There are many things that make San Francisco … well, San Francisco. The hills, the cool summers, the architecture. And you can add to that list, our public transit system. From buses to light rail lines to our iconic cable cars, residents and visitors alike love the San Francisco Municipal Railway, also known as Muni.

This episode explores the depth of that love for Muni. We talk with riders about what they love about it. We learn a little history from SFMTA Transportation Planner and Project Manager Paul Bignardi. And we discuss the state of the system today with Acting Transit Director Brent Jones and Muni merchandise with Marketing Manager Jeanne Brophy. Plus, we chat about playing the online game that celebrates Muni.

Thousands of people in San Francisco depend on Muni to get where they need to go. And the SFMTA depends on fare revenue to keep the system running and to keep it clean, safe and accessible. 

In this episode, we talk about fare compliance and enforcement on Muni. Revenue Operations Senior Manager Diana Hammons and Chief Strategy Officer Jonathan Rewers discuss why fares are important and how they fit into our overall budget. We then follow a team of transit fare inspectors as they work to make sure our riders are paying properly.

It’s a new year, and in our first episode of 2025, we take a look at the tenure of San Francisco Director of Transportation Jeff Tumlin. Director Tumlin announced in mid-December that he would step down from his position at the end of the month. We spend this episode speaking with him about his five years with the SFMTA and with other agency staffers about working with him. 

It’s the holiday season, and in this bonus episode, we’re going back to our SweaterFest celebration. In early December we threw a party for Muni fans and the community at large in honor of our “Icons of San Francisco” holiday sweater. We sipped hot chocolate, enjoyed music and comedy, wrote haikus about Muni, and embraced the joy of San Francisco and its transportation system. So, grab some nog and join us for a dose of good cheer! 

Sometimes people may not be able to use standard Muni and taxi service in San Francisco. So, we offer a variety of options from paratransit to shuttle services that help older adults and people with disabilities get where they need to go. In this episode, you’ll learn how we customize and administer these options. San Francisco Paratransit Operations General Manager Yevette McNeese, SFMTA Mobility Management Center Manager Catherine Callahan and Mobility Management Specialist Aurico Daga are featured, as are several city residents.

Welcome back to the Sunset District, L Taraval! For several years, light rail service along the L Taraval line between the San Francisco Zoo and downtown was suspended while the SFMTA worked with the San Francisco Public Utilities Commission and Public Works on a major track replacement and water and sewer project. That project is now done, and along with the infrastructure upgrades, we made many safety improvements along the line.

In this episode of Taken with Transportation, we spend time on Taraval Street talking to residents and merchants about what the return of the L Taraval means to them and for the neighborhood. We also speak with SFMTA Transit Priority Manager Michael Rhodes, L Taraval Improvement Project Manager Keanway Kyi, Muni Operator Tammi Bedford and San Francisco Supervisor Joel Engardio.

Ten years ago, we began implementing an ongoing series of transit improvements as part of a new program called Muni Forward. These improvements have made Muni faster, more reliable, more frequent, easier to access and safer.  

In this episode, we celebrate Muni Forward.

We learn about history of the program and some of the specific improvements we've made. We speak with SFMTA Transit Director Julie Kirschbaum, Muni Chief Planning and Implementation Officer Sean Kennedy, Transit Priority Manager Michael Rhodes and Transit Engineering Team Manager Cheryl Liu. We also hear from riders and a small business owner who discuss their experiences with Muni.

September is Transit Month in the Bay Area. And we’re celebrating on board Muni’s Boat Tram open air streetcar. In this episode we discuss the beloved 90-year-old boat’s history and how we maintain it. Plus, we talk about the joy it brings to the streets of San Fransico.

SFMTA Director of Transportation Jeff Tumlin, Board Member Dominica Henderson, Muni Historic Fleet Superintendent Kevin Sheridan and Muni Operator David Gunter appear in the episode. We also speak with Market Street Railway President Rick Laubscher, SFMTA Citizens Advisory Council Vice Chair Chris Arvin and SFCTA Community Advisory Committee Chair Kat Siegal.

San Francisco’s Slow Streets are low-vehicle-traffic residential corridors. They provide comfortable options for walking, biking and rolling, as well as driving. But some of them also have become community spaces that bring neighbors together. In this episode, we take a look at a few of the ways San Francisco residents are embracing their Slow Streets. 

