CTP (S4E156) Thirty-Three Minutes On Hold For Nothing

CTP (S4E156) Thirty-Three Minutes On Hold For Nothing
Exploring more of the fascinating intersection of Activism, Community Engagement, Faith / Religion, Human Nature, Politics, Social Issues, and beyond - all in Biblical perspective
We vent about the state of customer service in America after hitting a wall on a serious security concern and getting trapped in a support system built to stall. We also lay out a frightening product safety issue at home and why it feels like companies and lawyers only act after someone gets hurt. 
• a mislabelled video exclusive and why we leave it as is 
• reporting a major security hole and getting bounced between people who cannot escalate 
• the 33-minute hold problem and the “call back later” non-solution 
• an example of helpful retail support and why it stands out 
• a gas stove safety hazard that can release gas too easily 
• frustration with product liability help that shows up only after major harm 
• why speaking up matters when companies ignore foreseeable risk 
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A Short Story: A Lasting Legacy? book Trailer

Transcript

Welcome And A Quick Heads Up

SPEAKER_05 0:00

Hello, welcome to another episode of Pristitutionalist Podcast. I am your host, Joseph M. Leonard. That's L-E-N-A-R-D. It looks French. It's not, it's Leonard without an O. Thank you for tuning in. As Graham Norton used to say on his show. Let's get on with the show. Hello, gang. How are you doing? This is a cheat segment. I am recording this as a lead-in to a standard Saturday show that is going to uh now air through the audio platforms 25 plus of Christitutionless Podcasts. What was formerly a CTP video exclusive that I feel needs to go out as a regular show. So bear that in mind when recorded it was a video exclusive. So uh the dates, it could be from a month ago, it could be from a couple months ago, so bear that in mind when you hear things regarding time frames, it may be from a while ago, so particular references may be a little dated. And this segment of cheat, right? I'm recording it, I'll be using it with several video exclusives turned Saturday episodes. Without further ado, let's get on with the show! First, an apology for a mistake. How many times on this show have you heard me say, I'm

Correcting A Release Label Mistake

SPEAKER_05 2:04

human, I'm flawed and frail and perfect like every other human, and I made a mistake. I was gonna start this show saying I would have never thought when the start of the month of March of 2026 started, I'd be doing so many video exclusive this month. Well, I'm actually recording today a second video exclusive to air in April about not an April Fool's serious stuff. But I just realized season three episode March Video Exclusive Special Ten was actually dropped today. Again, not an April Fool's joke, very serious subject, but a mistake. I called it March Video Exclusive Special Ten. That was actually April's first special video exclusive. Anyway. So apologies for the error. I'm not gonna try to go back and correct it. I will, and I apologize, this might confuse people, I will properly label this as April Video Exclusive Number 2, even though I think you know. Today, customer service. Couple things. Follow up to multiple articles I wrote at theforce.com,

A Security Hole No One Owns

SPEAKER_05 3:47

and I think one at Substack on customer service. Constantly, over and over and over, it seems something comes up, you try to address it, and one it's hard to get a hold of anybody, and then two, the person you do get a hold of is just there to answer the phones. They don't know anything, they can't do anything. Customer service sucks in America. It just does. Now, two things. I was on the phone with someone today, and I I told them I was gonna out them, I was gonna name names, but I'm gonna show grace and keep this generic. I'm not even gonna mention the particular product just to keep this generic because this matters and applies in many cases, many situations. A particular product has a at this company, has a gaping security hole. I lay it out, I explain it, but don't care. Tried five times, called customer service one day, the uh I think it was yesterday or was it the day before? Called their customer service, talked to someone for a fifth time. I was like, Oh, how can I help you? Let me you can't help me. The four people who are phone answers before you didn't fix the problem. Here I am trying a fifth time to get an address. I want to talk to a supervisor. Okay, put you on hold. 33 minutes later, that same person who couldn't help me comes back on. Oh, so sorry. All the customer service representative supervisors have now left the building. They've gone home for the day. You've been on hold 33 minutes. Sucks to be you. Call back another time. Not no, I will be sure someone will call you back. We will make sure somebody will call you. Oh, call back another time. Not acceptable. So I wrote an email. And of course, now two, three days later, heard nothing from the company back regarding the email. Nothing. I I also wrote a partner of their a uh again, I want to be careful, I don't want to deal in specifics here, but a sister company, they're related companies. Person did call me back from the sister or brother company or whatever. Not necessarily parent company, but they're connected, they're related, they cooperate. Person call uh yeah, but there's nothing I can do. We're really company QRS, they're a separate entity XYZ. Even though QRS and XYZ work hand in hand, they advertise together. Oop, probably shouldn't have even given away the hat hint. And that's the right, how many commercials do you see on a day? Oh, we hear an XYZ.

What Good Customer Service Looks Like

SPEAKER_05 7:34

I don't want to see ABC because right, ABC is a real company, and I bought my TV from them, and they were very helpful. Actually, I bought a sharp TV, it didn't work, it got replaced. The replacement didn't work, it got replaced. So the third time they said, ah, pick a different TV. So I got an even bigger TV of a different brand, and it's been working great. So ABC was really good, their customer service was really good. So kudos to ABC. So XYZ, QRS says, oh, they can't really tell XYZ what to do. Well, you could at least forward the email because I copied both companies. The XYZ didn't bother to get back to me at all. QRS at least had the decency to talk to me and then say, ah, but there's nothing I could do. Well, yes, you can't tell me you don't know somebody at your sister company that you can escalate this to. You could at least do that, but no, no, no. I can't do anything for you. I'm willing to listen. And like all the ads, say, we care so much about our customers. No, you don't. No, you don't. It's just a PR, PS bogus ad. How all these companies care so much about their covers customers, but they got no customer service departments really to show for it, or it's outsourced overseas. The other issue, for example, and I will name Namia. We bought my sister

