offs."},{"startTime":1065.48,"endTime":1070.96,"body":"And so as much of our space being utilized as possible means better business and means"},{"startTime":1070.96,"endTime":1075.88,"body":"more profits, which means we can do more for our clients and also take care of our team"},{"startTime":1075.88,"endTime":1076.88,"body":"better."},{"startTime":1076.88,"endTime":1081.12,"body":"And so it was literally killing me the fact that half the building was just sitting there"},{"startTime":1081.12,"endTime":1082.12,"body":"empty."},{"startTime":1082.12,"endTime":1084.28,"body":"So excited about that."},{"startTime":1084.28,"endTime":1091.2,"body":"And this is kind of phase one, right? So redoing the outdoor area or the indoor area."},{"startTime":1091.2,"endTime":1095.0,"body":"And then we're going to redo the old part of the hospital that we're currently working"},{"startTime":1095.0,"endTime":1096.0,"body":"in."},{"startTime":1096.0,"endTime":1097.52,"body":"And then it's almost three phase."},{"startTime":1097.52,"endTime":1100.36,"body":"We've got to finish the new area so we can move into it."},{"startTime":1100.36,"endTime":1101.36,"body":"Yes."},{"startTime":1101.36,"endTime":1105.7,"body":"We've got to open it up to the existing treatment area, which is going to be probably the"},{"startTime":1105.7,"endTime":1110.28,"body":"trickiest part because that's where we're going to be working around people who are actually"},{"startTime":1110.28,"endTime":1111.28,"body":"trying to work."},{"startTime":1111.28,"endTime":1112.28,"body":"Yes."},{"startTime":1112.28,"endTime":1118.88,"body":"And then it goes off from that, but it's simply up over the walls and merge the two environments."},{"startTime":1118.88,"endTime":1121.24,"body":"Which let me just give a note to that."},{"startTime":1121.24,"endTime":1126.84,"body":"So we've tried along the way to really keep the team updated with like what we're doing,"},{"startTime":1126.84,"endTime":1128.52,"body":"why we're doing it."},{"startTime":1128.52,"endTime":1133.28,"body":"There's a little bit that the new AC heating wasn't working and it was pretty chilly in"},{"startTime":1133.28,"endTime":1134.28,"body":"there."},{"startTime":1134.28,"endTime":1135.28,"body":"Yeah, 50 degrees."},{"startTime":1135.28,"endTime":1137.48,"body":"Oh, it's that's pretty cool."},{"startTime":1137.48,"endTime":1138.92,"body":"The team's like, it's kind of cold."},{"startTime":1138.92,"endTime":1139.92,"body":"It's 50."},{"startTime":1139.92,"endTime":1141.48,"body":"I'm like, that's really cold."},{"startTime":1141.48,"endTime":1147.04,"body":"And then we also, there was like a lot of drywall type dust everywhere."},{"startTime":1147.04,"endTime":1150.08,"body":"Our family actually spent the weekend up there with the kids and we were like cleaning"},{"startTime":1150.08,"endTime":1154.08,"body":"every surface we could because we're trying to do things on the weekend and then, you know,"},{"startTime":1154.08,"endTime":1156.96,"body":"how people be able to be back in their Monday working."},{"startTime":1156.96,"endTime":1159.4,"body":"But I think our team has handled it really well."},{"startTime":1159.4,"endTime":1163.12,"body":"I know it hasn't been the easiest thing and unfortunately it's only going to get harder"},{"startTime":1163.12,"endTime":1164.12,"body":"than just a little months."},{"startTime":1164.12,"endTime":1165.12,"body":"Yeah, just to get it pretty hectic."},{"startTime":1165.12,"endTime":1166.12,"body":"Yes."},{"startTime":1166.12,"endTime":1169.96,"body":"So as a practice owner, I think being transparent about like what the goal is, what the plan"},{"startTime":1169.96,"endTime":1174.72,"body":"is and really explaining what's happening and why it's happening and prepping people"},{"startTime":1174.72,"endTime":1176.08,"body":"for it is helpful."},{"startTime":1176.08,"endTime":1180.88,"body":"And I just try to be as like appreciative as possible with everyone for their patients and"},{"startTime":1180.88,"endTime":1184.76,"body":"for putting up a stuff because we are literally moving and cramming stuff in places right"},{"startTime":1184.76,"endTime":1189.0,"body":"now so we can get the renovation done and then move into the new space."