We speak with SFMTA Transportation Planner Julia Malmo and Analyst Elijah Enis. They talk about the Slow Streets Mural Pilot Program. Slow Street Stewards Tim Hickey and Molly Hayden also appear in the episode. So does Zaid Zayouna, the founder and creator of Slow Street Coffee.

An increasingly popular way to get around San Francisco is by scooter. This includes shared scooters that riders pick up in one place, use for a fee and then drop off when they’re done. The SFMTA regulates the companies that rent those scooters. We also promote scooter safety for all riders.

In this episode, we discuss scooter safety with Kate Toran, Philip Cranna and Danny Yeung from our Taxis, Access and Mobility Services Division. We also go out with Inspector Peter Woods on safety enforcement patrol. 

And we check in with the Mayor’s Office on Disability to talk about how they work with us on scooter safety.

In this episode of Taken with Transportation, we speak with SFMTA Chief Financial Officer Bree Mawhorter. We talk about the agency's budget and how more efficient service can save money. Plus, we take a little transportation tour with Mawhorter and discuss the many ways she gets around town.

The road to school should always be a safe one, and it also can be a fun one. The San Francisco Safe Routes to School program works to make walking, biking, rolling, and taking transit to school safer and more accessible for all SF kids. In this episode, we speak with SFMTA Safe Routes to School Program Coordinator Crysta Highfield and Transportation Planner Ben Frazier about their work on the program, along with San Francisco Bicycle Coalition Safe Routes to School Program Manager Kenny Kruse. 

We also attend a couple of Bike and Roll to School Week events where we have a chance to talk to elementary school commuters and their parents. Plus, we hear from San Francisco Supervisors Rafael Mandelman and Myrna Melgar, as well as Dolores Huerta Elementary School Principal Edward Garnica. 

And finally, we learn what a bike blender is and get to see it in action.

In late-March 2014, San Francisco adopted Vision Zero, the road safety policy to eliminate traffic deaths and reduce severe injuries in the city. This episode of Taken with Transportation looks at the impact of that policy and what has changed over the last decade. 

We discuss the origins of Vision Zero, as well as the work the SFMTA is doing today and will do into the future to make San Francisco streets safe and joyful. Appearing in the episode are SFMTA Director of Transportation Jeff Tumlin, Board of Directors Chair Amanda Eaken, City Traffic Engineer Ricardo Olea, former Streets Director Tom Maguire and former Director of the San Francisco Department of Public Health's Heath, Equity and Sustainability Program Megan Weir.

There are things on our streets that we probably take for granted but most definitely help us move around cities safely and efficiently. We’re talking about street signs, street markings and parking meters. 

In San Francisco, the SFMTA Street Operations shops handle the signs, street painting and meters we depend on, whether we are getting around by walking, driving, cycling or scooting. In this episode of Taken with Transportation, we pay a visit to those shops and speak with Traffic Paint Shop Supervisor Brian McBride, Meter Shop Manager Tony Massetti, Temporary Sign Program Manager Gretchen Rude and Traffic Sign Shop Manager Noel Laffey. We also get a chance to talk to Thermoplastic Crew Six lead Jarrett Laws and Traffic Sign Installer Patrick Rose as they are on the job.

If you're new to San Francisco Muni, using it can feel overwhelming at first. Well, don't worry. Whether you've just moved to the city, are planning to visit and don't want to rent a car or have lived here for some time but haven't taken advantage of all Muni has to offer, we at Taken with Transportation have your back.

In this episode, we offer a practical how-to guide for getting around on Muni. Host Melissa Culross speaks with SFMTA Senior Manager of Revenue Collection and Sales Diana Hammons, operators Lynnette Richie and Arnold Gray, station agent Rigo Ortega and Deputy Chief Security Officer Teresa Scism to go over all the ins and outs of the system from how to pay your fare to how to be a courteous passenger. A couple of regular riders even share their experience on Muni and offer a bit of advice.

26 years ago this month, Fannie Mae Barnes made history when she became San Francisco's first female cable car grip. In this episode of Taken with Transportation, Barnes talks with host Melissa Culross about that experience. The episode also features Willa Johnson, the second female grip.

The women discuss what it takes, physically, to be a grip and what it was like to break the glass ceiling that hung over San Francisco's beloved cable cars for more than a century.