A Gas Stove Hazard That Terrifies Us

SPEAKER_05 9:34

lives with me. She was with my mother when she had dementia in mother's house, and when she died, we decided why keep two separate households? Let's combine. She's living here out of the basement. We needed a stove for the basement. Only certain stoves would manage to get down the basement. So we bought a hot point stove. Sorry, out of you. And the issue, a security, a safety, a health issue that we've brought to several people's attentions, but nobody cares. Is that you know how a stove, you're supposed to have to have a certain amount of pressure on the turn-on valve for it to be able to engage. Well, this one, if you just lightly skirt past it and your coat nudges it, it'll turn on the gas. And gas will continue to fill the house till you notice it and turn it off. So we've pulled off all the knobs so that it is safe to have in the house. And the people we called to try to address it, many lawyers, expecting them to get involved. It's a they all say they are product liability. And you and oh god. But no, they're all ambulance chases. Unless someone is really, really hurt or killed, and it's million-dollar settlement territory, they don't want saving a life doesn't matter to them at all. No, get involved, get this product fixed, get this product replaced for a reject, get all the turn-on valves upgraded so they're safe. No, don't want to bother. Give back to us if somebody dies. That's unfortunately the bottom line. When somebody dies or a house blows up because there's ignition source while the gas is leaking and it blows up the house, then they'll bother to look at it. And the same with this company, back to the original rant. The gaping security hole that I've explained it to them and the person I talked to today, yeah. Oh, I understand it, but there's nothing I can do about it with them. You have to address them with the they've not answered the email. They won't call back. I was on hold for 33 minutes and they all just went home leaving me stuck on hold, hung up on me after 33 minutes. Oh, you have to call back. They don't care. Until this security problem maybe eventually bites one of their executives in the hindsight, then maybe, then maybe. No, you've been warned about it, but you're not gonna do anything about it until it happens to somebody at the company, then maybe you'll step up and care. And that's sad. The state of customer service in this nation, all these companies, over and over,

Why Fixes Only Happen After Tragedy

SPEAKER_05 13:27

several accounts at beforenews.com, and yes, I name names there. And I think, as I said, one on Substack, J Leonard Detroit, Substack, Joseph M. Leonard, J Leonard Detroit on beforenews.com, tinyurl.com slash JLD articles is a shortcut to my Before News page. And you can scroll through those, find the customer service ones. So no, let's not learn from something that happened somewhere else and make sure it doesn't happen to our customers. No, we don't really care unless it happens to somebody important they deem important enough to then start to care. So I apologize for the vagueness of this, but I think you understand. It doesn't matter if if it's a product or service, if there's a problem that is easily foreseen and can be easily addressed, but they ignore the problem, they are liable for the problem, but good luck getting a lawyer involved unless somebody dies because they only want to chase ambulances. And yes, I'm talking all the top firms here in the state of Michigan, and including some out of state, don't want to be bothered. No, don't care. If your house blows up, then give back to us. Till then, we don't care. Even though our ad says we are a you know consumer protection lawyer, a product liability lawyer. No, you're an ambulance, Jason. Anyway, thank you all. Take care, God bless. Customer service. Chime in on the video notes.

Speak Up Or Nothing Changes

SPEAKER_05 15:46

If you've got a story you want to tell, if you want a spew, if you want a rant, chime in in the notes if you like. Unfortunately, I know most people are too quiet, are just gonna be quiet, just gonna shut up about it and take it, and that's the problem. We keep taking it, we keep putting up with all this stuff. Why am I one of the only ones here ranting about it and sharing the issue and trying to bring attention to the issue? Thank you all, take care, God bless, love you all.

SPEAKER_01 16:38

America 250, while seem to have lost their way, a real US Patriots

Music And Messages About Staying Alert

SPEAKER_01 16:47

fight for our Republic to stay, our Judale, Christian Foundation Freedom Ring.

SPEAKER_00 20:29

Not living in fear. Just knowing the signs.

SPEAKER_03 20:36

When danger draws near the first time. The front that really kills you with the bad that you got the one are you gonna be? Oh no, I'm gonna go by all the fucking fucking paranoid Life over death, hope over fear, faith over despair, evil it's clear. Love over hate, good over evil, freedom over terrority, right? Don't fade away. But let's just see another day. Let's just see your arm and less. There's no escape. Then you stand there to fight.

SPEAKER_00 23:40

Not wrapped in paranoious chains. You carry situational awareness like an umbrella when it rains.

SPEAKER_03 23:49

Not selling fear, not peddling doom, just not getting you the fake. Oh white. Not paranoid. Oh white.

SPEAKER_00 24:31

Think don't panic assessment. Don't assume. Fade.

SPEAKER_03 24:41

When you can fight when you must awake. Not paranoid. Just awake.

SPEAKER_04 25:08

We went from Brother King's birthday. Now that Brother King's baby lost the king's boom. Slow. Oh this gold. Can you spare some time? Scream gold midnight. Jason Five. The hot chocolate's gone cold. Scrolling on our phone. Quick. Oh, this gold can buy some ground. First post. Skip and free sun. Losing ground. Maybe trade is a rush for walk on the block. Snap the kill.

SPEAKER_05 27:56

Like and subscribe to Christitutionalist Politics Podcast and share episodes. We need

Like Subscribe And Closing Blessing

SPEAKER_05 28:05

your help. Thank you for having tuned into another Christitutionalist podcast show. I really appreciate that you stop by. Again, please like, share, subscribe. We need you to help spread the Christitutionalist movement. Thank you again. Take care. God bless. Love you all.