},{"startTime":1189.0,"endTime":1193.28,"body":"But seeing the new flooring, the new paint, seeing things be updated, I think it's exciting"},{"startTime":1193.28,"endTime":1194.28,"body":"for everyone."},{"startTime":1194.28,"endTime":1195.28,"body":"I would agree."},{"startTime":1195.28,"endTime":1198.68,"body":"So phase three, talk about that a little bit more."},{"startTime":1198.68,"endTime":1205.64,"body":"So that would be more of the renovation on the current side, which is paint, face lift,"},{"startTime":1205.64,"endTime":1209.12,"body":"built to malls, new floors, that type of thing."},{"startTime":1209.12,"endTime":1210.12,"body":"That's phase two."},{"startTime":1210.12,"endTime":1211.12,"body":"Sorry."},{"startTime":1211.12,"endTime":1212.12,"body":"That's technically phase three."},{"startTime":1212.12,"endTime":1213.12,"body":"Yeah."},{"startTime":1213.12,"endTime":1214.12,"body":"What?"},{"startTime":1214.12,"endTime":1215.12,"body":"No."},{"startTime":1215.12,"endTime":1217.56,"body":"So phase two is going to be us opening up and working in the middle section."},{"startTime":1217.56,"endTime":1219.12,"body":"So you have four phases and I have three."},{"startTime":1219.12,"endTime":1220.12,"body":"Yes."},{"startTime":1220.12,"endTime":1221.12,"body":"Okay."},{"startTime":1221.12,"endTime":1222.12,"body":"And then the fourth phase would be the outside work."},{"startTime":1222.12,"endTime":1223.12,"body":"Okay."},{"startTime":1223.12,"endTime":1226.36,"body":"So talk about the outside because that's one of the parts I'm most excited about."},{"startTime":1226.36,"endTime":1229.08,"body":"The outside is still unclear to me exactly what we're doing."},{"startTime":1229.08,"endTime":1232.16,"body":"Oh, the outside is so clear to me."},{"startTime":1232.16,"endTime":1235.52,"body":"The outside is one of the reasons that I actually was really excited about the property."},{"startTime":1235.52,"endTime":1239.64,"body":"I think the outside is unclear to you because of the price tag on the outside."},{"startTime":1239.64,"endTime":1245.2,"body":"Again, the outside is very unclear as to what the end result may or may not look like"},{"startTime":1245.2,"endTime":1246.2,"body":"at this point."},{"startTime":1246.2,"endTime":1253.2,"body":"So to paint the picture, we have a huge covered area that had like metal pipe fencing that"},{"startTime":1253.2,"endTime":1254.88,"body":"was really heavy duty."},{"startTime":1254.88,"endTime":1259.32,"body":"We had a big kind of open area that you could have I've stuck in and then smaller pens all"},{"startTime":1259.32,"endTime":1260.68,"body":"around it."},{"startTime":1260.68,"endTime":1266.36,"body":"And so it's great because it's covered completely and it is attached to the hospital."},{"startTime":1266.36,"endTime":1269.24,"body":"So I was thinking like, what can I do with this space?"},{"startTime":1269.24,"endTime":1271.2,"body":"We currently don't see livestock."},{"startTime":1271.2,"endTime":1272.68,"body":"We don't need all those pens."},{"startTime":1272.68,"endTime":1274.44,"body":"And so I had a great idea."},{"startTime":1274.44,"endTime":1280.08,"body":"Basically, we're going to create an outdoor area for our clients and also like an education"},{"startTime":1280.08,"endTime":1281.08,"body":"area."},{"startTime":1281.08,"endTime":1286.4,"body":"So we cleared out like a majority of the pipe and we're leaving one section at the very"},{"startTime":1286.4,"endTime":1291.32,"body":"end that if we ever do have like goat sheep horses that are run up there for something we"},{"startTime":1291.32,"endTime":1293.68,"body":"have a spot to hold them."},{"startTime":1293.68,"endTime":1300.88,"body":"But a majority of it, I see the vision of being turfed on the inside and fenced."},{"startTime":1300.88,"endTime":1307.08,"body":"So that area is going to be narrowed down a little bit tighter with maybe some nice"},{"startTime":1307.08,"endTime":1309.08,"body":"interpretive rock or something around it."},{"startTime":1309.08,"endTime":1310.08,"body":"It's worth it."