The Site Shed | Systems, Strategy and Growth for Tradies and Contractors
The Site Shed is a global podcast for tradies and contractors who want clearer systems, stronger strategy, and steadier business growth. Each episode is designed to educate and inform around the topics that matter most in running and scaling a modern trade business.
Hosted by former plumber and digital agency owner Matt Jones, the podcast dives into real-world conversations on marketing, operations, apprenticeships, technology, hiring, leadership, finance, and more, all tailored to the trades and construction industry.
You’ll hear practical insights, honest lessons, and expert perspectives from across the globe.
Whether you work as a tradie, contractor, builder, electrician, landscaper, or run any service-based business, you’ll find ideas and experiences you can put into action straight away.
If you're ready to work smarter, not harder, The Site Shed gives you the tools, frameworks, and viewpoints to help your business move forward with confidence.
The Site Shed | Systems, Strategy and Growth for Tradies and Contractors
Why Systems Matter in Service Business Sales and Conversions | ft. Sean Samson | Ep. 472
In this episode, host Matt Jones is once again joined by Sean Samson for the second part of their insightful series. If you missed the first installment where Sean shared the ten reasons your service and maintenance business will never grow, be sure to catch up, because today’s conversation builds on those foundational ideas.
Timestamps
00:00 Service Sales Process Benefits
04:34 "Scaling Requires Systems"
08:30 "Tracking Sales Process Metrics"
13:10 Sales Systems Enable Scalable Growth
14:09 Onboarding Requires Role Transition
20:09 "Discovery: Key to Problem-Solving"
23:44 "Process Guides Safe Problem Solving"
26:42 Job Walk and Verification Process
28:11 Outdated Residential Business Model
32:43 "Service Agreements & Recurring Revenue"
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