Sue Vardon AO, inaugural CE of Centrelink: On learning while in the job Artwork

The Westminster Tradition

Unpacking lessons for the public service, starting with the Robodebt Royal Commission.
In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate.

Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians.

In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.

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The Westminster Tradition

Sue Vardon AO, inaugural CE of Centrelink: On learning while in the job

April 16, 2024 • Season 2 • Episode 7

0:00 | 37:40

In the second of two follow ups to her interview at the end of 2023, Sue Vardon dives deep on her commitment to training Centrelink staff, including the establishment of an in-house Registered Training Organisation (RTO).

This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be.

Now for some appropriately bureaucratic disclaimers....

While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

Thanks to PanPot audio for our intro and outro music.

'Til next time!