},{"startTime":1310.08,"endTime":1311.08,"body":"You don't have to cut it."},{"startTime":1311.08,"endTime":1312.08,"body":"You don't have to take care of it."},{"startTime":1312.08,"endTime":1317.08,"body":"To the cost of it, we can hire somebody for 47 years to manicure it like a golf course."},{"startTime":1317.08,"endTime":1318.6,"body":"Okay, but let me let me finish."},{"startTime":1318.6,"endTime":1321.08,"body":"So be a nice putting green indoor area."},{"startTime":1321.08,"endTime":1323.0,"body":"I have a lot of putting."},{"startTime":1323.0,"endTime":1324.56,"body":"You can okay, how about this?"},{"startTime":1324.56,"endTime":1326.8,"body":"You can have a putting green in the area."},{"startTime":1326.8,"endTime":1327.8,"body":"I will."},{"startTime":1327.8,"endTime":1329.56,"body":"That's already in the plans."},{"startTime":1329.56,"endTime":1330.56,"body":"Yes."},{"startTime":1330.56,"endTime":1331.56,"body":"Okay."},{"startTime":1331.56,"endTime":1337.68,"body":"So turfed in area more central and then we're going I want to have seating like actually"},{"startTime":1337.68,"endTime":1338.68,"body":"not bench seating."},{"startTime":1338.68,"endTime":1339.68,"body":"What am I trying to say?"},{"startTime":1339.68,"endTime":1340.68,"body":"You're bleachers."},{"startTime":1340.68,"endTime":1345.88,"body":"I want bleachers on one side and then I want outdoor exam."},{"startTime":1345.88,"endTime":1350.2,"body":"So everybody listening, if you always start putting together a budget on what you think is"},{"startTime":1350.2,"endTime":1352.28,"body":"make cost, I would appreciate it."},{"startTime":1352.28,"endTime":1353.28,"body":"And then double it."},{"startTime":1353.28,"endTime":1354.76,"body":"No, but here's why."},{"startTime":1354.76,"endTime":1357.8,"body":"I want our practice to be very community facing."},{"startTime":1357.8,"endTime":1358.8,"body":"I agree."},{"startTime":1358.8,"endTime":1361.32,"body":"I think it's really important to be a part of the community."},{"startTime":1361.32,"endTime":1366.88,"body":"And I know that our local like 4-H and FFA needs spaces sometimes to do education, to"},{"startTime":1366.88,"endTime":1368.44,"body":"do events."},{"startTime":1368.44,"endTime":1370.24,"body":"And I can see them using that space."},{"startTime":1370.24,"endTime":1373.36,"body":"I would love to have pet owner education courses."},{"startTime":1373.36,"endTime":1378.08,"body":"So talking about how to manage your dog in an emergency, what you should have in an emergency"},{"startTime":1378.08,"endTime":1381.8,"body":"pack, what are signs of things that you need to watch for."},{"startTime":1381.8,"endTime":1383.76,"body":"Even basic like puppy care."},{"startTime":1383.76,"endTime":1389.08,"body":"I think that it could be a really cool space to utilize to really get the community engaged"},{"startTime":1389.08,"endTime":1391.68,"body":"and involved with the practice."},{"startTime":1391.68,"endTime":1397.24,"body":"I also see us doing summer camps for like students like a vet camp over the summer."},{"startTime":1397.24,"endTime":1402.08,"body":"And I think that that would be great to just give back and encourage kids to think about"},{"startTime":1402.08,"endTime":1403.36,"body":"being a veterinarian."},{"startTime":1403.36,"endTime":1407.28,"body":"We did like a small raffle and we had two kids come and it was really fun to have them do"},{"startTime":1407.28,"endTime":1409.56,"body":"surgery and see the practice."},{"startTime":1409.56,"endTime":1411.08,"body":"And also it's good for business."},{"startTime":1411.08,"endTime":1417.04,"body":"It's good to be able to have events that you can market and you can partner with people."},{"startTime":1417.04,"endTime":1421.6,"body":"There's a couple of rescues that want to do like puppy yoga or want to do goat yoga and"},{"startTime":1421.6,"endTime":1423.0,"body":"do like events."},{"startTime":1423.0,"endTime":1424.32,"body":"And we have this space for it."