Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz podcast with Julien Codorniou of Workplace by Facebook
Dave and Evan chat with Julian Codorniou, Vice President of Workplace by Facebook.
Julien joined Facebook in 2011 to build the EMEA gaming team and then led the global Platform Partnerships team, helping Facebook partners to build, grow and monetize their apps with Platform. Prior to Facebook, Julien was director of business development at Microsoft Corp where he created and launched the BizSpark program.
Workplace is growing very fast, and it appears it's just getting started. This app has the potential (funding, engineering, innovation, capability, global reach, etc.) to radically transform enterprise communications . . . enterprise wide.
Under Julien's leadership, Workplace serves more than 3 million paying users at companies including Walmart, Starbucks, Nestle, Telefonica, Grab, Spotify, Chevron and many more globally.
In this podcast we get a better idea how Workplace is different from other enterprise social/messaging apps as well as from Facebook itself. Julien explains how Workplace started as an internal project and how Workplace balances familiarity with the unique requirements of business customers.