'Do it now, get it right later': payment (in)accuracy in Centrelink - setting the stage for Robodebt Artwork

The Westminster Tradition

Unpacking lessons for the public service, starting with the Robodebt Royal Commission.
In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate.

Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians.

In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.

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The Westminster Tradition

'Do it now, get it right later': payment (in)accuracy in Centrelink - setting the stage for Robodebt

March 19, 2024 • Season 2 • Episode 5

0:00 | 31:20

Centrelink is not alone in having a push and pull between the investment required to get it right up front, versus the convenience of fixing things up later.

We discuss the old chestnut 'fast, cheap, good - pick two' , and the less obvious costs of running lean - whether in pandemic preparedness, strategic policy capacity, workforce burnout.

Finally, Danielle proposes an end to end definition of efficiency, that captures costs we move to other parts of government, or end up paying later on.

ANAO Report on Accuracy and Timeliness of Welfare Payments (2023)
The UK Covid Inquiry Podcast

Intro grab from Sue Vardon AO Bonus Episode.

This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be.

Now for some appropriately bureaucratic disclaimers....

While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

Thanks to PanPot audio for our intro and outro music.

'Til next time!