},{"startTime":1424.32,"endTime":1430.4,"body":"So utilizing that space to be able to interact and then also let clients, the weather is nice"},{"startTime":1430.4,"endTime":1434.16,"body":"and they want to sit outside while they wait for their appointment or have an outdoor appointment,"},{"startTime":1434.16,"endTime":1436.0,"body":"I think that would be wonderful."},{"startTime":1436.0,"endTime":1442.52,"body":"So it's important to me for the culture and like what I want the practice to be to have"},{"startTime":1442.52,"endTime":1446.52,"body":"a space that can be utilized by people that are not just us."},{"startTime":1446.52,"endTime":1448.52,"body":"Completely agree."},{"startTime":1448.52,"endTime":1450.0,"body":"Why do you not look convinced?"},{"startTime":1450.0,"endTime":1452.64,"body":"I feel like I was very convincing just now."},{"startTime":1452.64,"endTime":1457.8,"body":"Extremely convincing, but it all comes back to budgetary restraints."},{"startTime":1457.8,"endTime":1464.12,"body":"So this is where you and I like our philosophies differ a little bit because I think like what"},{"startTime":1464.12,"endTime":1465.6,"body":"is it if you build that they will come?"},{"startTime":1465.6,"endTime":1466.6,"body":"Right?"},{"startTime":1466.6,"endTime":1471.48,"body":"Like I think that the revenue comes when you push the envelope and you do something different"},{"startTime":1471.48,"endTime":1473.72,"body":"and you set yourself apart."},{"startTime":1473.72,"endTime":1477.88,"body":"Like there's no one in our area that has a space like that that does like a lot of interactive"},{"startTime":1477.88,"endTime":1481.56,"body":"events and I think it sets our practice apart from everyone else."},{"startTime":1481.56,"endTime":1483.16,"body":"And it's just great for marketing."},{"startTime":1483.16,"endTime":1484.16,"body":"It's great for the culture."},{"startTime":1484.16,"endTime":1486.16,"body":"It's great for the team."},{"startTime":1486.16,"endTime":1489.6,"body":"You think that it's just expensive."},{"startTime":1489.6,"endTime":1496.0,"body":"I think build it and they will come is a great way to look at it, but you have to have dollars"},{"startTime":1496.0,"endTime":1497.0,"body":"to build it."},{"startTime":1497.0,"endTime":1498.72,"body":"So you're saying I need to work more?"},{"startTime":1498.72,"endTime":1503.84,"body":"Just saying we'll get to we'll get to face seven and we'll have more details."},{"startTime":1503.84,"endTime":1507.68,"body":"I'm just I'm noting now we're going to pull this podcast up at a year and we're going"},{"startTime":1507.68,"endTime":1510.48,"body":"to have this space finished out and it's going to look awesome."},{"startTime":1510.48,"endTime":1514.56,"body":"You always get what you want just give me some time and we'll get it finished."},{"startTime":1514.56,"endTime":1519.48,"body":"I don't say I wouldn't say a whole ways, but there's some give I definitely think we've"},{"startTime":1519.48,"endTime":1523.12,"body":"had to compromise on this project in general together."},{"startTime":1523.12,"endTime":1526.32,"body":"And I really love what we've come up with so far."},{"startTime":1526.32,"endTime":1527.32,"body":"Very nice."},{"startTime":1527.32,"endTime":1529.52,"body":"And I think the team is actually really enjoying it."},{"startTime":1529.52,"endTime":1534.12,"body":"So really the next phase is to continue to finish off."},{"startTime":1534.12,"endTime":1537.88,"body":"We're going to do the outside of the round of building to paint and finish the bottom"},{"startTime":1537.88,"endTime":1538.88,"body":"of it."},{"startTime":1538.88,"endTime":1539.88,"body":"We're building."},{"startTime":1539.88,"endTime":1543.04,"body":"We're making completely new entrants and then what are some of the other ideas?"},{"startTime":1543.04,"endTime":1545.36,"body":"We're adding a lot of windows to the building in general."},{"startTime":1545.36,"endTime":1547.4,"body":"Windows paint rock around the bottom."},{"startTime":1547.4,"endTime":1548.4,"body":"Yes."},{"startTime":1548.4,"endTime":1552.96,"body":"Just make a more appealing and then do the driveway parking."},{"startTime":1552.96,"endTime":1553.96,"body":"Yes."