Dave and Evan chat with John Hernandez, the CEO of Selligent.
John Hernandez is well known in the communications industry as a contact center pro. In August of 2017, he took those skills to Selligent, a marketing cloud. Selligent leverages automation and AI to improve the customer experience. Selligent's marketing platform provides a cohesive, flexible platform designed for agile, marketers. Seligent's services are complementary to both CRM and contact center initiatives.
While there are indeed other marketing clouds, and while some contact center solutions understand rudimentary marketing, Selligent offers a powerful integrated solution. Under Hernandez's leadership, Selligent has created alliances with Cisco, Genesys, Five9, and NICE.
Prior to Selligent, Hernandez was the COO and SVP, Service Cloud at Salesforce. He has the experience and vision to navigate Selligent thru its rapid growth. Before Salesforce, John served as VP and GM of IBM's collaboration business. Prior, Hernandez served as a VP and GM within Cisco's Collaboration business, where he created the Customer Collaboration Strategy.
You can follow John on Twitter.