Hot Tea with Umo & Bri
Hot Tea with Umo and Bri is the go-to podcast for sports nutritionists, fitness pros, and wellness entrepreneurs who are ready to stop playing small and start building careers with purpose, power, and profit. Hosted by Umo Callins, a sports dietitian and fitness coach blazing trails in male-dominated spaces, and Briana Butler, a performance dietitian and former pro athlete, this show is your unfiltered backstage pass to what it really takes to thrive in this industry.
Together, they bring over 30 years of experience and a no-gatekeeping approach. They will be sharing the lessons they learned (sometimes the hard way) on building brands, attracting clients, and creating multiple streams of income. From imposter syndrome to industry visibility, you’ll hear real stories, actionable strategies, and expert conversations designed to help you turn your passion into a sustainable, standout career.
If you’re serious about growth, crave transparency, and are ready to rewrite the rules of your profession, pour a cup and join the conversation. Welcome to Hot Tea with Umo and Bri!
Hot Tea with Umo & Bri
EPISODE 5: How to Create a Client Experience They Won’t Stop Talking About
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What makes a client remember you, trust you, and tell everyone they know about your business? In this episode of Hot Tea with Umo and Bri, they share why a great client experience is one of the most powerful ways to grow a sports nutrition, fitness, or wellness business. They talk about the simple things that make clients feel seen, from quick response times and clear booking steps to warm welcomes, personal touches, and strong follow-up. They also explain why your work does not stop after the sale. A thoughtful experience helps clients feel supported, stay committed, and share your name with others. If you want more loyalty, referrals, and long-term growth, this episode is full of practical reminders you can use right away.
Umo's Instagram: @sassy.sports.dietitian
Bri's Instagram: @theathletitian
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Episode highlights:
(1:15) Why client experience drives sustainable business growth
(2:15) Making clients feel comfortable from the start
(7:35) The client experience begins before they book
(8:45) Clear communication, fast replies, and easy booking
(12:42) Helping clients feel seen and valued
(15:06) Onboarding, next steps, check-ins, and celebrating wins
(17:31) Turning great service into retention and growth
(19:31) Small personal touches that create loyalty
(22:11) How word-of-mouth can reduce marketing stress
(24:01) Why client experience can bring strong ROI