Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz with Brian Day, CEO Fuze.
Dave and Evan chat with Brian Day the newly named CEO of Fuze.
Last month, Fuze named Brian Day its new CEO. Actually, Brian announced it himself in a blog post that also reemphasized Fuze's commitment to enterprise customers.
Fuze was among the first UCaaS providers (under it's original brand Thinking Phones) to penetrate larger customers. While most providers started small and are working their way up, Fuze started big and has been (until recently) working its way to smaller accounts.
Brain explains the differences in targeting enterprises vs. small and medium businesses, and why Fuze is taking deliberate actions to primarily focus on large accounts.
Prior to being CEO, Brian was the CFO at Fuze. He has 25 years as a successful financial leader and operator at high-growth companies, most recently at Apperian where he also served first as CFO, and then CEO through its sale in 2016.
Brian has a B.A. in Economics from the University of New Hampshire, and also accidentally got a J.D. from Suffolk University Law School.