Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz with Quentin Gallivan, CEO of BlueJeans
Dave and Evan chat with Quentin Gallivan, CEO of BlueJeans Network.
Quentin was named the CEO of BlueJeans in August 2017. He brought to the company extensive experience in growth. As a founding executive at Verisign he grew the company to $1.5B in revenue (and took it through an IPO). He also grew cloud-based security market leader Postini to more than 35,000 customers (and over 10M users) before its acquisition by Google.
He's well regarded as a numbers man, but comes across fairly well-rounded in this interview. The takes Dave and Evan through some of the recent changes and announcements at BlueJeans.
BlueJeans provides a meetings platform for the modern workplace that connects desktops, mobile devices and room systems. Thousands of organizations from growing businesses to Fortune 500s use BlueJeans for video meetings and large interactive events.