Breaking down the Voice of Our Clients: What trends, priorities and concerns are motivating federal agency leaders today?

CGI’s annual Voice of Our Clients is a comprehensive study of trends, technology priorities and future projections based on hundreds of face-to-face interviews between CGI leaders and our broad customer base globally. This includes the U.S. federal government and reveals federal agency leaders' current ambitions and worries. 

Molly O’Neill, a Director at CGI Federal, spent some time with host Pete Tseronis in this episode of the CGI Voices podcast. In this wide-ranging conversation, she explains what this year’s VOC revealed. One key finding: Agencies are working to integrate digital strategies programmatically rather than enterprise-wide. What does that mean for the future? 

Other key findings: 

• Cybersecurity programs are maturing at many agencies—but the work isn’t complete
• Legacy systems are increasingly challenging, making modernization a top priority
•  Many agencies are exploring the possibilities of AI

Episode chapters/timestamps
2:28  "You have two years to get stuff done"
5:00:  What is the Voice of Our Clients?
10:10 Digital strategies more common at the programmatic level
15:20  Agencies grow more confident in their cyber programs
20:13: Challenging legacy systems makes modernization a priority
23:56: Charting the rise in automation and AI in federal agencies
28:50: Looking ahead

Have feedback or want to contact a CGI expert? You can email us at Voicespodcast@cgifederal.com. 

Producer: Michael Hardy
Engineer: Lexie Floor
Assistant Engineer: Donovan Samuel

Want to watch instead of listening? Find this podcast on our YouTube channel.

Learn more about us at www.cgifederal.com

Related links

Federal highlights from the 2023 CGI Voice of Our Clients: CGI Voice of Our Clients | CGI United States

Explore the 2023 CGI Voice of Our Clients findings: CGI Voice of Our Clients | CGI.com

More insight from Molly O’Neill: Using enterprise governance to infuse innovation.