Specially decorated cable cars climb the hills of San Francisco throughout the year in honor of different communities and cultures. It's one of the ways the SFMTA celebrates the diversity of its staff and of the city. 

In this episode of Taken with Transportation, host Melissa Culross rides the cars decorated in honor of Filipino American History Month and Native American Heritage Month and talks with Cable Car Division Manager Fred Butler, SFMTA Board of Directors member Lydia So and various agency staffers about the heritage cable car program.

One of the most misunderstood roles at the SFMTA is that of the parking control officer or PCO. In this episode of Taken with Transportation, host Melissa Culross spends time on the streets of San Francisco with PCOs Scott Ong, Todd Baxter and Ruben Reveles, as well as Parking Enforcement Assistant Director and Captain Kent Chiu, to learn why parking enforcement is essential and what parking control officers do. She discovers that they are much more than just so-called "meter maids."

Every successful school day begins with students getting to class safely, and crossing guards help children and their parents in San Francisco navigate intersections near school campuses. In this episode of Taken with Transportation, we learn about the San Francisco Municipal Transportation Agency's School Crossing Guard program. The program is part of the agency's larger effort to create safe and inviting streets.

We talk with SFMTA Crossing Guards Christian Frederick Lauser and Arturo Garcia, School Crossing Guard Program Assistant Manager and Acting Manager Karen Wong, SFMTA Parking Control Officer Angie Barosso, McKinley Elementary School Principal John Collins and San Francisco parent Hoa.

September is Transit Month in the Bay Area and Taken with Transportation is celebrating with San Francisco Municipal Railway, or Muni, riders. Host Melissa Culross talks with riders in multiple neighborhoods who use Muni's buses, streetcars and light rail vehicles as their principal means of transportation. Culross also speaks with SFMTA Transit Director Julie Kirschbaum about service improvements and investments the agency is making, as well as Director of Transportation Jeff Tumlin about his favorite Muni line and the first he remembers riding.

Accessing public transit can be more difficult for people in a particular San Francisco neighborhood than it is in other parts of city. So the SFMTA is designing a supplemental transportation program for this area.

In this episode of Taken with Transportation, we talk with SFMTA Transportation Planner Christopher Kidd, San Francisco Supervisor Shamann Walton, Bayview-Hunters Point Community Advocates Environmental Justice Director Dalila Adofo, SFMTA Planning Director Maia Small and neighborhood residents about a community shuttle that is expected to begin running in Bayview-Hunters Point in 2024.

Traffic signals play a vital role in managing transportation, but have you ever thought about how that management works or how intersections are designed? 

In this episode of Taken with Transportation, we talk with SFMTA Senior Traffic Engineer Bryant Woo, Traffic Signal Electrician Dennis Verhalen and Transit Signal Supervisors Ferdinand Lumbad and John Affolter about how San Francisco intersections, from the most complex to the simple, function and about maintaining traffic signals. They help us understand how the work they do keeps the city moving.

San Francisco's incredibly popular cable car service turns 150 years old on August 2, 2023. 

In this episode of Taken with Transportation, host Melissa Culross speaks with San Francisco Mayor London Breed, Market Street Railway president Rick Laubscher, SFMTA cable car maintenance supervisor Dennis Dea, cable car operators Val Lupiz and Derrick Johnson, riders and business owners about the history and mechanics of the cars, as well as the impact they have on their city.

In this episode host Melissa Culross speaks with longtime (and recently retired) SFMTA Director of Accessible Services Annette Williams and Nicole Bohn, Director of the San Francisco Mayor's Office on Disability, about transportation accessibility and the role activism and advocacy have played in making transportation more accessible. July is Disability Pride Month, and this episode celebrates that by highlighting a bit of the work that has been done to break down barriers disabled people have faced over the decades.

An important part of the SFMTA’s commitment to safety is maintaining a clean fleet of Muni vehicles. In this episode, we meet three members of our transit car cleaning staff: Manager Myra Phillips, Assistant Supervisor Anthony Jackson, Jr. and Cleaner Ronald Brown. They’ll take us through the cleaning process and explain how the team keeps our buses, streetcars, light rail vehicles and cable cars spick and span. It’s a dirty job, but our very dedicated car cleaners do it well and with pride.