},{"startTime":1553.96,"endTime":1558.4,"body":"So explain a little bit what we're doing with the outside right now of what is a feasibility"},{"startTime":1558.4,"endTime":1559.4,"body":"study."},{"startTime":1559.4,"endTime":1560.96,"body":"That is I think your mom just walked in."},{"startTime":1560.96,"endTime":1561.96,"body":"That's okay."},{"startTime":1561.96,"endTime":1565.76,"body":"The feasibility study is going to allow us because we have about a current land."},{"startTime":1565.76,"endTime":1570.4,"body":"We're going to try to figure out how can we better utilize that land as well?"},{"startTime":1570.4,"endTime":1573.24,"body":"Because again, it's like we had open space that would have been utilized."},{"startTime":1573.24,"endTime":1574.96,"body":"We have land that's not being utilized."},{"startTime":1574.96,"endTime":1578.48,"body":"But we have to understand what will the city allow us to do."},{"startTime":1578.48,"endTime":1581.28,"body":"So what is the best bank for the buck?"},{"startTime":1581.28,"endTime":1582.44,"body":"Is it build more buildings?"},{"startTime":1582.44,"endTime":1585.76,"body":"Is it bringing food trucks?"},{"startTime":1585.76,"endTime":1586.76,"body":"What does that look like?"},{"startTime":1586.76,"endTime":1588.44,"body":"I mean because we have what over a naker?"},{"startTime":1588.44,"endTime":1589.44,"body":"Right in a naker."},{"startTime":1589.44,"endTime":1590.44,"body":"Yeah."},{"startTime":1590.44,"endTime":1591.44,"body":"So we can do that."},{"startTime":1591.44,"endTime":1594.48,"body":"And that will determine how the parking goes and everything else."},{"startTime":1594.48,"endTime":1603.88,"body":"And again, for me phase 10 is actually potentially adding more space, commercial space to the location."},{"startTime":1603.88,"endTime":1609.96,"body":"I really for some reason had this dream a couple years ago of like a space where we built"},{"startTime":1609.96,"endTime":1614.6,"body":"something that was commercial space for pet related businesses."},{"startTime":1614.6,"endTime":1618.4,"body":"And so that our whole area would just be like a pet center essentially."},{"startTime":1618.4,"endTime":1619.64,"body":"Yeah, a pet complex."},{"startTime":1619.64,"endTime":1620.64,"body":"Right."},{"startTime":1620.64,"endTime":1622.12,"body":"And we could be landlord to those areas."},{"startTime":1622.12,"endTime":1626.16,"body":"So we would have entities in there that were more pet related."},{"startTime":1626.16,"endTime":1630.0,"body":"So looking at is that even possible with the space will the city let us do that and what's"},{"startTime":1630.0,"endTime":1632.52,"body":"the parking and then making a plan based on that."},{"startTime":1632.52,"endTime":1636.04,"body":"And for some reason, I think before we got into like renovating and building, I kind of"},{"startTime":1636.04,"endTime":1638.68,"body":"thought like you just come up with a plan and do it."},{"startTime":1638.68,"endTime":1645.16,"body":"There is so much given take with like what is actually allowed on the property and what"},{"startTime":1645.16,"endTime":1649.48,"body":"the cost is even for like doing the things you want to do."},{"startTime":1649.48,"endTime":1654.48,"body":"We have telephone poles that run right down the middle of our property and we want those"},{"startTime":1654.48,"endTime":1655.48,"body":"gone."},{"startTime":1655.48,"endTime":1659.96,"body":"And so working with the city to run the electrical under instead of up on top."},{"startTime":1659.96,"endTime":1661.56,"body":"Yeah, the technically the power company."},{"startTime":1661.56,"endTime":1664.16,"body":"But yes, the power company."},{"startTime":1664.16,"endTime":1667.36,"body":"It's a lot of stuff that you don't think about."},{"startTime":1667.36,"endTime":1671.56,"body":"And so a lot of people normally have a general contractor maybe that's doing all that."},{"startTime":1671.56,"endTime":1672.56,"body":"Yeah, we'll need all that."},{"startTime":1672.56,"endTime":1673.56,"body":"But we got a shankocker."},{"startTime":1673.56,"endTime":1674.56,"body":"We don't know that."},{"startTime":1674.56,"endTime":1676.12,"body":"Or good to go."