Reinvent How You Deliver What The Customer Really Wants

The Site Shed

The Site Shed
Reinvent How You Deliver What The Customer Really Wants
Nov 03, 2021 Episode 321
Matt Jones - Trade based business enthusiast

Do you want to stand out from the growing number of competitors in the trade industry?

One effective way to know your customers better is to put yourself in their shoes. When you identify their misconceptions and ask the right questions, you can reinvent your processes. This can play out well in getting you the results you want. 

Nils Vesk - the inventor of the ‘Innovation Archetypes Process,’ which teaches a unique marketing approach, educates us about the application of strategic thinking in our marketing strategies. Nils focuses on how we can be more customer-centric- from identifying their common misconceptions to matching their values- and how we can make that a part of our process to drive more sales.

So sit back, relax, and allow us to take you for a ride that can change the course of your business. Let’s get on with it!

Discussion Points: 

0:00 Opportunity Analysis

1:54 Welcome to the podcast

3:54 Nils talks about their checklist and how it can drive great sales results

4:43 The Mindset Process & Strategic Thinking 

5:13 Why a customer-centric approach is important

6:07 Understanding your customer & reinventing results

8:01 The harsh reality of spending too much on ads

9:19 Why do we invest heavily in marketing tactics but not in strategy?

10:13 The “Insight Ladder”

14:15 Educating the customer about your processes around certain situations

14:41 Understanding that customers want security

15:19 Putting yourself in the customer’s shoes

16:56 Why automation should be a part of your process

20:39 Knowing your customer’s priorities helps you match your services with their values

23:30 The 1 question that can add 30% to your sales

26:09 Why people buy based on emotional decisions

31:32 The three types of questions to include in your process

37:17 Why you should communicate to people on their level

39:14 Understanding what your customer is thinking

40:16 “What’s your biggest fear?”

41:19 The 8 components to design your process around

42:31 Reinvent your business around this acronym: SCRAMBLE

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