Beauty & The Business
Welcome to Beauty & The Business podcast.
Im your host Kimberley Haworth, I am a multi award winning, 6 figure beauty/ecommerse business coach specialising in helping beauty based businesses achieve the business of their dreams while having FUN!
The purpose of this show is too help beauty business owners scale their mindset and marketing to achieve profound success. I will be releasing fortnightly podcasts about running a successful service based business whilst being happy AF, yes you get to have both.
Be sure to follow me on Instagram at @countingonkimberley & subscribe/review to ensure you never miss an episode.
Beauty & The Business
Handling Complaints In Your Beauty Business
We all know that moment. Your phone dings and your heart sinks. A client isn’t happy with their service, maybe even leaving a negative review.. and you want to quite frankly f*cking vomit.
In episode 11 of season 2 we are talking handling complaints in your beauty business, in this episode we dive into:
- Good vs bad feedback
- What leads to a bad review/ feedback
- How to handle bad feedback
- Lessons
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