In this episode of the Healthy Church Staff Podcast, Todd Rhoades discusses the implications of replacing the traditional church secretary role with technology. Despite efforts to improve efficiency, this shift has led to unintended costs, such as decreased relational interaction and administrative overload on pastoral staff. The episode emphasizes the importance of maintaining human connection within church administration and challenges listeners to evaluate and restore effective support roles.• Church secretaries were once vital for church administration and relational engagement.• Technology aimed to replace these roles, but has led to issues in human connection and oversight.• Automating relational tasks can lead to a loss of personal touch in church interactions.• Churches need a person to manage not just data but also relational stewardship.• Efficiency should not come at the cost of personal relationships and care.• Todd challenges churches to audit tasks that fell through the cracks without human oversight.

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