The Site Shed
TSS 250 - Technician’s Three Lines of Defence – Workflows, Knowledge Base and Live Calls
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The Site Shed
TSS 250 - Technician’s Three Lines of Defence – Workflows, Knowledge Base and Live Calls
Jun 10, 2020
Matt Jones - Trade based business enthusiast

Having a powerful ecosystem of tools that includes a structured workflow process, a knowledge base, and live chat will lead to a significant pivot in your business. Merely having a clear understanding of the delivery you need to make will automatically result in a radical change.

Aaron Salow is back for Part 2 of our ‘Creating the ultimate communication framework in your trade business’ series. Today we talk about implementing workflows, the perks of having a knowledge base where you can pull information from and access to a virtual mentor, etc.

Head to the show now to find out how you can improve communication in your business.

What’s Discussed in This Episode: 

  1. Overview of episode [03:11]
  2. Creating the 3 lines of defense [03:46]
  3. Integrating the workflow tool into the current process [06:56]
  4. How a residential contractor saved time and money [08:05]
    1. Provide a training opportunity [15:32]
    2. Create pathways for guys to ask for help [18:14] 
    3. Appeal to the younger generation [22:21]
  5. Getting the entire organisation to buy in the process [12:36]
  6. The value of videos in our current time [23:59]
About Our Guest:

Aaron Salow is the founder of XOi Technologies which is based in the U.S. Coming from a manufacturing construction background, he saw there was a skilled trades gap with millions of unfilled skilled trade positions in the U.S. 

He and his co-founders started their business in a bid to address this problem and help the industry to grow. Their business aims to empower customers to effectively put their best technician on the site. 

Resources: 

Connect with me on LinkedIn. For more podcast episodes, you may also visit my website. Tune in and subscribe to The Site Shed: You can also listen to

Have a conversation with us! Go to tradie.wiki/pod and book a call.


Check this out:

Connect with me on LinkedIn. For more podcast episodes, you can also visit our website.

Thank you for tuning in!

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