},{"startTime":1676.12,"endTime":1682.16,"body":"But I do think anyone who's looking to buy a practice renovate really needs to think about"},{"startTime":1682.16,"endTime":1687.52,"body":"what goes into it and probably extend your timeline dramatically just based on kids to"},{"startTime":1687.52,"endTime":1688.52,"body":"get started."},{"startTime":1688.52,"endTime":1692.68,"body":"The hoops you're going to have to jump through and the things you're going to have to do to"},{"startTime":1692.68,"endTime":1694.48,"body":"get permits and get approval."},{"startTime":1694.48,"endTime":1696.88,"body":"The money part of it, I know that's a big part."},{"startTime":1696.88,"endTime":1702.0,"body":"I would say that's almost less of a big part compared to like the planning and all the"},{"startTime":1702.0,"endTime":1706.72,"body":"other permitting and all the other things that can really set you back long term."},{"startTime":1706.72,"endTime":1710.56,"body":"I know people that have bought practices and it's two years, three years in and they still"},{"startTime":1710.56,"endTime":1715.56,"body":"can't get the city to get on board with what they want to do and it can really push things"},{"startTime":1715.56,"endTime":1716.56,"body":"back."},{"startTime":1716.56,"endTime":1720.76,"body":"Yeah, I mean, it was significantly different approval process to just renovate inside"},{"startTime":1720.76,"endTime":1721.76,"body":"of our four walls."},{"startTime":1721.76,"endTime":1722.76,"body":"Yes."},{"startTime":1722.76,"endTime":1725.96,"body":"And it was to even, you know, even if we were doing the 20 foot out of them."},{"startTime":1725.96,"endTime":1727.56,"body":"Yeah, would be ridiculous."},{"startTime":1727.56,"endTime":1729.6,"body":"Yeah, so learning those things along the way."},{"startTime":1729.6,"endTime":1733.92,"body":"We want to share them so that hopefully somebody else kind of thinks about it a little bit more"},{"startTime":1733.92,"endTime":1739.84,"body":"before they kind of get far in the process or buys a building or buys a practice thinking"},{"startTime":1739.84,"endTime":1742.68,"body":"like, oh, I'll just do all these things and update it."},{"startTime":1742.68,"endTime":1744.72,"body":"It's not quite that simple."},{"startTime":1744.72,"endTime":1748.48,"body":"And I think we've done enough renovations that we already kind of knew it was not going"},{"startTime":1748.48,"endTime":1749.48,"body":"to be simple."},{"startTime":1749.48,"endTime":1750.96,"body":"We had all these different plans."},{"startTime":1750.96,"endTime":1753.4,"body":"So we could change it based on what we wanted."},{"startTime":1753.4,"endTime":1757.96,"body":"But if I had gone into this saying like, we have to add on, I have to have this, we have"},{"startTime":1757.96,"endTime":1759.16,"body":"to do this."},{"startTime":1759.16,"endTime":1761.08,"body":"It honestly would have been a failure."},{"startTime":1761.08,"endTime":1767.68,"body":"And we probably would have had a lot of fights, possibly potentially."},{"startTime":1767.68,"endTime":1768.88,"body":"I think we've been doing good so far."},{"startTime":1768.88,"endTime":1769.88,"body":"So, you know, marriage check in."},{"startTime":1769.88,"endTime":1770.88,"body":"We're still married."},{"startTime":1770.88,"endTime":1771.88,"body":"It's good."},{"startTime":1771.88,"endTime":1772.88,"body":"It's good."},{"startTime":1772.88,"endTime":1773.88,"body":"It's been pretty smooth."},{"startTime":1773.88,"endTime":1774.88,"body":"I think so too."},{"startTime":1774.88,"endTime":1780.52,"body":"It's been fun because we actually are showing the updates on our social media."},{"startTime":1780.52,"endTime":1781.52,"body":"We are."},{"startTime":1781.52,"endTime":1782.52,"body":"Yes."},{"startTime":1782.52,"endTime":1787.6,"body":"I created a renovation channel on my social media at doctor dot tenasia dot crocker."},{"startTime":1787.6,"endTime":1792.32,"body":"So people can see videos and actually asking people about ideas for seating in the lobby,"},{"startTime":1792.32,"endTime":1797.36,"body":"color choices, kind of showing them the flow, showing them what's happening in our area and"},{"startTime":1797.36,"endTime":1798.68,"body":"why we're renovating."},{"startTime":1798.68,"endTime":1800.52,"body":"So it's been fun to do like a behind the scenes."},{"startTime":1800.52,"endTime":1802.68,"body":"That's a good point real quick on that."},{"startTime":1802.68,"endTime":1808.6,"body":"I mean, part of the renovation process too was so that we could implement new customer experience"},{"startTime":1808.6,"endTime":1811.0,"body":"and workflow in that process."},{"startTime":1811.0,"endTime":1812.0,"body":"Yes."},{"startTime":1812.0,"endTime":1816.64,"body":"That was kind of dictative of how we'd laid everything out and where we put doors and"},{"startTime":1816.64,"endTime":1817.64,"body":"everything else as well."},{"startTime":1817.64,"endTime":1822.36,"body":"Yeah, because right now our practice, there was a lot of add-ons and it's a lot of like little"},{"startTime":1822.36,"endTime":1828.0,"body":"rooms, no windows and you can't really communicate as a team very efficiently."},{"startTime":1828.0,"endTime":1831.92,"body":"You don't know like when people are in the lobby waiting, when they're in a room."},{"startTime":1831.92,"endTime":1836.44,"body":"And so we've been making it work, but ideally having something that's more open where we"},{"startTime":1836.44,"endTime":1841.88,"body":"can communicate easier and the flow is better for pet owners and also our team was a huge"},{"startTime":1841.88,"endTime":1842.88,"body":"goal."},{"startTime":1842.88,"endTime":1848.04,"body":"And probably our next podcast is going to hit a little bit on like workflow, efficiency and"},{"startTime":1848.04,"endTime":1850.32,"body":"what we're thinking we want to do."},{"startTime":1850.32,"endTime":1853.44,"body":"And I'd love to hear people's feedback on like how they run their practices and their"},{"startTime":1853.44,"endTime":1855.6,"body":"appointments because we're really looking at it."},{"startTime":1855.6,"endTime":1860.52,"body":"I think when you move in a new space is an opportunity kind of change it and make it what"},{"startTime":1860.52,"endTime":1861.52,"body":"you want it to be."},{"startTime":1861.52,"endTime":1863.84,"body":"So overall, it's going well."},{"startTime":1863.84,"endTime":1864.92,"body":"It's exciting."},{"startTime":1864.92,"endTime":1871.16,"body":"On social media, you can follow us at AVAH vet or you can follow me at doctor to"},{"startTime":1871.16,"endTime":1873.8,"body":"nasia.crocker to see the updates."},{"startTime":1873.8,"endTime":1878.24,"body":"And then if you want us to ask a question for the podcast, it's at questions with Crocker."},{"startTime":1878.24,"endTime":1879.8,"body":"You can watch us on YouTube."},{"startTime":1879.8,"endTime":1881.88,"body":"You can listen to us on Spotify or Apple."},{"startTime":1881.88,"endTime":1883.48,"body":"And please, please, please, please leave a review."},{"startTime":1883.48,"endTime":1886.36,"body":"I'm just going to laugh from the renovation."},{"startTime":1886.36,"endTime":1887.36,"body":"You should."},{"startTime":1887.36,"endTime":1892.0,"body":"Do you want to do with the access for the, no, that's actually a great idea."},{"startTime":1892.0,"endTime":1893.8,"body":"I want you to start going live for the renovation."},{"startTime":1893.8,"endTime":1894.8,"body":"You won't do that."},{"startTime":1894.8,"endTime":1896.32,"body":"I don't know how to do that."},{"startTime":1896.32,"endTime":1897.32,"body":"I'll teach you."},{"startTime":1897.32,"endTime":1898.32,"body":"I'll teach you."},{"startTime":1898.32,"endTime":1901.48,"body":"I'll talk about how James lives are going on there."},{"startTime":1901.48,"endTime":1903.18,"body":"So, thanks you guys so much for listening."},{"startTime":1903.18,"endTime":1904.94,"body":"If you have any other questions, please reach out to us."},{"startTime":1904.94,"endTime":1908.52,"body":"Or if you have feedback about anything, we would love to hear it."},{"startTime":1908.52,"endTime":1910.8,"body":"Have a wonderful day and I'm headed back to the yard tonight."},{"startTime":1910.8,"endTime":1920.8,"body":"[MUSIC]"}]}